Manager Customer Service

P R O F I L E

GENERAL INFORMATION

Name : ROOSE

First name : Thomas

Nationality : Belgian

Date of birth : 05/08/1978

Position : System engineer

Available : now

Education

**** : Bachelor in Computer Science

Additional courses

Februari 2012

Oracle dataguard for HP-UX

September 2011

Exchange 2010 and Hypervisor technology

Powerfuse 2010

March 2010

Citrix 6.0 Virtualisation and deployment (XenApp / XenServer /XenDesktop)

Febr 2010

Windows server 2008R2, Windows7, Citrix 5.0, SQL2008 Clustering

Installation, configuration

Aug 2009

Linux installation, VM ware set-up, Vista Business.

Installation, configuration

Jan 2009

ITM 6.2.1

IBM Tivoli Monitoring, installation, configuration, implementation,

roll-out and DRP plan.

ITCAM, ISM, SNMP monitoring

Jan 2004

Tivoli Licence Manager (IBM Training center Hursley)

Workshop for 7 persons, Worked out the version 2.1 with the team

Nov 2003

ITCM 4.2 (IBM Training Center La Hulpe)

Deployment, configuration, depot cleaning, repeater tuning.

2003

IBM Tivoli Configuration Manager 4.2.1 (IBM Training Center)

Tivoli Components Update (Framework, DM, Inventory, SWD)

New features (Activity Planner, Change Manager, Data Moving Services)

Oct 2002

Tivoli Framework (IBM Training Center )

Tivoli Technical Overview, Tivoli Infrastructure.

Feb 2002

IBM Training Center

WINDOWS 2000 Administration Bases.

Languages

Dutch : mother tongue

French : very good

English : very good

German : good

IT KNOWLEDGE

Operating systems/application servers

Skill Score

basic, ++=good, expert)

Windows Server 2008R2/2003/NT

Windows 8x64,Win7, Vista, XP,

msi,wim

IBM Websphere

Linux ++

Unix (HP-UX- AIX6) ++

Clustering systems, ++

DB,virtualisation, LPAR,VPAR, LUN,

VLAN, Volume groups, Pframes, DRP

Programming languages, techniques, frameworks, databases

Skill Score

basic, ++=good, expert)

Oracle, SQL server2008

DB2, Sybase ++

Postgress and other ++

(access,Mysql

Tools

Skill Score

basic, ++=good, expert)

MS Office, MS Outlook, 2010-365

MS Project

Other

Skill Score

basic, ++=good, expert)

VM ware, Hyper-V

Tivoli Monitoring 5.1.1,6.2.1,

ITCAM,ISM,oracle,R3

Altiris ++

Tivoli Configuration Manager 4.2.2,

Service center, Falcon, Jira

Tivoli Storage Manager ++

(lan-free 5.5-6.0

ITIL v2,v3,PMBOK, Prince ++

Perl, Shell script ++

Tivoli License Manager

Tivoli Enterprise Console ++

(rulewriting)

Tivoli Web sphere

Tivoli Service desk

Tivoli Framework

Tivoli Application Performance

Monitor

Tivoli Decision support

C++, Java, VB, C++ builder ++

LDAP, Active directory ++

EPO mcafee

Clustering SQL, Clustering Windows ++

Systems

Citrix 5.0, Xenapp6.0, workstation

virtualisation

Networking

Skill Score

basic, ++=good, expert)

TCP/IP

Telnet, remote control(Tivoli, pc

any- Where, IBM Director), ssh, ftp,

EXPERIENCE

Period: 10/2011 - present

Company: Electrabel - GDF suez

Description

- Installation and configuration IBM Tivoli monitoring environment (system

monitoring, sap R3 monitoring, Oracle monitoring (dataguard, flashback),

custom script monitoring, SNMP monitoring, TEC maintenance, ITCAM

scenarios, ISM and java stack monitoring

- Coordination of changes and scripting of autosys boxes, Creation of job,

scripts and creating exploitation dossiers for auditing and maintenance.

Cluster failover box, and coordinated automated system reboot, autosys

agent L2 support.

- ITIL (service now, service center use and work)

- Backup reporting for TSM, Backup migration from TSM5.5 - 6, pre-analyse

backupjob failures.

- Problem root cause analysis TSM, Tivoli, autosys

- Backup and recovery implementation for Tivoli storage manager clients

(system, oracle) and schedule + reporting

- Roll out of agents upgrade, password vault maintenance and agent

synchronisation.

