Customer Service Manager
Resume:
Susan J Frazier
Brooksville, FL 34602
Phone: 352-***-****
***************@*****.***
Ability Summary
Hard working, highly motivated team player eager to learn new job responsibly as they present themselves.
Employment History
Data Entry, Executive Assistant, Reception, Dispatcher, Office Manager
04/2010 - 11/2012 KEL Attorneys, PLLC 111 N. Magnolia Ave Suite 1500, Orlando, FL
Reception Greeter, Appointments for Attorneys, Scheduler, A/R, Deposits, and Office supply manager, Data Entry. File Clerk, Processed open new cases for attorneys. Submitted to Clerks office in a timely manner. Scheduled attorney meetings with clients on outlook.
Switchboard and Control Room Operator
10/2009 - 10/2009 Hernando Health Care Spring Hill, FL
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Small Claims Hearing Clerk
01/2005 - 06/2008 Pasco County Clerk of Court Dade City, FL
Performed several job duties in Civil/County Dept. Sorted, Clocked and distributed pleadings, summons, subpoena, pretrial notifications and other case relevant paperwork each department. Requirements for Small Claims/County Hearing Clerk demanded thorough validation of each pleading in case for judges approval during court proceedings in which I prepared Court Calendars and prepared orders by entering them into word xp that was designed by myself and the technical specialist to for the needs of the hearing clerk and Judiciary, Attorneys and Mediators. Ability and extended knowledge of docketing pleadings after court along with Judgments, Writs of Garnishments, Writs of Possession and worked with the Domestic Violence Hearing Clerks on a rotating basis. I assisted co-workers with open of cases as needed and processed them. Answered phone and directed to proper departments. Scheduled with Judiciary Small Claims Hearings accordingly with the Judges schedule. Eager to always learn new procedures in aid of a co-worker absence or need. Trained my new lead to Clerk the Small Claim Hearings as she had just been hired into lead county clerk position.
Civil Hearing Clerk
01/2005 - 06/2008 Dade City Clerkâs Office Dade City, FL
Pasco of Court Ø Sorted, clocked, and distributed all case relevant documents Ø Pre- trial notifications Ø Summons and subpoenas Ø Docketing pleadings Ø Judgments, Writs of Garnishments, Writs of Possession Ø Worked with the Domestic Violence Hearing Clerks on a rotating basis Ø Prepared Court Calendars and orders
TEMP TO HIRE
02/2004 - 01/2005 SHERION TEMP AGENCY Brooksville, FL
Performed required Temporary Duties with Pasco County Clerk of Court. Trained in process or pleading, how to file in court files by always checking case numbers verses name. Put court files back onto shelves in proper numeric order and by case style. Verified Civil, Criminal, Domestic Relations, Domestic Violence, and Juvenile. Transferred files verified to Records Retention Storage Facility. Required to make emergency runs to court as Judiciary needed them for emergency decisions that had been submitted to the courts.
Position for full time Hearing Clerk in Dade city opened and Hired.
Temporary Job Assignments
02/2004 - 01/2005 Spherion Temp Agency Brooksville, FL
Legal Support- Ø Performed required temporary duties with Pasco Clerks office. Ø Organizing case files by process or pleading Ø Verified Civil, Criminal, Domestic Relations, Domestic Violence, Juvenile records. Ø Transferred verified closed files to Records Retention Storage Facility. Ø Responsible for gathering and delivering documents to Judiciary court as needed for quick decisions that had been submitted to the courts.
Answering Service Operator/Supervisor
03/1998 - 08/2003 S-TEEM TOO, INC. DBA Professionals Answering Service Spring Hill, FL
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls for clients to emergency contacts. Scheduler, Payroll, Trainer for new hires, quality control for all incoming and outgoing calls.
Enumerator
07/2000 - 07/2001 State Department of Agriculture Hernando, Citrus, Orange, Levy, Lake, Sumter, Pasco, FL
Compile and compute data according to statistical formulas for use in statistical studies. May perform actuarial computations and compile charts and graphs for use by actuaries. Includes actuarial clerks.
Education and Training
Issuing Institution Location Qualification Course of Study
Largo Sr. High School FL High School Diploma Clerical
Occupational Licenses & Certificates
Certification Title Issuing Organization Completion Date Expiration Date
Certificate of completion in Excel 2003 Jed Pittman, Clerk of the Circuit Court 07/2006
Honors & Activities
Emergency Medical Certification, Received certification of Excel completion, Domestic Violence Training. Customer Service award. Licenced Securiy D
Additional Information
Take pride in quality of my work and ability to expand my knowledge. Customer Service orientated
Detailed References
Pam Harris, CERT TRAINER
Hernando County Emergency Coordinator
Hernando County Emergency Management
Brooksville, FL 34604
Business reference known for 7 year(s).
Laurie Mathews, Arms Department
Hernando County Sheriff
n/a
Brooksville, FL 34609
Personal reference known for 10 year(s).
Yecenia Estrada, Dispatcher I
Pasco County Sheriff Dept.
n/a
New Port Richey, FL 34654
Business reference known for 9 year(s).
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