Manager System
Resume:
BALAJI.GOLI
******.****@*******.***
Cell: 614-***-****
Over 8 years of experience in Software (Manual) testing of Internet/Web, Client-Server applications and
good experience in testing Banking (Retail) & Finance, Financial Supply Chain, Logistics and
Transportation, Healthcare, Insurance, Travel & Hospitality (Airline), Retail and E-commerce applications
by using Manual tools and techniques.
EXPERIENCE SUMMARY
Extensive hands-on experience in diversified fields of the Software Development Life Cycle
(SDLC), Quality Assurance Process and Agile Methodologies.
Good experience testing the applications that were developed on Java,J2EE,Microsoft
(.Net) Technologies, Data Warehouse and Mainframe Technologies.
Experienced in analyzing Business Requirements Documents, Technical Specifications,
Use cases and creating Requirements, Test Plan Development, Traceability Matrix (RTM) Development,
Test Plans, Test Cases and Test Scripts Maintenance and Execution based on defined testing
standards.
Good knowledge in Order Management Systems (OMS) by validating the transactional orders both
in the Front End and Back-End systems.
Experience in creating comprehensive Test Plan and Test Strategy by performing various kinds of
testing act like Sanity, Smoke, Integration, System, Usability, User Interface (UI), End to End,
Configuration, Functional, GUI, Scalability, Regression, Performance, Load and Stress, Back-
End, Performance, Black-box, Boundary Testing, ETL Testing, Data Migration testing,
Localization (L10n) and Internationalization (i18n) Testing, Content Management System
(CMS) and User Acceptance Testing (UAT) of web based and client/server applications.
Strong working experience on DSS (Decision Support Systems) applications and Extraction,
Transformation and Load (ETL) of data from Legacy systems.
Extensive experience in writing SQL to validate the database systems and for backend database
testing.
Experience in Data Analysis, Data Validation, Data modeling, Data Cleansing, Data Verification and
identifying data mismatch.
Good experience in performing Business/User Acceptance Testing (BAT/UAT) and Production
Acceptance Testing (PAT).
Committed team player with strong analytical and problem solving skills, willingness to quickly
adapt to new environments & technologies, dedicated to successful project completion and excellent
communication and interpersonal skills.
EXPERIENCE SKILLS
Operating Systems Windows NT/XP/Server2003,Unix,Linux,Macintosh
Databases Oracle8i/9i/10g, MySQL, SQL Server 2010.
Defect Tracking Tools Quality Center v10.0, Clear Quest, HP ALM v.11,Team
Foundation Server (TFS), Microsoft Test Manager (MTM),
TeamTrack, JIRA.
Datawarehouse Netezza
Reporting Tools MicroStrategy 9.3
PROFESSIONAL EXPERIENCE
Academy Sports + Outdoors, Katy, TX Feb’2013 – Sept’2013
Retail Invoice Matching (ReIM)/Enterprise MicroStrategy Reports/
Test Analyst/ETL Tester/Database & Reports Tester
Description:
Oracle Retail Invoice Matching (ReIM) is an application that supports the procurement cycle for
retailers. Oracle Retail Invoice Matching (ReIM) is a subset of Oracle Retail Merchandising System
(RMS). With ReIM, retailers can receive or enter the invoice documents from suppliers, and match them with
the goods-receipt information from warehouses or stores.
Also worked on the Academy’s Data Migration Project (ABi - Academy Business Intelligence)
using MicroStrategy as a Business Intelligence Reporting Tool to generate the Reports and performing Reports
testing, ETL Testing (Source [ODS] to Target [ABi] Data Validation) using the Netezza Datawarehouse and
comparing the RMS (Source) Tables to the ABi Reports (Target) Tables as part of the Data Migration process.
Responsibilities:
Analyzed Business and System Requirements for the Oracle Retail Invoice Matching (ReIM)
initiative and implemented the Agile-Scrum Testing Methodology process during the Software Testing
Life Cycle.
Translated Business Requirements and Use Cases into High-Level Scenarios (HLS).
Based on the High-Level Scenarios, created the Test cases and exported to HP Quality Center.
Created Sanity, Functional, System, Regression and End-to-End testcases.
Also Analysed Business Reports Requirements for the Academy Sports + Outdoors
Used Atlassian Confluence, a Requirements Management System to track and read the Report
Requirement Specifications.
