Customer Service Data

Doaa Dorgham

**** ******* ******* *** #****

****.*******@*****.***

San Diego, CA 921**-***-***-

7926

EDUCATION

North Carolina State University, Raleigh, NC

BA in Psychology

May 2012 GPA: 3.87/4.0

WORK EXPERIENCE

Tutor for NCAA at NCSU, Raleigh NC

January 2010- May 2013

. Academic Facilitator in history and social science disciplines

. Monitored grades of student athletes

. Generated daily reports

. Adapted teaching styles most effective for students

Communication Intern for the Chancellor's office at NCSU, Raleigh NC

May 2011- August 2011

. Aided in writing public announcements on behalf of the

Chancellor

. Greeted clients

. Answered phones and relayed messages to staff

. Researched and gathered data regarding NCSU impact on economic

growth

. Created annual PowerPoint presentations and reports

. Created PowerPoint presentations for influential endowers

. Scheduled meetings with other staff through the use of Outlook

and Excel

. Helped maintain and manage the website through the use of HTML

. Liaison between student activities and the Chancellor's office

Cool Air Mechanical Secretary

June 2008- August 2011

. Answered high volumes of calls

. Established customer/ employee relations

. Organized schedules through the use of Excel and Outlook

. Aided in recruiting by posting open positions online

. Placed orders to suppliers

. Managed Excel sheets

. Managed budget and tax input

. Analyzed data with Excel and complied yearly reports of earnings

Special Ed Teacher Southern School of Energy and

Sustainability, Durham NC August 2012 - December 2012

. Advocated for students with disabilities

. Scheduled appointments with school psychologists, teachers,

parents and facilitators through Outlook

. Managed and created the Google Doc calendar for upcoming events

and meetings

. Monitored grades of students on case load

. Generated comprehensive Individualized Education Plans

. Interpreted data from transcripts, state exams, and

psychological assessments

. Aided in teaching with the general education teacher.

Teacher Assistant for Caldwell Seminar at NCSU, Raleigh NC

August 2011 - January 2012

. Liaison with the service learning cite

. Scheduled appointments and meeting with philanthropic groups

. Scheduled flight and accommodation information for student lead

service opportunities

. Contacted alumni and various venues to set up meetings with

staff using the Outlook database

. Graded essays and journal entries

. Facilitated class discussions regarding social issues in the

Raleigh community

INTERNATIONAL EXPERIENCE

Alternative Spring Break in Puebla Mexico

Spring 2010

. Spent spring break teaching English in rural Mexico

. Studied the impact of the immigration system on the US

Orphanage Volunteer in Medellin, Colombia

Summer 2010

. Acted as group leader and booked flights for students and living

accommodations

. Spent two weeks working with kids at an orphanage in Colombia

. Grasped a better understanding of socio-political effects of the

region

. Home stay with a Colombian family

Bamboo Propagation and Yellow-Spotted Turtle Preservation in the

Amazon Summer 2010

. Spent two weeks volunteering in the Ecuadorian Amazon

. Built turtle ponds

. Propagated bamboo

. Grasped a better understanding of international environmental

policies

SKILLS

. Excellent communication skills (both orally and written)

. Excellent Customer Service skills

. Attention to detail

. Proficient in Microsoft Office (Word, Excel, and Publisher)

. Expert in Excel- knowledge of Vlookup

. Extremely fast typist (WPM: 90) with live transcription

experience

. Proficient in interpreting data

. Experienced in managing websites

. Fluent in Arabic and English

HONORS AND INTERESTS

. Caldwell Fellow Scholar

. Graduated summa cum laude

. Dean's list (8 semesters)

. 2011 American Experience/ PBS Student Freedom Rider

. Attended Creative Center for Leadership program

. Invited to the Oprah Winfrey show to represent the 2011 Student

Freedom Rides

.

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