Project Manager Management

MARY STACK

Maitland, FL 321-***-**** *********@*****.***

IT PROFESSIONAL

Program Management - Strategic Planning - Application Systems - Solutions

Delivery

Creative, technology and business visionary brings over 20 years executive and hands-on

experience in design, development and delivery of innovative technology solutions to meet

challenging business demands. Strategic Planning and Organizational Leadership; Global IT

Delivery and Infrastructure management; Technology Architecture and integration; Program and

Project Management with large matrix and remote teams; Project life cycle development; Initial

feasibility and needs analysis; Enterprise and functional workflow analysis; Business process re-

engineering; Application Development and Change Management; Enterprise systems integration;

Define and implement Data Governance initiatives; Development of Data Warehouse and Business

Intelligence solutions; Deployment planning and implementation; Technical/end-user

documentation and training; and ongoing support including upgrades/update procedures, and

strategies. Responsible for program/project management budgets in excess of $5 million.

Professional Experience

Gerdau, Tampa, FL 2010 to 2013

Program Manager for BI, SAP Implementation

Senior Contractor for international steel company. Responsibilities included managing BI program for North

America Financial, Sales and Logistics reporting prior to SAP conversion and managing EDI conversion for all

North American legacy systems.

As BI Program Manager, work with Sales, Finance, Logistics and IT managers to identify reporting

needs, priorities and implement solutions prior to SAP conversions.

Working with business managers, review and prioritize North American EDI requirements prior to SAP

migration, manage conversion of EDI systems during North American SAP implementation and provide

ongoing business support during the conversion process.

As Legacy Program Manager, responsible for identification of North American legacy systems, sunset

strategy and data retention requirements. The resulting 3 year phased system retirement and data

retention strategy for 500 legacy systems, was presented and accepted for implementation by senior

management.

Florida Housing Finance Corporation, Tallahassee, FL 2010

BI Consultant

Contracted to develop their Strategic Data Initiative, a program focused on delivering Enterprise Business

Intelligence reporting which includes development of several data warehouses and reporting solutions.

Developed Enterprise Reporting Initiative, integrating disparate reporting systems and data sources into an

Enterprise Dashboard for reporting.

Travelers, Hartford, CT 2009

Senior Business Intelligence Contractor

As Senior BI Manager, successfully delivered 4 high priority BI/Enterprise reporting projects including 2 Agile

Rating Engine applications. Responsible for budgets, resource management, fiscal reporting and program

management. Technology platforms included SQL Server, COGNOS, Teradata, HP Mercury Quality Center,

Sharepoint, MicroStrategy, Ab Initio. Worked with system architects and Business Executives to review and

define data governance processes for Personal Lines data warehouse to address performance problems in

accessing data and creating reports, missing data, inaccurate data and inconsistent reporting.

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MARY STACK

Managed migration of TNJ Loss Reporting applications to Corporate IT with integration in Claims

Enterprise reporting; implemented TNJ Claims Interface for online TNJ Claims Inquiry; included

management of offshore resources and cross-department dependencies.

Managed migration/integration of TNJ MI Historic Reporting from SQL Server to Corporate Teradata

Data Warehouse.

Managed completion of EPCR Auto performance solutions for reporting issues in Cognos data marts;

Delivered additional rating engine functionality for Auto data marts; utilized Agile project methodology.

Implemented EPCR Property project for Property Pricing Mart and rating engine application with all

project artifacts, fiscal responsibilities, team development, and requirements using Agile project

methodology.

MtronPTI, Orlando, FL 2007 to 2008

Manager of Information Technology

Provided executive leadership for high tech global manufacturing company. Responsible for all aspects of

strategic IT planning, program management, technical project management, implementation and support

worldwide as an integral component of business plan. Define IT Strategy and Technical Architecture, develop

global data governance initiatives, implement standards and best practices (PMBOK, UML, Agile

development, Windows NT/2000/2003, UNIX, Linux, CITRIX, MS SQL Server, Informatica, .NET, ASP, JAVA,

COGNOS, COBIT, ITIL 2.0).