Used IBM Lotus Quickr, team collaboration software to track for the reference of all the Functional
Specification Document (FSD) and Business Process Documents (BPD).
Wrote extensively MicroStrategy Business Intelligence (BI) Report Testcases and also the
Backend SQL Queries and exported to HP Quality Center (HPQC v.10.0).
Executed the Academy Business Intelligence (ABi) Reports in the MicroStrategy 9.3 BI Reporting
tool by checking the existing Production Reports with the new UAT reports.
Performed Database Testing on multiple Databases and validated the data at the backend for the
Report values.
Performed Data Validation by running the SQL Queries for the Oracle ReIM application on Oracle10g
ReIM tables for data integrity and accuracy.
Supported the E-Commerce Team in executing their newly developed reports.
Executed the Testcases and Logged defects and tracked them using HP Quality Center v 10.0 and
coordinated with the development and business teams to resolve the issues/defects.
Environment: Windows XP, Oracle10g,SQL Server 2010, Oracle ReIM, Atlassian Confluence, IBM Lotus
Quickr, Aginity WorkBench for Netezza, Netezza DataWarehouse, MicroStrategy (9.3), HP Quality Center
v.10.00.
Huntington National Bank, Columbus, OH Aug’2012 – Jan’2013
ARGO Teller Payments (Retail Banking)
Test Analyst
Description:
ARGO Teller Payments captures and perfects a financial institution’s retail and commercial
transactions at the teller line, minimizing the need for back-office Intervention. ARGO Teller Payments
workstations transmit customer transaction files that contain both item data and images to Central Payments.
The ARGO Teller Payments Project which is a Front Office application used by the Bank Teller to do day-today
Monetary and Non-Monetary transactions for the customers.
Responsibilities:
Analyzed Business and System Requirements for the ARGO Teller Payments initiative and
implemented the Agile-Scrum Testing Methodology process during the Software Testing Life Cycle.
Translated Business Requirements and Use Cases into High-Level Scenarios (HLS).
Based on the High-Level Scenarios, created the Test cases and exported to HP Quality Center (HP
QC v.10.00).
Created Sanity, Functional, System, Regression and End-to-End testcases.
Executed the Testcases and Logged defects and tracked them using HP Quality Center v 10.0 and
coordinated with the development and business teams to resolve the issues/defects
Environment: Java, J2EE, XML, Windows XP, Oracle10g, HP Quality Center v.10.00.
Syncada from VISA, Minneapolis, MN May’2012 – July’2012
Payment Manager for EU 2.0
QA Analyst
Description:
Syncada from Visa is a Global Financial Supply chain network that offers business-to-business
payments in the cloud under the Software as a service (SaaS) model. Our mission is simple: to build an
open, global payment network that bank can offer to their corporate and government clients, as a more
efficient way to pay and be paid. Syncada’s technology is based upon the PowerTrack platform, a Software-
as-a-Service (SaaS) payment system created by U.S. Bank. The overall goal of the Payment Manager EU 2.0
project is to increase usability and functionality of Payment Manager and provide global capabilities.
Enhance Syncada Payment Manager to accommodate users from EU and other countries and provide a better
user experience according to their feedback and business needs.
Responsibilities:
Analyzed Business and System Requirements for the Payment Manager EU 2.0 initiative and
implemented the Agile-Scrum Testing Methodology process during the Software Testing Life Cycle.
Translated Business Requirements and Use Cases into High-Level Scenarios (HLS).
Based on the High-Level Scenarios, created the Test cases and exported to Microsoft Test
Manager (MTM).
Performed Sanity, Functional, System, Regression and End-to-End testing.
Logged defects and tracked them using Seapine TestTrack and coordinated with the development
and business teams to resolve the issues/defects.
Environment: Microsoft ASP.Net, C#.Net, XML, SVN, Oracle10g, Microsoft Test Manager, Test Track.
BBVA Compass Bank, Birmingham, AL Jan’2012 – May’2012
ARGO Teller Payments/Central Payments (Retail Banking)
QA Analyst
Description:
The ARGO Project has two flavors:
1. Front Office – ARGO Teller Payments
2. BackOffice – ARGO Central Payments
ARGO Teller Payments captures and perfects a financial institution’s retail and commercial
transactions at the teller line, minimizing the need for back-office Intervention. ARGO Teller Payments
workstations transmit customer transaction files that contain both item data and images to Central Payments.
