Customer Service Manager
Resume:
Alana Kowal
Waterloo, Nebraska 68069
Objective:
My objective is to obtain a full time position that will provide me with valuable experience throughout my
life.
Work Experience:
The Richdale Group
April 2013 to Current
Mailroom Administration/ Reception
Manager: Sara Santanasto
• Opening, sorting and distributing incoming correspondence,
including faxes, emails, and invoices
• Filing and retrieving corporate documents, records, and financial
statements
• Performing general clerical office duties such as ordering
supplies, maintaining records, and keeping forms up to date
• Answering multiline switchboards, scanning, data entry, and
customer service
S.B. Development Center
November 2012 to April 2013
Lead Preschool Teacher
Manager: Michaela Salkeld
•Creating monthly lesson plans
•Structuring daily schedules and goals for children
•Providing a safe atmosphere for children
•Tailoring learning activities to each child’s ability
U.S. Bancorp
May 2008 to November 2012
Teller
Manager: Heather Giffrow
•Providing customers with first class customer service
•Completing procedural tasks by protocol
•Completing classes to better my customer service skills and work
habits
•Keeping all necessary teller related forms current and correct
Lifetime Fitness
January 2008 to May 2008
Child Center Staff Member
Manager: Cindy Bertlesen
•Engage children in highly educational and physical activities
•Provide loving care to infants and children
•Provide warm and friendly greetings and conversation to parents
•Provide a sanitary and organized environment for children
First National Bank of Omaha
August 2008 to December 2008
Teller
Manager: Cindy Grove
•Meeting protocol cross selling goals
•Providing first class customer service
•Completing all inventory related paper work weekly/monthly/yearly
•Light clerical work
Little Darlings Early Childhood Development
May 2006 to August 2008
Preschool Teacher/Instructor
Manager/Owner: Sue Ruff
•Coordinating children's learning activities
•Organize children's day time schedules
•Creating a safe and colorful environment for the children
•Helping with light clerical and billing procedures
Godfathers pizza
May 2005 to June 2007
Cashier/Cook
Manager: Josh Fouts
•Making sure customers have the best experience while dining
•Preparing food to the exact measurements
•Taking precise orders from customers
•Providing a clean area for customers and workers
Education:
Metropolitan Community College
August 2009 to current
Degree: General Education
Gretna High School
August 2003 to January 2007
Completed all/extra requirements by January 12, 2007
Received diploma on May 20, 2007
Volunteer Work:
St. Josephs Villa
•In the past I have visited the villa with my Grandmother who is an EME.
We would pass out Holy Communion and converse with the patients.
Goals:
I am interested in continuing school to work toward a career that I'm proud of.
References:
Available upon request.
Contact this candidate