Customer Service Software

M

George Lewis

** ******* *****, ***********, *****, RG22 6UW

Tel No: +44-755*-******

Email: ************@*******.**.**

Personal Profile

I am a well presented, well spoken, professional and articulate person. I

have a good history of Customer Service and the ability to interact with

people at all levels and in all walks of life. I have excellent IT skills

especially in hardware and troubleshooting and I am keen to progress in the

world of IT. I am passionate about starting my career, and keen to learn

and prove my ability in business.

IT Skills and Knowledge Gained at Zenos IT Academy

Advanced Apprenticeship for IT & Telecoms Professionals Consisting of the

following:

. Microsoft Certified Solutions Associate

. Microsoft Certified IT Professional (MCITP) - Enterprise

Desktop Support Technician, consisting of

o Microsoft Certified Technology Specialist (MCTS)

Pass

o Microsoft Certified IT Professional (MCITP)

Pass

. CompTIA A+ IT Technician (220-701 and 220-702) Pass

. Microsoft Technology Associate (MTA): Networking Fundamentals

Pass

. (98-366)

. Microsoft Technology Associate (MTA): Windows Operating Systems

Pass

. Fundamentals

. Level 2 Award in Employability and Personal Development

Pass

. Level 3 Diploma in ICT Professional Competence

Distinction

. Level 3 Diploma in ICT Systems and Principles

Distinction

. Level 2 Key Skills Communication Pass

. Level 2 Key Skills Application Pass

.

Work History

Voyager Software Sept 13 - Present

. 2nd line support on bespoke job agency software

. Assist customers remotely using ISL and LogMeIn

. Remote server and client installations

. Troubleshoot all errors software, .net and SQL

. Test new versions of the software for software faults

. Support SQL database upgrades and maintenance

. Train users on different parts of the software

BottomLine/Albany Aug 12 - Sept 13

. 1st/2nd line support on bespoke BACS approved software for all

companies, from small business to enterprise

. Assist customers remotely via Webex and NetViewer to resolve

issues

. Remote server and client software installations

. Upgrade versions of the software and assist customers with

fixes

. Create XML files for customisation of the software for the

customer

. Support SQL database upgrades and maintenance

Fujitsu - Aug 11 - Aug 12

. 1st line support in MoD customized services and applications

. My role includes supporting Fujitsu users and also Windows XP

and Office Applications

Zenos - Feb 11 - Jul 11

. Advanced Apprenticeship for IT & Telecoms Professional

. Computer Maintenance doing this gave me confidence and

experience with computers.

. Troubleshooting Computer Problems

. Organise and run a charity event - we did this as a team which

improved my communication and organisation skills.

. Installed and upgraded hardware

. Studied networks and how to trouble shoot them

. Produced a report detailing the price required to set up a

remote site

J Sainsbury - Jun 10 - Feb 11

Customer Assistant - Night Shift

. Replenish stock and dress produce.

. Assist Customers

Security Solutions - Jul 08 - Jun 10

Door Supervisor

. Guaranteeing all procedures and processes are maintained and resolving

any problems.

. Ensuring all Health & Safety regulations are maintained throughout.

Festival Place - Aug 06 - Jul 07

Customer Services Representative

. Day to day general administration.

. Delivery of excellent customer services which included customers and

contractors.

. Interdepartmental liaison.

. Assisting with fire evacuation doing this gave me more responsibility

and maturity.

. General Health and Safety of staff and public this made me aware of

the laws and potential hazards there are in a business environment.

. Supervise Help Desk Staff.

Between Mar 04 - Aug 06

Various Temporary roles covering

. Data Entry.

. Data Importing.

. Spreadsheet and Database building.

VERITAS Software - Jan 2004 - March 2004

Work Experience in AST department

. Dealing with issues regarding the tools used by TSEs.

. Making sure all New Hire were set up with the correct accounts for

Apropos, Titan, WebEx.

. General IT duties, password resets, network troubleshooting, email

spamming.

. Researching new technology and making sure it was compatible with

applications already in use by the engineers.

This is the second time I have been to Veritas for work experience. The

first time was in June 2002 where I not only joined the AST team, but also

sat with the Technical Support Engineers, so that I could see how they

worked together.

Education

Cranbourne School

Key Skills Level 2 in Communication and Application of Number

GCSEs achieved:

ICT

Science

English

Maths

Interests

I enjoy fishing because it gives me time to relax and focus myself. I also

like football which I enjoy doing because I am part of a team and get to

socialise at the same time. During the week I enjoy exercising at the gym

as it helps to keep me fit and healthy. I found that doing this regularly

helps improve my confidence and self esteem.

References

References are available on request.

Contact this candidate