Customer Service Management
Resume:
Monique Crosby
Rock Hill SC, 29732
*************@*****.***
Objective
To secure a position within an organization that allows me to demonstrate my acquired knowledge and abilities in a professional manner.
Experience
Magnolia Mannor Rock Hill, SC
CNA, August/ 2012- Current
• Provide personal hygiene for patient by giving bedpans, partial and complete bed bathes urinals, baths, backrubs, shampoos, and shaves,
assisting with travel to the bathroom and helping with showers and baths.
• Assist with activities of daily living by assisting with serving meals, feeding patients as necessary, ambulating, turning, and positioning
patients and providing fresh water and nourishment between meals.
• Maintain patients’ stability by checking vital signs and weight; testing urine; recording intake and output information.
• Provide comfort by utilizing resources and materials, answering patients' call lights and reporting observations abnormal findings,
complaints or requests of the patient to the primary nurse or nursing supervisor.
• Document actions by completing forms, reports, logs, and records. Enter daily ADLS into to the kiosk.
• Transport patients to vocational, recreational, medical, religious and community activities and experiences, runs miscellaneous errands.
• Acts as an advocate of the Patient Bill of Rights and assures resident and family
understanding. Demonstrates mission of the Facility by providing quality care
in a personal manner with total regard for individual human dignity.
Bayada, Rock Hill,SC
HHA/CNA-PRN, August/ 2012- Current
• Provide pediatrics, adults and geriatric patients with short-term nursing, rehabilitative, therapeutic, clinical and assistive home health
care.
• Assist with activities of daily living for pediatrics, adults and geriatric population including self-care,
household support services, dressing, exercises, and meal preparation.
• Provide nursing care services at home for adults and geriatric clients dealing with chronic illness, injury, or disability
• Care for children from newborns to adolescents, including those with mental and physical disabilities requiring complex, high-tech care.
New Hope Carolinas PTRF, Rock Hill, SC
Residential Counselor PRN, November /2012- Current
• Maintain line of sight supervision over adolescents and young adults between ages of 12-21 with behavioral disorders, substance abuse
issues, mood disorders and offensive sexual, bipolar disorder, schizophrenia, (ADHD), Autism, and different forms of ID population
therapeutically on a daily basis.
• Ensure safety and security through consistent visual head count and documentation of patient’s assigned areas within the facility.
• Assist both normal functioning and /or developmentally disabled patients with daily independent living skills, time management and
medication management.
• Provide guidance and role modeling to enforce positive choice making and encouragement of long- term emotional, intellectual, physical
and social wellness.
• Assist with coordination for everyday scheduled requirements such as school, recreation activities, meals, etc.
Ashleigh Place Girls Group Home, Blackville, SC
Direct Care Staff, June/ 2010- August 2012
• Monitored adolescents and young adults between the ages of 13-21, with a variety of behavior and social disorders therapeutically on a
daily basis.
• Administered and distributed medication.
• Conducted telephone communications; filed confidential paperwork for interoffice use.
• Cooked and assist with food management for daily meals.
• Residential transportation of children to various appointments and outings as well as ensured vehicle safety.
• Maintained and documented inventory of client’s personal belongings and finances.
• Case documentation and submitted any incidents acquired during the day.
• Ensured that children maintain good behavior; positively solve problems when they arose.
• Maintained scheduled and cancelled appointments on staff calendars.
• Made sure the environment stayed clean and organized; kept the schedule punctual.
• Assisted with independent living skills such as money management, time management, communication, and coping skills.
Husqvarna, Orangeburg, SC
Production Worker, January/2008 - September/2008
• Worked in a fast pace environment on several assembly lines
• Conducted machine properly for effective and timely productions.
Lowe’s, Orangeburg, SC
Cashier, December/2006 - July/2007
• Maintained a cash register.
• Provided great customer service.
• Kept my work environment clean and organized.
• Worked in a friendly and professional manner.
Intermediate Marketing Solutions, Orangeburg, SC
Telemarketer, August/2006 - December/2006
• Worked in a professional environment.
• Sold products for a phone company.
• Used a computer while communication with customers via phone.
Hardees, Bamberg, SC 29003
Cashier March/ 2005 - July/2006
• Maintained a cash register.
• Cleaned the work area when necessary.
• Cooked and washed dishes.
• Waited on customers and took orders.
• Made sure the environment was safe and secure at all times.
• Provided great customer service.
Education
Bamberg-Ehrhardt High, Bamberg, SC
May 2006, Diploma
Certificate
Denmark Technical College, Denmark, SC
May 2012, Certified Nursing Assistant Certificate
Skills and Abilities
Successfully complete task in Microsoft office, word, excel, and power point. Great communication and leadership skills. Outgoing, motivated team
player eager to contribute; dynamic customer service, administrative, supervisory, team building, and organizational skills, towards supporting the
objectives of an organization.
References
Available upon request
Contact this candidate