ARGO Central Payments analyzes the transactions for errors. If there are no problems with any
items or images and the transactions are balanced, the transactions are immediately available for extraction
with no operator intervention.
• Central Payments routes all “Special handling items” to the ARGO Magic client.
• In the back office, processors use the Data Perfection client to “perfect items” and the Balancing
client to “correct or balance transactions”.
• Adjustment Manager enables processors to review adjustments inserted by the balancing process
and print advice notice letters at any time.
• ARGO Business Management workflow balancing enables “transactions and item reconcilement” to
ensure that all transactions and their associated items are accounted for and processed correctly
from initiation at the operator's workstation through Central Payments to final posting.
Responsibilities:
Analyzed Business and System Requirements for the ARGO Teller/Central Payments initiative and
implemented the Agile-Scrum Testing Methodology process during the Software Testing Life Cycle.
Based on the High-Level Scenarios, created the Test cases and exported to HP ALM v.11.00.
Performed Sanity, Functional, System, Regression and End-to-End testing.
Logged defects and tracked them using JIRA and coordinated with the development and business.
Environment: Java, J2EE, XML, Windows XP, Oracle10g, HP ALM v.11.00, JIRA.
United Parcel Service, Wayne, NJ Aug’2011 – Dec’2011
ER1205 – UPS Billing Center (Open Accounts)
QA Analyst
Description:
The UPS Billing Center (BC) is the flagship premium electronic billing solution of UPS which
provides the ability to access UPS invoices electronically. This adds value to the customers by providing on-
line access to view, manage and pay UPS Invoices.
Responsibilities:
Analyzed Business and System Requirements for the ER1205 UPS – Open Accounts initiative and
implemented the Agile-Scrum Testing Methodology process during the Software Testing Life Cycle.
Based on the High-Level Scenarios, created the Test cases.
Created and added Shipper details into the CRIS/ICRIS Mainframes Application.
Created E2E, Negative and Regression Test cases for the existing Billing Center website.
Executed Test cases and logged the defects in the Defect Tracking tool Quality Center 10.0.
Environment: Java, J2EE, XML, IBM Mainframes (CRIS, ICRIS), Windows XP, Oracle10g, RapidSQL, SQL
Server 2008, UPS T2 Tool.
United Parcel Service, Wayne, NJ Feb’2011 – July’2011
ER1106 - UPS My Choices
QA Analyst
Description:
United Parcel Service (UPS) is one the world's largest package Delivery Company and a
leading global provider of specialized transportation and logistics services. The goal of this initiative is to
enhance the delivery experience for residential receivers who have many items shipped to their home by
offering UPS My Choices. These new services would apply to all UPS shipments delivered to an individual at
home and will be offered through a no fee registration.
• DCO (Delivery Change Option) – 1) DCO - Deliver to Another Address;
2) DCO - Deliver to a UPS Retail Location;
• CDW (Confirmed Delivery Window) - Confirmed 2 hour Delivery Window.
Responsibilities:
Analyzed Business and System Requirements for the UPS My Choices initiative and implemented
the Agile-Scrum Testing Methodology process during the Software Testing Life Cycle.
Based on the High-Level Scenarios, created the Test cases.
Created the Shipper Transactions in the T2 tool for the Testcases.
Created the FDC-FA (Flexible Data Capture-Finance & Accounting) Shipments for the Non-EBS
(Enterprise Billing Systems) to be processed in the International Shipments Processing Systems
(ISPS), a Mainframes Application.
Verified a Batch of Tracking Numbers and involved in Batch Testing to be processed and extracted
using the UPS Worldship which needs to be processed into ISPS and later gets retrieved by the
UPS Data Capture (UDC), a mainframes application.
Performed Sanity, System, Functional, End to End Testing of the Billing Application.
Logged defects and tracked them using UPS T2 Tool and coordinated with the development and
business teams to resolve the issues/defects.
Environment: Java,J2EE, XML,DB2, On-Demand, RapidSQL,IBM Mainframes, JCL, CICS, Batch Testing,
Windows XP, Oracle10g,SQL Server 2008, UPS T2 Tool, TURBO, ISPS, OPSYS.
