Customer Service Manager

Objective

Seeking experience in the field of customer service with a focus on retail

and food services

Education

Lorain County Community College, Elyria, OH

Graduation: May 2014 Associate of Arts Degree

Vermilion High School. Vermilion, OH Graduation:

June 2011

Experience

Harry Buffalo, North Olmsted, OH

April, 2013-Present

Waitress

Took necessary steps to meet customer needs and effectively resolve food or

service issues

Correctly received orders, processed payments and responded appropriately

to guest complaints.

Communicated clearly and positively with co-workers and management

Increased average customer check through up-selling and suggestion

Johnny Malloy's, North Ridgeville, OH

January, 2012-April, 2013

Kitchen Manager

Operated large-volume cooking equipment such as grills, deep-fat fryers and

griddles

Carefully maintained sanitation, health and safety standards in all work

areas

Accurately took weekly food and liquor inventory

Answered customers' questions and addressed problems and complaints in

person and via phone

Dollar Tree Stores, North Ridgeville, OH

January, 2012-January, 2013

Assistant Manager/Sales Associate

Processed stock and delivery trucks

Trained new employees and encouraged personal growth

Opened and closed store, which included counting cash drawers and making

bank deposits

Built customer and employee confidence by actively listening to their

concerns and giving appropriate feedback

Developed leadership skills in a team environment

Rancher's Roofing, Amherst, OH June, 2011-

December 2012 Laborer/Shingler

Removed and installed shingled and rubberoid roofs

Used logic and geometry to lays shingles and prevent leakage

Martino's International Cafe, Vermilion, OH

January, 2008-June 2011 Busser/Waitress

Learned basic restaurant communication skills and procedures

Skills

Capable and comfortable using computers, POS systems and cash registers

Remarkable leadership and communication skills in a fast paced environment

Jessica Nicoll

1116 Sweetbriar Dr. Vermilion. OH 44089

Tel: 440-***-****

Email: **********@*****.***

Lorain County Community College

Lorain County Community College

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