Customer Service Sales
Resume:
S hamso Ali
*** ********* ***** *** ***. *E
Charlotte, NC 28217
*************@*****.***
Objective:
Obtain a position that will assist with the growth and mastering of my exceptional
Sales and Marketing and Customer Service experience. Seek to work in an
environment that will challenge me further; while allowing me to contribute to the
continued growth and success of the organization.
Education:
Ohio University – Athens, OH – 2008-2010
Associate's Degree with a concentration in Biochemistry. Successfully completed 60
c redit hours in courses focusing in Biology, Psychology, Physiology, Advanced
Calculus, Philosophy and General Education classes.
Experience:
Risher Business Consultants Inc. – 1/2012-Present
Account Manager specialized in Direct Marketing via business to consumer
relations on behalf of reputable vendors including AT&T, and responsible for
delegations between hi ring new staff, t raining staff, and producing sales quotas as
per Company standards.
o Conducts proactive consultative needs analysis with new prospective
customers, including the development of client centric product
solutions
o Understands the communication needs of customers, and designs
solutions to meet those unique business and residential needs
o Responsible for achieving a monthly revenue quota in sales
Designs, develops and delivers sales proposals and presentations on
o
p roduct benefits
Self-generates leads by contacting prospective clients by telephone,
o
cold call premise visits, networking and industry events
Maintains all sales databases necessary to report sales activity and
o
customer information
Works with the Account Management team to ensure timely handoff of
o
sold accounts for ongoing management and retention
Works in conjunction with other business services support groups,
o
i ncluding sales engineering, sales support and marketing personnel
Hosts sales meetings and t raining sessions to promote successful
o
t ransfer of knowledge
Clearly understands and communicates the company's value
o
p roposition
Walgreen’s – Dayton, OH; Columbus, OH - 8/2006-5/2011
Pharmacy Technician with managerial t raining responsible for maintaining
outstanding customer service as per Company standards, generating sales,
merchandising, and safeguarding company assets.
o Ensure that each customer receives outstanding service by providing a
f riendly environment, which includes greeting and acknowledging
every customer, maintaining solid product knowledge and all other
aspects of customer service.
o Edit and handle patient insurance information
o Under direct supervision of a pharmacist, counting and dispensing
medication
o Educate customers about drug information as per a pharmacists
i nstructions
o Maintained working knowledge of commonly prescribed medications
o Oversaw all duties performed in store to maintain a high level of
p rofessionalism
o Aid in clerical duties and filing.
o Accountable for accurate tender reports and balancing registers.
o Assist in r inging up sales at registers and/or bagging merchandise.
o Any other tasks as assigned from t ime to time by any manager.
R eferences:
Available upon request
Contact this candidate