Project Manager Customer Service

Mahfuzur Rashid

** ********** ********, *********, **** 2AJ

Mobile: 079********

E-mail: ******@*****.***

Profile

A highly qualified graduate civil engineer with a unique combination of skills and capabilities acquired

during studies and work experience. Able to demonstrate strong customer focus combined with a

proven commitment to the achievement of targets and business objectives. Works effectively on own

initiative with the organisation and time management required to complete assignments on time and

to the required quality standard. Enjoys being part of a successful and productive team and thrives in

highly pressurised and challenging working environments.

Objective

Currently looking for a new and challenging role within the construction and civil engineering industry,

one which would enable the use of academic studies whilst allowing the opportunity for personal and

professional development as well as progression to acquire ICE chartered status.

Education

BSc: Civil Engineering, Napier University, Edinburgh, UK (2013)

st

1 Class Honours (1.1)

Modules included:

Applied Structural Design 2 Environmental Hydraulics

Geotechnics 3 and Geo environmental in practice Water Engineering

Digital Mapping and GIS Transport Engineering

Integrated Design project (group project) Construction law and Contracts

HND: Civil Engineering, Telford College, Edinburgh, UK (2009)

Work experience gained:

• Developing analytical, logical and problem solving skills throughout the duration of HND

course in the field of Civil Engineering

• Participating in numerous site visits and conducted varied land surveys to develop detailed

insight and knowledge of the practical work skills required for engineering

• Successfully acted as transportation and geotechnical engineer for the group project module of

the degree course, achieving a distinction

Skills profile

Team work

Successfully delivered the important role as assistant project manager for the group project

module in a team environment. As a result of achievement, the proposed project solution had

been selected by the board of examiners among all the participant groups.

Have had the experience of working as part of a team to maintain high standard at all times

and achieve success for a top retail company for ten years.

Communication skills

Two graded unit project in HND, group and honours project in degree course as well as course

works and presentations have greatly enhanced my written and verbal communication skills.

Elected course representative in college, involving communication with faculty staff on behalf

of students during academic calendar year.

Leadership skills

Have developed the leadership skills by acting team leader role for weekend with responsibility

included managing & motivating colleagues to achieve company objectives.

Have achieved and been successful as a mentor over two years to new employees as part of

their initial training period.

IT/Computing skills

Proficient using Microsoft word, excel, power point. Also competent using AutoCAD.

Language skills

Fluent in verbal and written in English & Bengali. Good conversational skills in Hindi and Urdu.

Basic knowledge in Arabic and Spanish.

Employment History

2003 to date Customer Service Assistant/Team Leader Waitrose, John

Lewis Partnership, Edinburgh & London

• Delivering comprehensive retail support to the store, replenishing stock, receiving deliveries

and dealing with customer enquiries

• Driving sales and encouraging new and repeat business with full accountability for establishing

positive and proactive customer relationships

• Conducting off sales, stock counts, wastage and other pertinent paperwork relating to the

section

• Maintaining optimum standards of service delivery through the completion of relevant training

and development

• Appointed as team leader on a weekend with full staff management responsibilities and

accountability for overseeing the day to day operations of the team.

Additional Information: Full clean driving licence, full eligibility to work in the UK and

willingness to relocate if required.

Interests/Activities

Enjoy listening to music and watching movies, also enjoy and like reading, current affairs,

socialising, meeting new people. Have a passion for travelling and visiting new places.

Have an interest in Sports: Football, Cricket, swimming, fitness etc. played cricket for school

and college team.

Also have interests in different culture, history etc. Was a member of scout in high school &

involved in various social and charity activities.

References

References are available on request.

Contact this candidate