Customer Service Administrative Assistant

Location:

Posted:

December 05, 2013

Angela Southwick 949-***-**** *********@*****.***

Career Overview:

I am a committed and motivated administrative assistant with exceptional customer service experience

and decision making skills with a strong work ethic, professional demeanor and great initiative.

Skill Highlights:

Quick learner, Computer literate, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Customer

Service, Telephone skills, Schedule Management, Multi-tasking Management, Organizational Skills,

Filing, Time Management, & Quick Data Entry.

Experience:

Genpact Mortgage Services – Irvine, CA September 2010 - August

2013 Office Administration/Receptionist

Directing phone calls to appropriate person or department, Email, Faxes, Scanning, delivery of daily

incoming mail, and processing various types of packages for outgoing UPS overnight mail, scheduled

meetings, trainings, ordered lunches. Maintained cleanliness & stocked break rooms. Regular

communication with the landlord company for facilities and maintenance needs for suites within our

company. Monthly tracking and ordering of office supplies, Created monthly birthday & anniversary

calendars for employees, filing, new hire set up, managed email distribution lists, managed regulation

testing website for 4 locations. As needed I assisted all departments and managers with various clerical

needs.

Mesa Garage Doors – Costa Mesa, CA May 2010- September

2010 Collections Assistant

Assisted Collections manager with receiving funds from over-due accounts. Heavy phones, excel, email,

heavy data entry.

Life Style Family Fitness – Venice, Florida August 2006 – December

2008 Front Desk Supervisor

Answering & phone calls, greeting members, supervising 7 staff, responsible for creating bi

weekly work schedules, assisting in hiring front desk staff, “Key Holder” occasional opening and

or closing of gym, occasional covering for Kids Club, occasional selling memberships when

there was over flow, assisted with making sure members were safe and the gym was clean &

weights were always re-racked.