- Technical concept monitoring Connector for (SCOM, UCMDB),

- Perl scripting, Unix scripting for reporting and auditing and online

monitoring

- ITIM on AIX drp

- AIX 6.1 TL6, LPM move, DRP

Period: 01/2010 - 10/2011

Company: GREIF Packaging

Description

- Windows server rollout and migration for 2003-2008 R2

- Microsoft SQL clustering,

- Exchange 2010 setup and handover to customer support, documentation

writing

- Users desktop support L3

- TSM 5.5 - 6.2.3 backup maintenance and tuning, backup server schedule

tuning, virtual machine backup tuning

- Advanced dfs, active directory and networkboot implementation

- Powerfuse, App-V sequencing and packaging, support L2

- Datacenter migration and move IBM P5frame to P6, AIX Patching.

- VM ware setup, deploy servers and pre-installation support

Period: 01/2009 - 01/2010

Company: Electrabel

Description

- Installation and configuration Citrix environment on windows (Xenapp 6.0)

- Backup and recovery implementation for Tivoli storage manager clients on

windows TSM5.5

- Roll out of agents, upgrade, configuration and audit support

- Technical concept monitoring (SCOM, UCMDB)

- Technical workout of current monitoring to new environment for Citrix

servers, Tivoli storage manager clients and internal applications,

Virtual deployment of windows 7

- Procedure writing implementation.

- Perl scripting, Unix scripting for reports

Period: 12/2007 - 01/2009

Company: DIGIT Taxud

Description

- Installation of Tivoli ITM 6.2.1 on DB2, Websphere and Linux platform to

monitor environment with Unix

- Total technical workout and implementation of new needs on monitoring

level

- Backup and recovery implementation

- Roll out of agents (80 AIX - 15 linux)

- Technical concept monitoring - migration from nagios to ITM

- Procedure writing for customer administration (user creation, forms,

course)

- LDAP maintenance and working in a highly secure environment

- Jira (ITIL) concept and tickets L3

- Creating documentation and giving courses to support team and external IT

customers

- Unix administration and Perl scripting, patch installation AIX-linux,

mondo backup and TSM reporting

Period: 02/2006 - 12/2007

Company: KBC Bank

Function title: Technical Security Implementer

Description

- Windows security patch tester and implementer for all IT systems on

Wintel platforms Windows XP, Windows server 2003,

- MacAfee virus scanner updater and tester for epolicy server, reporting

and coordinated roll out

- Roll out with Epo and reporting for management, and meat deadline for

security

- Technical third line support for software packages on systemmaintenance

level - tivoli software distribution plans follow up and restart

- Implementer of windows platform staging, driver testing and automated

install

- Package Optimisation of installation roll-out, coordination inter-teams

- ITIL and release calendar workout

- Inventory

Period: 10/2005 - 02/2006

Company: FORTIS Bank

Function title: IT Specialist

Description

- Member of the support team at Fortis for X-bow project

- migrating all Belgian offices server -and desktop farm

- Responsible for the preparation, execution and support

- Our team achieved a 99% SLA result

- Multiple package support (citrix, office, mailserver, inhouse software,

linux, domain controllers (per site), L2 coordination and procedure

handover

Period: 02/2005 - 09/2005

Company: Nestle ITOC

Function title: Tivoli Software Distribution Administrator

Description

- Management of software, fixes, security fixes and other applications

deployment for the whole European park of servers NT; W2K, AIX (> 2000

servers)

- Management of systems and applications (including deployment) of the

whole European EMEA park of workstations (> 50 000 stations)

- Development of Tivoli work around and contact person to IBM software

support

- Depot cleaning, domain controller maintenance, SQL server maintenance on

NT, package evaluation

- Service center (ITIL) L3 tickets follow up

- Roll-out of new sites and operational deadline support

Period: 01/2004 - 01/2005

Company: KONE Belgium

Function title: Tivoli Software Distribution and Inventory Implementation

Description

- Management of a Worldwide park of AIX servers, Laptops and desktops for

about 12000 systems in 58 countries

- dedicated to allow monthly inventory scanning on different types of

machines and rolling out new project. This included maintenance and

migration.

- My team leader and me had also to design, implement and manage the world

network architecture

-

Period: 01/2001 - 01/2004

Company: KBC Assurances

Function title: Junior Tivoli system Administrator

Description

- After 2 months of Service desk experience, I was transferred to replace a

colleague at the KBC-VA project to set up a systems management project

- The goal was to realize an availability project to monitor the services

per Service delivery Group

- After negotiating the SLA services we started to deploy on NT servers and

AIX servers of about 150 systems a monitoring agent towards security

services (web seal), Mail service (Notes), and other programs used in the

environment

- Integrated solutions had to be created to build a service backbone

between Levels in the company

- Proactive response to provide useful information, were putted on the

intranet by combination of database drill down and web interface products

- Keeping always in mind we were working in a secured environment as a

banking company

Period: 11/2000 - 01/2001

Company: FORTIS Bank

Function title: Junior IT Specialist

Description

- As Drop off I began to implement a better GUI for Tivoli Service Desk 6.0

and 7.0 to satisfy the customer in reaching the wanted customer service

- In addition I learned a new OOL and integrated the additional view on an

Oracle DB

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