technical writer, military leadership, logistics, management, IT
Resume:
WILLIAM Y. PORTER
**** *. **** ****** ***** Fayetteville, Arkansas 72703 Cell 479-445-
acbfmj@r.postjobfree.com
his demonstrated technical knowledge...displayed a remarkable amount of
initiative...as demonstrated in his technical writing on critical
procurement actions Former supervisor, US Army
TECHNICAL WRITER
MULTI-TALENTED AND PERFORMANCE-DRIVEN WRITER AND LEADER WITH OVER 20 YEARS
OF EXCEPTIONALLY STRONG WRITING SKILLS, STAND READY TO MAKE AN IMMEDIATE
IMPACT BY TRANSLATING COMPLEX TECHNICAL DETAILS INTO TAILORED AND
UNDERSTANDABLE CONCEPTS, THUS EMPOWERING THE USER AUDIENCE.
RELEVANT PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS
DynCorp International, Kabul, Afghanistan 2010
- 2012
Mentor, Afghan Border Police / Computer Support Specialist
Mentored the Afghan Border Police in staff communications and organization.
Performed computer support duties for all internal employees.
Authored a spreadsheet matrix delivering it as printed and electronic
training material and tailoring it to the user audience depicting duties
between staff sections. Employed matrix as a teaching tool empowering the
audience to understand duty requirements and increase overall coordination.
Produced and edited IT training documents replete with instructions and
screen-print graphics. Circulated documents to users as deliverables to
enhance understanding of their responsibilities which maintained an
operational uptime of over 95%.
Conferred with the subject matter expert (SME) at the Help Desk on a
software installation guide. Revised guide for usage at the Help Desk and
throughout the support community facilitating task execution among other
computer support specialists.
Received award from the Program Manager in November 2011 citing, "You are
to be commended for your dedication, professionalism and hard work."
Kellogg, Brown, and Root (KBR), Joint Base Balad, Iraq
2008 - 2009
Deputy Project Manager
Provided logistical support to client units and subordinate site managers
in 12 bases throughout northern and western Iraq.
Created written procedures to site managers to mitigate the recurrence of
corrections being issued from the government. Mandated that site managers
would meet regularly with their government counterpart on matters of mutual
concern. Within 30 days, corrections in the region had dropped to zero..
Developed written forecasts for the customer for hiring Iraqi citizens
which reduced the country's unemployment rate saving several hundred
thousand dollars annually.
Composed written guidance to forklift operators at all sites reiterating
the importance of operator maintenance. Forklifts were critical items and
had an unacceptable readiness rate. Within 4 months, 83% of sites had re-
attained an acceptable readiness rate on forklifts.
Coalition Provisional Authority, Federal Deployment Center-Kuwait
2003 - 2004
Director of Operations, United States Army
Supervised a government activity for preparing personnel to enter the Iraqi
postwar region.
Authored written operational procedures with graphic examples which
streamlined mission execution and circulated them among the site's
personnel.
Developed written procedures for transporting military weapons into the
country which were published as standard directives by Ambassador L. Paul
Bremer's office in Baghdad.
Cited as, a leader with judgment and decision making skills that I
trusted routinely."
2nd Simulation Exercise Group, 75th Division, Fort Sill, Oklahoma
2001 - 2004
Observer / Controller / Trainer, United States Army
Advised client units undergoing required training prior to overseas
deployment.
Co-wrote operational plans for training exercises. Mentored clients in
preparing and reviewing their own operational plans for eventual execution.
Chaired a team authoring an operational plan which was used as a template
for a simulation exercise conducted to train unit personnel.
Credited as, called upon to reconstruct or modify new operations
orders, develop new products...presents a savings in manpower, budget,
time, and planning requirements."
Directorate of Information Management, Fort Leavenworth, Kansas
1989 - 1993
Information Systems Analyst, United States Army
Assisted clients in assessing system needs and acquiring systems hardware
and software.
Authored numerous technical documents containing concise hardware and
software procurement specifications of in response to customer unit
requests.
Succeeded in procuring the customer's system hardware and software
applications.
Recognized by superiors as, "He has accomplished every task associated with
this very technically complex and important position in a flawless manner."
5th U.S. Army Readiness Group, Fort Sill, Oklahoma
1984 - 1988
Training Management Officer, United States Army
Mentored client units in the management requirements for all aspects of
training.
Created user guide with clear graphic examples to educate customers on
managing their training requirements which curtailed and reversed a
previously high inspection failure rate. Within the next 6 months, 100% of
the client units were passing inspections.
Collected quantitative unit data and conveyed it into graphical format
which educated internal advisors to identify trends and enabled them to
adjust their focus as needed.
Cited as, a gifted instructor...able to translate complex subject
matter into easily understood concepts and, "His training management
model [user guide has enabled numerous units to convert poor
performance...into some of the best results ever achieved
EDUCATION
Master of Business Administration, Information Systems Management
Oklahoma City University
Bachelor of Business Administration, Marketing
Texas A&M University
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