TD Bank, Mt.Laurel, NJ Aug’10 – Oct’10
ARGO Teller Image Capture (TIC)
Test Analyst
Description:
In an effort to control cost and streamline the item capture process, TD Bank has elected to move
forward with the Teller Image Capture technology. The technology provides capabilities like item capture,
reconciliation, balancing of checks at the store as opposed to the Back Office. Instead of traditional physical
transport of store items to the item processing sites, the store items are captured and transferred electronically.
There are two flavors in Teller Image Capture: Front Counter and Back Counter. Front Counter captures
items in real time on teller workstation as part of customer transaction while the Back Counter methodology
alludes to capturing items in a centralized bank capture location.
Responsibilities:
Analyzed Business and System Requirements of the Encore Teller application and implemented the
Agile-Scrum Testing Methodology process during the Software Testing Life Cycle.
Based on the High-Level Scenarios, created the Test cases.
Executed the Functional and Regression scripts using the Quality Center.
Performed Sanity, System, Regression, Functional, End2End Testing.
Logged defects and tracked them using Quality Center v10.0 and coordinated with the development
and business teams to resolve the issues/defects.
Environment: J2EE,Early Warning, IBM Mainframes, Oracle10g,Encore Teller, Alogent 6.3,IIS,Item Capture
System (AFS\WAUSSAU),Momentum (Secure FTP),Quality Center v10.0.
Ryder System Inc, Doral, FL Mar’10 –July’10
Fleet Management System (FMS-VMRS)
QA Analyst
Description:
Ryder System, Inc. is a FORTUNE® provider of leading-edge transportation, logistics and
supply chain management solutions worldwide. The Vehicle Maintenance Reporting System (VMRS)
project is a part of Fleet Management System (FMS) application is where the Ryder supplies vehicles to its
vendors and in turn maintains this application to track the Vehicle Maintenance, Mileage and Performance of
its trucks and trailers.
Responsibilities:
Analyzed Business and System Requirements of the VMRS application.
Translated Business Requirements and Use Cases into test cases.
Executed the VMRS reports in the MicroStrategy 9.0 BI Reporting tool by checking the American
Trucking Associations (ATA) old codes exist in the new Production reports.
Performed SQL Testing and validated the data at the backend for the Report values.
Performed Data Validation by running the SQL Queries on the VMRS tables in both SQL Server 2008
and Oracle10g databases.
Performed MicroStrategy Admin tasks like Password Resets, Granting access to Business Users for
particular Reports requested in the User Request Manager tool.
Good Experience in using the MicroStrategy Report Comparison tool Integrity Manager.
Performed System, Regression, Functional, End to End Testing, Database Testing.
Involved in troubleshooting Helpdesk Tickets and Change Requests of Production issues using the
Action Request System tool Remedy.
Environment: J2EE, Remedy 6.0, Oracle10g, SQL Server 2005, Netezza 4.0 (EDW), MicroStrategy 9.0.
Symantec Corporation, Springfield, OR Jan’09 – Feb’10
Nitro (E-Commerce/OM Reconciliation System)
QA Analyst
Description:
Worked as a Sr.QA Analyst on Nitro, an Order Management/Reconciliation system an E-
Commerce site for Symantec Corporation which reconciles the Order information flowing from Nitro with the
payments received from various payment processors. The Nitro system has various interfaces with
entitlement systems, product data hub and various payment processors like Paymentech, Bank of America
and Globalcollect. These interfaces facilitate product sourcing, payment processing and financial
reconciliation.
Responsibilities:
Analyzed Business and System Requirements of the Application.
Translated Business Requirements and Use Cases into test cases.
Performed System, Regression, Functional, End to End Testing and Database Testing.
Logged defects and tracked them using Quality Center v9.2 and coordinated with the development
and business teams to resolve the issues/defects.
Environment: Java, J2EE, Oracle11i, Quality Center v9.2.
Erie Insurance, Peoria, IL Aug’08 – Dec’08
ERIE Connection
QA Engineer
Description:
Worked on an e-Commerce project called ERIE Connection. It gives Insurance agents and
Employees access to common, customized information in real-time and the ability to conduct transactions
with unprecedented ease and convenience. It provides an easy to use interface for handling the entire
process of Quoting, Rating, Endorsement and enhanced support for policy maintenance
Responsibilities:
Analyzed Business and System Requirements of the Application.
