Human Resources Customer Service
Resume:
SARAN BAH 613-***-****-Home
819-***-****-Cell
Staten Island (NY), 10304
EMAIL: ***.*****@*****.**
LANGUAGE PROFICIENCY: ENGLISH, FRENCH
CAREER PROFILE
Human Resources Analyst specialized in human resources and benefits management. Good
experience in customer service, analysis and monitoring of costs benefit.
FIELDS OF COMPETENCE
Human Resources Analyst
Makes recommendations on personnel management and labor relations.
Analysis and interpretation of data related to benefits.
Participate in the elaboration of a business objectives, policies, and human resources
strategy and management.
Office administration assistant
Ensure the quality of the office
Ensure the reporting of the office in meeting deadlines
Ensure a quality service for the office
Lawyer
Writing policies and procedures related to personnel management and industrial
relations.
Updating policies and procedures related to personnel management and industrial
relations.
Implementation of programs and policies specific to benefits.
Computer Sciences
Good knowledge of Microsoft Office (Word, Excel, Access, PowerPoint).
Very good knowledge of software’s (AS/400, Marcam, JDE, Oracle).
EDUCATION
Master’s in Public Administration/ Human-resource Management In Progress
University of Public Administration (Quebec/Canada)
Bachelor Degree in Private Law 1998-2001
University of Gamal Abdel Nasser de Conakry/Guinea
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SARAN BAH 613-***-****-Home
819-***-****-Cell
390 Vanderbilt Avenue, #2J
Staten Island (NY), 10304
EMAIL: ***.*****@*****.**
WORK EXPERIENCE
Advisor/Benefits Analyst 11/2003-01/2010
Compagnie Des Bauxites de Guinée (HALCO Minin g)
“Compagnie Des Bauxites De Guinée” SA (CBG) is mineral mining company that offers
bauxites. The company was founded in 1964 and is based in Conakry, Guinea.
“Compagnie Des Bauxites De Guinée” SA operates as a subsidiary of Halco Mining Inc.
In CBG, I had to:
Supervise annual and ongoing benefit enrollment process.
Attend and lead benefit fairs and open enrollment meetings.
Consult with business units and recognize the unique requirements to ensure that
these requirements are incorporated in the health an d welfare plan provisions and
processes.
Evaluate effectiveness and cost of various health and welfare plans.
Update policies, plan documents and summary plan descriptions.
Ensure consistent interpretation of plan provisions.
Ensure the accuracy of data element transfers and the consistent application of plan
rules by performing ongoing analysis and testing from data sources through to data
administration management system.
Identify best practices (internal and external) in the management of health and
welfare plans and make appropriate recommendations for implementation.
Develop and input data for benefit surveys and assist with the review of resulting
data and preparation of comparative analyses.
Provide assistance with the resolution of escalated employe e and retiree benefit
issues.
Monitor and audit the performance of service providers to include the areas of
compliance with plan design, coordination of benefits, effectiveness of disease and
case management programs and costs.
Support collective bargaining activities as requested
Office administration assistant : 10/2001- 10/2003
Non Profit Organisation « Horizons Development »
Ensure the quality of the office:
By collecting and filtering calls and letters
By forming, updating, archiving files
By following the agenda and anticipating the needs of reservations and the
implementation of necessary actions
By organizing meetings and in-house or outside demonstrations
By providing reliable and regular(s) responsible(s) of service(s) and
collaborators
By ensuring the confidentiality of information
In analyzing the results and suggesting ways forward
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SARAN BAH 613-***-****-Home
819-***-****-Cell
390 Vanderbilt Avenue, #2J
Staten Island (NY), 10304
EMAIL: ***.*****@*****.**
Ensure the reporting of the Directorate in meeting deadlines
Ensure the reporting of the office in meeting deadlines:
By gathering and compiling the information services
By controlling the consistency of the evidence
By ensuring the dissemination of reports, minutes, records, etc.
Participating in the monitoring activities
Ensure a quality service for the office
By controlling the correct application of procedures and updating them,
Ensuring the management of quality of visitors and calls on the standard
By alerting the participant and service improvements to be made.
COURSES AND TRAINING
Courses in English at « International Center of New York » 04/2009
Training for the tool Kaizen with Sento Consultants Inc. 12/2005
Training for the tool Management ABS (Alcoa Business System) 06/2004
Training with the « Caisse Nationale de Sécurité Sociale » 01/2004
Training with « Groupe d’Analyse Opérationnelle CBG » 12/2003
SKILLS
Organizational skills for analysis and learning; Open mind; Team player; Dyn amic and
self-motivated; Initiative and creativity; Judgment, integrity and reliability.
PUBLICATION
Saran BAH Guinée/Conakry : Douloureuse voix d’Afrique; Liralombre #8 Juin
1999 Paris.
PRIZES AND HONORS
Rewards for exceeding annual targets in CBG 2005/2006
French Government Grant 1999/2000
Winner of Poetry concourse: International Days of Francophonie 1998/1999
References provided upon request
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