Customer Service Human Resources
Resume:
Jessica Coppedge
Seeking HR Assistant Position near San Jose, CA.
***************@*****.***
Summary
I'm intelligent, a hard worker, and very detail oriented. I have excellent computer skills; I am friendly, detail
oriented, flexible, and willing to learn. I'm very organized and have experienced many different types of work
environments through temporary clerical assignments for the past 4-5 years, proving that I'm very flexible. I
graduated from San Jose State with a BA in Psychology May 2004, and have been looking for a long-term
position while working short-term assignments along the way.
I worked in technical support for an e-commerce company several years ago, and proving I am very good with
computers. I'm experienced in Word, Excel, Outlook (both email and calendar), PowerPoint, Oracle, as well as
Internet Explorer and Lotus Notes. I type approximately 45 words a minute.
I have excellent customer service skills as I have managed the front desk at many local high-tech companies
during various assignments. I have supported Human Resource Teams, Benefit Departments, as well as
working with Facilities, Finance groups, Marketing, Sales, and various high-level executives. I have assembled
interview packets, marketing materials, offer letters for job candidates, scheduled interviews, assisted with
travel arrangements, processed leave of absences for employees, and been the go-to person for many types of
employee and customer support questions.
Resume: http://www.indeed.com/r/30be0b73a364d699
Specialties
Oracle 11i, PeopleSoft, HRIS
Experience
Seeking employment: Human Resources Administrative Office Assistant, Coordinator, Contractor at
Seeking employment in San Jose, CA
March 2013 - Present (10 months)
Receptionist, Data Entry Clerk, File Clerk, Human Resources Assistant, Benefits Assistant, Customer Service
Representative, Administrative Assistant, General Office Clerk
Skills:
• Administrative support specialist
• Microsoft Office proficiency
• Employee relations specialist
• Personnel records maintenance
• Devoted to data integrity
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• Filing and data archiving
• Training manual contributor
• Human resources audits
• Maintains confidentiality
• Excellent Organizational Skills
• Strong Customer Relations Skills
• High customer service standards
• Dedicated to process improvement
• Data Entry
• Scheduling
• Documentation
• Telecommunication skills
• Creative problem solving
• Conflict resolution proficiency
• Troubleshooting skills
• Resourceful
• Internet research
• Energetic work attitude
• Courteous demeanor
• Self-directed
Independent Contractor at TaskRabbit
March 2013 - Present (10 months)
Short term administrative projects, usability studies, independent research, data entry, pet sitting, event
assistance.
https://www.taskrabbit.com/profile/jessica-c-134--5
Call Center Customer Service Representative at Fry's Electronics
December 2012 - March 2013 (4 months)
Represented Fry's Electronics on the telephone and email using a friendly and professional approach.
Addressed and resolved customer concerns, provided support, and used various software applications to make
inquiries and research information. Assisted customers by providing information and helping with resolution
regarding product delivery, status of order, promotions, product returns.
Contractor/Human Resources Assistant & Receptionist at Applied Micro Circuits at AppliedMicro
September 2011 - March 2012 (7 months)
Receptionist and HR Office Assistant (Contractor through Kforce) at Syniverse Technologies
September 2010 - July 2011 (11 months)
(*Temporary Contract in Campbell, California) Syniverse.com
Sept-Oct 2010 and April-July 2011
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Volunteer Animal Socializer at San Jose Animal Shelter
2010 - 2011 (1 year)
Socialized cats and dogs to get them more people friendly to get adopted.
Temporary Office Assistant, short term assignments at Various Staffing Agencies
May 2008 - September 2010 (2 years 5 months)
Temporary Office Assistant, short term assignments: Administrative Assistant, HR Assistant, Data Entry
Clerk, Receptionist
Receptionist at Ajilon
February 2007 - May 2008 (1 year 4 months)
Temporary receptionist and data entry clerk. (various companies)
Member Information Assistant at AEA
April 2006 - February 2007 (11 months)
Data entry and customer service assistance provided for the database department. www.aeanet.org
Document Control Administrator at Intel Corporation
January 2006 - April 2006 (4 months)
Converted Word documents from SharePoint to Vista formats.
(Contract through Spherion)
Customer Service Representative at Netflix
December 2005 - December 2005 (1 month)
Netflix (Contract through Placement Pros)
Assisted new customers with phone and online questions about new memberships.
Administrative Associate: Assistant to the Asst. Dean at Santa Clara University
September 2005 - November 2005 (3 months)
SANTA CLARA UNIVERSITY OFFICE OF LAW ALUMNI & DEVELOPMENT (Contract through
Spherion)
Administrative Associate: (Santa Clara University) Assistant to the Assistant Dean
Santa Clara University Office of Law Alumni & Development, Santa Clara, California)
Created and generated various internal and external reports, files, and labels to support Law Alumni
Office and other Law School departments. Communicated and worked with Law School departments and
student groups to assure effective exchange of alumni information. Worked securely with confidential
information, responsible for maintaining the organization of the office's shared folder and ensuring proper file
management, assisted Director of Alumni Relations as needed with event and program management.
