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Customer Service Manager

Location:
Omaha, NE
Posted:
December 03, 2013

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Resume:

Alana Kowal

***** **** * **.

Waterloo, Nebraska 68069

402-***-****

Objective:

My objective is to obtain a full time position that will provide me with valuable experience throughout my

life.

Work Experience:

The Richdale Group

April 2013 to Current

Mailroom Administration/ Reception

Manager: Sara Santanasto

• Opening, sorting and distributing incoming correspondence,

including faxes, emails, and invoices

• Filing and retrieving corporate documents, records, and financial

statements

• Performing general clerical office duties such as ordering

supplies, maintaining records, and keeping forms up to date

• Answering multiline switchboards, scanning, data entry, and

customer service

S.B. Development Center

November 2012 to April 2013

Lead Preschool Teacher

Manager: Michaela Salkeld

•Creating monthly lesson plans

•Structuring daily schedules and goals for children

•Providing a safe atmosphere for children

•Tailoring learning activities to each child’s ability

U.S. Bancorp

May 2008 to November 2012

Teller

Manager: Heather Giffrow

•Providing customers with first class customer service

•Completing procedural tasks by protocol

•Completing classes to better my customer service skills and work

habits

•Keeping all necessary teller related forms current and correct

Lifetime Fitness

January 2008 to May 2008

Child Center Staff Member

Manager: Cindy Bertlesen

•Engage children in highly educational and physical activities

•Provide loving care to infants and children

•Provide warm and friendly greetings and conversation to parents

•Provide a sanitary and organized environment for children

First National Bank of Omaha

August 2008 to December 2008

Teller

Manager: Cindy Grove

•Meeting protocol cross selling goals

•Providing first class customer service

•Completing all inventory related paper work weekly/monthly/yearly

•Light clerical work

Little Darlings Early Childhood Development

May 2006 to August 2008

Preschool Teacher/Instructor

Manager/Owner: Sue Ruff

•Coordinating children's learning activities

•Organize children's day time schedules

•Creating a safe and colorful environment for the children

•Helping with light clerical and billing procedures

Godfathers pizza

May 2005 to June 2007

Cashier/Cook

Manager: Josh Fouts

•Making sure customers have the best experience while dining

•Preparing food to the exact measurements

•Taking precise orders from customers

•Providing a clean area for customers and workers

Education:

Metropolitan Community College

August 2009 to current

Degree: General Education

Gretna High School

August 2003 to January 2007

Completed all/extra requirements by January 12, 2007

Received diploma on May 20, 2007

Volunteer Work:

St. Josephs Villa

•In the past I have visited the villa with my Grandmother who is an EME.

We would pass out Holy Communion and converse with the patients.

Goals:

I am interested in continuing school to work toward a career that I'm proud of.

References:

Available upon request.



Contact this candidate