Customer Service Manager

502-***-**** • *******@*****.***

Courtney Atcher

*** **** ***, **********, ** 40206 • 502-***-**** • *******@*****.***

Courtney Atcher

Experience

Feb 2013-Present

Yum Brands Inc.-Taco Bell/Pizza Hut Louisville, KY

General Manager

Managed day-to-day operations, monitored labor, controlling food cost, and supplies.

Controlled profit & loss, cash management handling, conducted daily and weekly inventories, cashier

audits, budgets and forecasting for growth.

Responsible for appropriate staffing, interviewing, hiring, and corrective actions and terminations.

Recognition programs, performance evaluations, manager meetings, and benchmarking for people

development.

Monitored for 97% customer service and follow up on complaints in a timely manner.

Jan 2010 - Feb 2013

Louisville Pizza Pub Louisville, KY

General Manager

Assisted with business startup, marketing, consumer surveying, and menu design.

Responsible for inventories, maintenance, purchasing and supplier relationships.

Hiring, training, and scheduling, time keeping and payroll for employees.

Responsible for scheduling bands, karaoke, and other event planning.

Oct 2005 - Mar 2010

Ivy Hill Graphics Louisville, KY

Logistics & Transportation Manager

Managed Union Collective bargaining shipping and receiving departments. Responsible for selecting

most cost effective transportation method.

Provided data requirements for on time performance and cost savings initiatives for customer service,

planning, and production departments. Ensured company objectives were achieved.

Negotiated and secured costing for all fulfillment contracts, quarterly reviews of carrier performance,

and all contract renegotiations.

ISO/9000, Lean Manufacturing training and implementations.

Dec 2003 – Oct 2005

Ivy Hill Graphics Louisville, KY

Administrative Assistant

Responsible for processing bills through accounts payable in system.

Created daily shipping schedules and other various reports using Excel, Word, and Outlook.

Answered phones, verified on-time deliveries and small parcel tracking, warehouse audits. Covered for

manager during absences.

Was promoted to department manager.

502-***-**** • *******@*****.***

Courtney Atcher

Education

Sept 2013 – Present

Sullivan University Louisville, KY

Masters of Science in Business Management

Sept 2010 –Sept 2013

Sullivan University

Louisville, KY

Bachelors of Science in Business Management and Human Resources

Aug 2008 –Aug 2010

University of Phoenix

Louisville, KY

Associate of Arts in Business Management

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