Receptionist and HR Office Assistant at Harmonic
March 2005 - September 2005 (7 months)
Harmonic Inc (Contract through Pridestaff)
Receptionist, HR Assistant, Temporary
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General office support, front desk, HR assistant projects when required.
HR Secretary and Receptionist, part-time at EMQ Children & Family Services
December 2004 - February 2005 (3 months)
HR Secretary and Receptionist, part-time
Initial key contact person for the agency, responsible for handling the front office/reception area. Responded
to Human Resources Help Desk Call Center answering general human resources questions regarding forms,
intranet, trainings, employee relations, benefits, and employment specific questions. Completed emails,
faxing, mailing, copying and telephoning projects for Human Resources as needed. Coordinated, distributed
and tracked Employee Service Awards. Prepared Affirmative Action reports for entire agency. Prepared new
hire orientation packets.
Administrative Assistant at PRIDESTAFF AND MENTOR4
April 2004 - December 2004 (9 months)
Various contract office assignments.
HR Benefits Data Entry Clerk (Contractor) at Sanmina-SCI
January 2004 - April 2004 (4 months)
(Open Enrollment, Contract Assignment) Data entry: New Hires and Open Enrollment Benefits changes
(Oracle 11.03 and Oracle 11i). Maintained Intranet for Benefits Department. Processed Leave of Absence
requests.
Volunteer Teaching assistant and tutor at Horace Mann Elementary School
September 2003 - December 2003 (4 months)
Volunteer tutor and classroom assistant
Human Resources Data Technician/Human Resources Assistant at Yahoo!
August 2002 - April 2003 (9 months)
Human Resources Data Technician
Maintained all Domestic Personnel and Benefits Files, assistant for projects for the HRIS and Benefits teams,
employment verifications on a daily basis, assisted HR Managers for various internal departments, assembled
mass mailings for Benefits/Open Enrollment, audited HRIS documents in Oracle, updated Cobra enrollment
and termination files. Maintained Employee Files, assisted with new hires and employment verifications.
*Left to finish my degree fulltime at San Jose State, BA in Psychology/Music
Staffing Coordinator and Human Resources Assistant at General Magic
April 2001 - July 2002 (1 year 4 months)
Staffing Coordinator and Human Resources Assistant (Hired Temp-Perm through Adecco)
Coordinated interviews, HR file clerk, front desk assistant and receptionist, sscheduled interviews with
candidates (Non-Disclosure Agreements, Applications, Resumes, scheduling interviewers, directions to
location, transportation/travel arrangements), Outlook Calendar and Word, Booked conference rooms,
Assisted with travel arrangements, Assisted Executive Assistants with call screening for executives, Sorted all
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(*Company went out of business in 2002)
Customer Support Representative at CYBERSOURCE Corporation
June 2000 - January 2001 (8 months)
Customer Support Representative
Lead for Technical Support Email Team, Provided online and phone support for Ecommerce merchants,
Assisted Account Managers with Technical & Banking Support for clients, Interviewed potential
employees/assisted Human Resources, Provided statistics for Technical Support
Sheet Music Purchasing, Retail Sales Clerk at Music Village
1998 - 2000 (2 years)
Skills & Expertise
PeopleSoft
Oracle
HRIS
Word
Excel
PowerPoint
Outlook
Lotus Notes
Benefits Administration
Administrative Support
Microsoft Office
Customer Service
Technical Documentation
HR Policies
Reception
Front Office
Back Office
Data Entry
Editing
Research
Microsoft Word
Administrative Assistants
Microsoft Excel
Software Documentation
Office Management
Human Resources
Receptionist
Data Audits
Call Center
Document Control
Process Scheduler
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Call Centers
Temporary Placement
Training
Access
Process Improvement
Employee Benefits
Interviews
Document Management
Employee Relations
Management
New Hire Orientations
SharePoint
Personnel Management
Onboarding
Recruiting
Payroll
Internet Recruiting
College Recruiting
CRM
Education
San Jose State University
BA, Psychology, 2002 - 2004
Interests
Interested in:
Human Resources Management, Elementary School education, Graduate school programs, Masters of Library
Science, Clinical Psychology, Educational Psychology, Counseling Psychology, Substitute Teaching, French
language, Medieval History
Hobbies: English Country Dance, Ballroom Dance, Renaissance faires, Psychology, Science fiction/fantasy
novels, Animal care and training, Animal Rescue
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Jessica Coppedge
Seeking HR Assistant Position near San Jose, CA.
***************@*****.***
Contact Jessica on LinkedIn
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Contact this candidate