Created IT Steering Committee to partner with Business Groups in setting IT priorities to align with

business goals; monthly meetings included status updates and working sessions for ERP selection

criteria and defining Data Governance Initiatives.

Defined and managed development of Data Warehouse solution to consolidate/centralize reporting

from 4 ERP systems including ETL, enterprise data mapping, Data Dictionary and Data Models for

Enterprise Data.

Established MS SQL development, test and production environments; implemented best practices

standards and processes. Consolidated SQL servers and optimized databases and data processing.

Managed development of workflow applications and content management intranet applications.

Developed and managed MS SQL back-end databases. Development of MS .NET intranet applications to

MS SQL databases which directly contributed to increased engineering productivity.

Led ERP systems evaluation including requirements definition, vendor RFPs, and coordination of ERP

demos.

Managed global server consolidations and storage solutions; Defined and managed phone system

upgrades.

Working with vendors, determined need and managed upgrade of IT infrastructure for 2 plants

including switches, intrusion protection, servers and OS upgrade/migration from Windows NT to

Windows 2003.

Managed global relationships with key vendors, consultants, customers and business partners.

Insured IT compliance for ISO 9000, SAS 70 and SOX requirements; created necessary

documentation.

Corporate Reorg relocated IT positions to Yankton, SD.

Vanguard Fire & Casualty/WPRS Insurance, Winter Park, FL 2005 to 2007

Applications Systems Manager/Solutions Architect

Responsible for all aspects of custom and outsourced software development, delivery and support. Led all

aspects of architecture and product development, including make vs. buy analysis, investment

rationalization, and delivery schedule for high volume applications: data warehousing and development of

data governance processes, forecasting, analytics and claims reporting. Provided technical project

management; facilitate JAD sessions; mentor Business Analysts on ITIL 2.0 and PMBOK methodology.

Implement Claims Call Center with IVR Reporting.

Initiated and developed Enterprise Analysis and Forecasting BI Application utilizing COGNOS 8.1 BI

products. Implemented Cognos 7.3 for prototypes; upgraded to Cognos 8.1 for deployment.

Defined data warehouse centralization solution to consolidate numerous applications/databases,

eliminating duplication of data, coding and error reporting; Defined reporting standards/requirements;

initiated data governance practices.

Responsible for mapping all data across applications and systems. Created Data Models for

Corporate Data.

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MARY STACK

Implemented new Application Development Platform, configuration management and release control

standards. Established Application Development standards and Portfolio Management methodologies.

Managed outsourced development of POS Application Systems on .NET and MS SQL with 99.9%

availability.

Provided verification of all IT systems, applications and processes for SOX compliance with extensive

documentation.

Management responsibilities included project managers, business analysts, development team and

infrastructure support.

Promoted from Sr. Project Manager/Solutions Architect. Company sold Book of Business;

relocated to NY.

CBIZ Worksite Services, Orlando FL 2004 – 2005

Manager of IT

Responsible for planning, administration and supervision of IT departments including all information systems

and voice/data telecommunications for 3 CBIZ companies, Call Center and Help Desk with 150 health

benefits enrollers and 300 remote field enrollers on 24x7 basis. HR services companies with additional

HIPAA – compliant requirements for all IT processes.

Implemented IVR Reporting for Call Center; worked with teams to determine reporting requirements,

development and testing.

Restructured IT operations to bring software projects, development processes and network

administration into SOX compliance. Compiled documentation on all IT functions and systems for SOX

audit.

Established Development, Test and Production server environments for MS SQL Server, .NET, Oracle

and WebSphere applications while defining processes to move applications from Development into QA

and UAT Testing and Production.

Spearheaded Data Warehouse initiative, integrating Domino enrollment applications with MS SQL

databases; created centralized data reporting using Cognos7.2. ETL processing eliminated data errors

by 75% per enrollment case.

