Customer Service Manager
Resume:
Melissa Delcid
Phone 240-***-**** Gaithersburg, Maryland 20886
******@***.***
OBJECTIVE To work for an organization
That will give me an opportunity to demonstrate that I am a superior
candidate that possesses the educational qualifications, work ethic, and
technical expertise to be an asset to an organization. Seeking to work with
a stable company which offers advancement opportunities, along with
growth and benefits...
EDUCATION
. High School Diploma
. Fair Housing Workshops. / Stratford Career Institute Course
taken Psychology/ Social Work
. Basic Computer Course, Montgomery County, MD
Major Strengths: Property Management, Bookkeeping, Leasing,
Strong Sales experience background, along Cosmetics
Major Courses Taken
*Grace Hill, Marketing Retail Courses, Psychology/Social Psychology*
Certification
*Fair Housing Workshops, Grace Hill Essentials; Multifamily Courses.
TECHNICAL SKILLS
. Microsoft Applications (Word, PowerPoint)
. Bookkeeping
. Navigation of Internet Browsers
. Excellent written and oral communication skills as appropriate for the
needs of the audience, ability to speak Spanish
. Advanced Marketing and Sales Skills
PROFESSIONAL EXPERIENCE
Rosedale Park, Bethesda Maryland Leasing Consultant (2009- Present)
. Inspect all vacant apartments prior to new resident/ resident's moving
in. Collect all required paperwork to perform credit/ criminal
background checks. Maintain proper records of all phone calls or guest
information. Able to put in place the need for any concessions, or
advertising needed to secure a new resident. Maintain accurate
resident records. Provide excellent customer service. Handling
multiple tasks simultaneously.
Able to problem solve along with research abilities. Process and
follow up with all service requests to ensure residents are happy.
Knowledge of the MPDU program updated and maintained waiting list for
prospective new residents along with informing prospects about MPDU,
knowledge of Tax Credit.
Handel all areas of working the front desk, ability to answer multi
phone lines and direct calls to the proper personnel. Lease Townhomes
as they become available along with the Penthouse. Knowledge of Fair
Housing Laws.
Earle Manor, Wheaton Maryland, Assistant Manager/ Leasing (2003 -2009)
. Assist the General Manager with the functions of the property.
. Respond to all residents, contractors, questions/ inquires in a prompt
courteous manner.
. Prepared and processed all rental applications credit and criminal
background checks, lease documents along with any related forms.
Answer questions, along with giving prospective renters information as
directed by policy/ procedure. Prepared monthly/ weekly reports, such
as service requests, market surveys along with following through to
ensure good customer service. Performed pre- inspections, and
inspected market ready vacant units. Coordinated paint/ cleaning
schedules. Show market ready apartment homes to prospective renters
along with pre qualifying prospectors. Having knowledge of Local,
State and Federal laws governing Fair Housing. Maintained rental
histories for residents including: collecting rent and charges,
completing when needed, and sending balance due notices. Process all
invoices for payment according to policy for approval. Showed market
ready apartments, ran credit checks processed rental applications, and
gathered all important document to complete the process, typed leases.
Aspen Hill Apartments Maryland, Bookkeeper (1993-2002)
Accepting rental payments on monthly bases, along with service request.
Made monthly deposits and prepared
cash receipts. Maintained resident retention with occupancy percentage of
100% rented. Maintained delinquency reports along with assisting with the
budget for the property. Worked with residents to collect past due balance
to
avoid filing writs/evictions or having to place accounts in collections.
Lay Hill Center, Silver Spring, Maryland, Receptionist/ Promoted to
Activities Dept. Part- time (2001-2002)
Greet all guest and staff who entered the office. Answered all in coming
phone calls and connected them to the appropriate person. Maintained guest
log for all visitors, assisted with some administrative support as needed
to communicate with Doctors and guest. Answered any questions that
residents or guest may have. Ability to use the overhead paging system in
a professional manner. Promoted to Activities Assistant helped to plan
events and outings, games, and parties. Supervised activities to ensure
each resident participated with safety. Visit with residents to see what
activities they enjoyed. Assist with ordering supplies as needed for any
special outings or activities.
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