Customer Service Manager

Shannon Marie Halpin

**** ********** **.

Ashland City, TN 37015

*******.**********@*****.***

Mobile : 615-***-**** or 615-***-****

Contact Preference: Telephone or Email

Resume Headline: Administrative Support Specialist

OBJECTIVE : I am a responsible, dedicated individual who strives to succeed in any

environment. I have extensive leadership skills. I am proficient at

multi tasking in an office setting, while paying close attention to detail.

I enjoy learning new things and give my very best to an employer to help excel in my

career.

10/10 5/13 Thomas and Thorngren Inc. Nashville, TN

Industry: Tax Credit/Unemployment/Employment Verification

Administrative Support Specialist

Open, sort, and distribute mail to the 130 plus employees. Extensive amounts of Data

Entry,

Answering high volume calls on multi line phone while keeping a call log using Excel

spread

sheet, filing, faxing, Emailing, sorting, scanning/printing,

ship wage verification cards to our clients facilities,

FedEx, UPS, sort Unemployment letters by unemployment office addresses and mail out,

post mail,

Anything asked of me in order to make the office run more efficient.

8/09 4/10 Western Express Nashville, TN

Industry: Trucking Company

Data Entry

I entered parts into AS400 computer program, entered labor hours for the

shop mechanics, a lot of data entry, and inventory.

10/08 Laid off 5/09 Western Express Nashville, TN

Industry: Trucking Company

Log Clerk

I worked from my home computer evaluating and correcting driver logs to

make sure they are accurate in the TDSM driver system program.

7/2007 1/2008 ECT Contractors Tallahassee, FL

Industry: Telecommunications Services

Office Manager

I had to establish a new office location for DirecTv and train a

replacement to operate the business successfully. I did the recruiting of

field technicians, all office tasks such as, inventory of equipment using

Microsoft Excel, data entry, filing, faxing, routing, dispatching techs,

and customer service.

4/2003 6/2007 Bruister & Associates Whites Creek, TN

Industry: Telecommunications Services

Warehouse Manager/ Inventory Specialist

I had the responsibility of tracking all DirecTv equipment in the field

and in the warehouse. I did all clerical duties for the warehouse office.

I had a 5 10 person crew to help scan out equipment to the technicians

and pull small parts, which I had to inventory on a daily basis using

Excel spreadsheets.I had the duty of staying in contact with the home

office through conference calls, Emails, and weekly reports.

8/2000 4/2003 Burnett's BP Joelton, TN

Industry: Retail

Cashier/ Supervisor

I was responsible for friendly customer service. I had to write checks to

our vendors, inventory what was brought in, operate the cash register,

pay outs/pay ins, register close out reports, and everyday transactions

to run a gas station in a successful manner.

EDUCATION: Cheatham County High School US TN Ashland City

High School

SKILLS: Skill Name Skill Level Last Used/Experience

Microsoft Word Expert Currently used / 10 years

Microsoft Excel Expert Currently used / 10 years

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