Managed all aspects of SQL Server administration: SQL servers, databases and IVR system SQL

databases.

Managed Call Center build outs and shut downs including systems, servers and phone systems.

Evaluated Technical Support Team and Help Desk team; reorganized and defined standardized

processes to deliver enrollment systems on laptops to field enrollers eliminating downtime and

reducing Help Desk calls by 97%.

Developed processes to collect/process enrollment data from remote field enroller laptops within 48

hours with 100% accuracy.

Successfully elevated IT performance and provided accurate data reporting to clients

enabling company to be sold.

Kforce, Tampa, FL 2003 – 2004

Technical Project Manager/Internal Contractor

Interfaced with Kforce Business Stakeholders and Kforce IT Infrastructure teams to manage high priority

initiatives. Responsible for SDLC including QA/UA testing, implementation and transitional support. Worked

with PMO to maintain compliance of IT projects.

Re-engineered HR processes to automate HR workflow and functions for PeopleSoft HR integration.

Maintained project plans, responsible for SDLC as well as QA/UA testing, implementation and training.

Automated online forms significantly reduced HR staff, paperwork and turnaround time for all HR

processing.

Defined system requirements, prepared detailed functional and design specifications for SAP

development team. Supervised testing processes: created test cases; assisted with code testing;

implementation; and documentation.

Managed conversion of complex Contractor Informix databases to secure web application integrated

with SAP.

Protegrity Insurance Services, Longwood FL 2002

Senior Technologist for Ebusiness/Contractor

Provided effective management of critical IT projects to support growing business needs. Proposed

architectural solutions for secure, health services-oriented applications. Assisted/advised technical staff with

troubleshooting techniques, testing, best practices and code optimization. Architected and implemented

applications that supported Managed Care Services.

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MARY STACK

Designed and implemented secure, online insurance services applications with WebSphere to AS400

DB2 databases. Implemented HIPAA compliance for all Workers Comp and Managed Care web

applications.

Managed and developed Case Manager Portfolio web application including forms library, online

billing, certification tracking, reference library and project status. Automated processing resulted in

increased productivity, accurate billing, and online project management of caseworkers, enabled

company to realize exponential growth.

Led project and designed .NET web application to collect ‘first report of injury’, ETL with DataStage,

DB2 backend database. Significant reduction of reporting time to agency led to increased realized

revenue.

Mentored technical teams in PMI methodologies, web technologies and UML.

Siemens ICN, Lake Mary, FL 2000 – 2002

Senior IT Consultant for Ecommerce/ Groupware Applications (Until division closed)

Managed development effort, documentation, and client presentations while interacting with senior

management and clients throughout the engagement and delivery process. Led full SDLC of complex web

applications including rapid-proof-of-concept prototypes, difficult workflow processes, enhanced user-

interface and web access/data integration to legacy databases. Cultivated and maintained high-level

customer relationships, resolved complex issues/problems. Conducted user group meetings to mentor/train

IT staff on web technologies. Worked with IBM project team as onsite Project Manager.

Created Marketing Portal with Knowledge Management/Intranet applications. Developed Siemen’s

web UI standard templates and implementation guide for use by Siemens ICN.

Worked with IBM project team to implement SAP upgrade; Led project that identified necessary

modifications to dependent systems, tested and implemented system upgrades.

Coordinated multi-site migration effort from Windows NT/Lotus Notes 4.6 to UNIX/Lotus Notes R5.0,

including project plans, testing and conversion to thin client/web applications with SAP integration.

Managed conversion of legacy applications to WebSphere and SAP-integrated web applications.

Designed and implemented Time Tracking web application with nightly SAP updates/integration.

Novartis Pharmaceuticals Corporation, East Hanover, NJ 1999 – 2000

Project Manager for Development/Lab Systems

Managed development of global collaborative technology solutions while maintaining

communications/building relationships with cross-functional teams including diverse international business

groups, vendors, contractors and technical teams. Analyzed and re-engineered global business applications

and current intranets/content management online applications.

