Manager Help Desk

Izzy Peksen

Help Desk/Support Technician

****.******@*****.***

Summary

10+ year Information Technology Professional with experience operating and managing Help Desk and User

Support. Extremely resourceful problem-solving attitude and approach, with a strong work ethic. Reputation for

being a collaborative, flexible partner with colleagues and clients alike. Constantly learning and refining skills,

with an eye towards prioritizing responsibilities and getting tasks completed on schedule.

Experience

Consultant at Freelance

April 2013 - June 2013 (3 months)

Appeared as expert technology witness at trial in the Supreme Court of the State of New York.

# Examined law firm computer system to determine the date on which a document challenged as fabricated

was created on the system.

Help Desk / IT Manager at Sark Express Shipping Agency

October 2007 - October 2011 (4 years 1 month)

Provided Help Desk/User Support for 60 users in five locations, in main headquarters and via phone and

remote connection with Real VNC.

# Over 4 years, maintained 99% up-time for four Windows 2003 Servers.

# Purchasing manager for all IT needs and other user consumables totaling approximately $50,000.

# Designed and installed VOIP systems between headquarters and branch offices with 3CX server to reduce

calling costs by 30 percent.

# Implemented and managed McAfee VirusScan and EPO server.

# Managed and negotiated billing plans for all cellphone and land lines.

# Managed and supported company-wide use of Ulukom Open Edge and Bilin shipping management

software.

# Promptly followed up with vendors for completion of technical maintenance of all computers and devices.

Data Processing Supervisor at Milas Ambalaj

January 2006 - January 2007 (1 year 1 month)

Provided Help Desk and User support for 30 users and two Windows Servers in two locations.

# Supported Graphics design department on Mac OS X.

Technical Administrator at 2D Group

January 2004 - January 2006 (2 years 1 month)

Provided computer consultations and project management for 2D Group’s professional services clientele.

# Organized and directed three-member Technical Service Team.

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# Responsible for Help Desk and Server Management at one of 2D Group’s main clients: the Turkish office

of

Schueco International.

# Maintained and supported Windows Server 2000 and Exchange Server 2000 at Schueco International.

Help Desk Manager at Teleservice International

January 2002 - January 2004 (2 years 1 month)

Technical support/IT management for Istanbul-Ankara branches of multinational telephone repair service co.

# Designed, implemented and managed Istanbul-Ankara WAN project.

# Escalated issues to company’s main office in Denmark, for Tier II support.

# Managed firm’s purchases of all computers, servers and tech products.

Help Desk Supervisor at Bilgitas Computers

January 1999 - January 2001 (2 years 1 month)

Installed and managed LAN/WAN systems for Turkey’s leading computer distributor.

# Responsible for uninterrupted service of MS Exchange Server, MS Proxy Server and MS SQL server.

# Coordinated and implemented D-3 integrated program, and responsible for training 100 employees.

Skills & Expertise

Windows Server

Education

Bergen Community College

Computer Science, 2012 - 2013

Grade: 3.88

BT Education Institute

Netron Institute of Technology

Touro College

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Izzy Peksen

Help Desk/Support Technician

****.******@*****.***

Contact Izzy on LinkedIn

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