Pioneered design and implementation of secure Clinical Trials Web Portal with integration to Oracle

databases, gaining competitive edge and revolutionizing clinical trial processes: Enabling patients to

input/report drug trial results, increased quantity and quality of data reported, decreased data

collection and reporting time while drastically reducing expenses.

Directed all aspects of Y2K application testing for global Development IT; testing was successfully

completed on time.

Re-Engineered intranet portal applications to be user-maintainable without IT programming.

Managed desktop migration to Windows 2000 and Domino R4.6 to R5.03 for global Development IT.

Automated secure, online Inventory Warehouse web applications with SAP integration and financial

reporting.

CHUBB GROUP OF INSURANCE Companies, Liberty Corners, NJ 1996 – 1999

Senior IT Technologist/Architect

As Technical Project Manager, defined system requirements, designed technical solutions, performed or

directed coding, supervised testing and implementation to provide web-based, platform independent (thin

client) applications for IT Aligned Resources and global Business Units.

Worked with PMO to define IT project methodology. Developed and implemented Change Management

web application to track all IT projects from conceptual design through deployment with automated

status reporting to senior IT management.

Led HR initiative to re-engineer SYBASE applications to be secure and accessible from HR portal.

Created application to identify career tracks, open positions and timeframe to aid in planning employee

career success. Automated annual benefits enrollment by developing web application to enable

employees to enroll online, eliminating paperwork and processing time.

Working with VP of Underwriting, defined standardized processes for online generation and monitoring

of UW Authority Certificates for use by all corporate Underwriting departments.

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MARY STACK

Project Lead for complex IT problem report tracking and change request application utilized by all IT

departments with integration to Oracle Help Desk application; updates to Oracle database used to

build Help Desk Knowledge Base.

Managing cross-functional team, created and implemented Surety International Fronting Desk: a

complex global web application to track bond execution for international fronting companies including

financial analysis, bond approval, power of attorney generation, and final bond execution workflow with

automated forms library.

Chaired Infrastructure team to define and implement CITRIX thin client technical/development strategy.

Instrumental as change agent working towards business process automation and a paperless

environment.

Best!Ware, Rockaway, NJ 1995 – 1996

QA Software Engineer/Contractor

Provided analysis, design and development of automated QA testing systems for a small-business accounting

software house.

Produced test scripts/plans for new software version releases on all Windows and Apple systems

using MSTEST.

Trained QA test teams, supervised QA testing, compiled test results and worked with developers to

identify issues.

Provided Lotus Notes QA bug tracking database, version control database, change request database

to track customer requests, feedback/ideas database for Help Desk and Knowledge Reference Center

for Help Desk.

Selective Insurance, Branchville, NJ 1988 – 1995

Systems Analyst/Programmer

Responsible for all aspects of EDI Agency Interface. Instrumental as change agent interfacing with

producers, business units and IT teams. Maintained relationships with producers; acted as technical

specialist for Agency Management Systems for producers.

Created ETL processes to upload data to IBM DB2 databases from nightly agency system feeds

through IVANS network.

Verified systems development with ACORD standards.

Evaluated EDI processing for cost effectiveness and projected future cost/feasibility studies.

PROFESSIONAL AFFILIATIONS EDUCATION/TRAINING

National Project Management Candidate for Six Sigma Black Belt

Institute (PMI) Certification

Society for Information Management PMI/PMBOK coursework completed,

59 credits Stephens Institute

(SIM)

PMP Certification testing 11/2013

COGNOS Business Intelligence User

Certified IBM/Lotus Notes Developer,

Group

CLP

Database, Data Warehousing and BI

Ramapo College of NJ: BS Studies in

Institute (DAMA)

Computer Science

Women in Technology International

Morris County Community College:

(WITI)

Associate Studies in Engineering Science

Storage Security Industry Forum

and Engineering Technology

(SSIF)

ITIL v3.0 Foundation coursework

Storage Networking Industry

completed 2/2013; certification pending

Association (SNIA)

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