Translated Business Requirements and Use Cases into test cases.
The application consists of a Web forms application allowing a user to enroll customers in insurance
policies and a Web Forms application for administering the definition of all policy and enrollment data.
Tested the application if the correct values are displayed after a change made in XML and the
functionality is working as per the business requirement.
Used Team Foundation Server (TFS) in the project for project documentation,maintaining the
testsuite and testcases and communication between the Test and Development teams.
Logged defects and tracked them using Rational ClearQuest bug tracking tool and coordinated
with the development and business teams to resolve the issues/defects.
Environment: ASP.Net, XML, C#.Net, SQL Server 2005,Team Foundation Server (TFS), ClearQuest.
GAP Inc., CA Jan’07 – June’08
E-Commerce Portal
QA Tester
Description:
Banana Republic (BR) is one of well-respected retail brand store in the United States and is a
part of GAP. It offers a wide range of products such as clothes, gifts and shoes. This application delivers the
highest level of customer shopping experience on the web. The system provides online shopping for banana
republic’s products.
Responsibilities:
Analyzed functional specifications and provided a structured approach to all phases of testing.
Prepared the Test Scenarios and Test Plan using Test Director.
Performed Functionality testing of the web page objects such as HTML links, HTML images etc.
Involved in checking the functionality of the system at various levels of site validation process.
Reported bugs and interacted with developers to resolve the technical issues.
Environment: Windows NT, HTML, Oracle, Java Servlets, Test Director.
Department of Health (DoH), London, UK July’06–Dec’06
NHS Choices www.nhs.uk
QA Tester
Description:
NHS Choices is a resource & information centre for voluntary sector, patient advocates and carers
to distribute information to patients and citizens who use the internet. The website will allow people to make
specific information regarding their own health, including when & where they receive treatment.
Responsibilities:
Created Test Cases extensively based on the System Requirements.
Executed test cases and tracked defects and reported to the development team.
Responsible for Functionality, System and Regression Testing.
Involved in testing the Content Management System (CMS) product for the SharePoint Portal.
Defined Workflows for Content Management System (CMS) and done Workflow-CMS Testing.
Logged defects and tracked them using JIRA and coordinated with the development team.
Environment: Microsoft Office SharePoint Services (MOSS), SQL Server, Microsoft 2003 Server.
Opodo, UK www.opodo.com Jan’05–June’06
Online Travel Portal
Software Tester
Description:
Opodo.com is a leading pan-European online travel company & a travel industry technology
provider, specializing in worldwide travel, operating in nine countries & providing tools, information and
inspiration to plan and book all travel requirements (flight, hotel, car hire or package holiday).
Responsibilities:
Responsible for Functional testing of WebPages on www.opodo.com.
As part of Regression testing, worked with the Global Distribution System (GDS) software called
Amadeus for booking of Flights Seats, Hotel Rooms, Rental Cars, Itinerary changes for making
Reservations using this application.
Executed test cases and performed Regression Testing for various releases.
Was involved in executing various Regression test cases and testing on Multilingual versions
(Internationalization testing) of the website on UK (English), FR (French), DE (German), IT (Italian)
locale sites by using Google Translator.
Tracked defects and reported to the development team using the Test Director 8.2.
Responsible for Sanity, Functionality, System, Regression, Configuration and Localization
(L10n) and Internationalization (i18n) testing.
Environment: Java, J2EE, Oracle 9i, Test Director 8.2, Windows XP/2000, Macintosh.
Royal Bank of Scotland, UK Jan’04–Dec’04
Credit Contingency Risk (CCR) System
Testing Coordinator
Description:
RBS CCR system is an integrated part of the RBS online site for Credit Derivatives calculation
and reporting. Its main feature is to fetch data from different data interfaces like Aurgon, Calypso, BDL and
Pyramid, and generate a report based on the data calculation on the fixed formula. This System also provides
users functionalities like adding Notes, searching & editing the notes and viewing of Archive reports.
Responsibilities:
Created & executed Test Cases extensively based on the System Requirements.
Logged defects and tracked them using JIRA and coordinated with the development and
business teams to resolve the issues/defects.
Responsible for Functionality, System and Regression and End to End Testing.
Environment: Java, J2EE, JSP, Servlets, EJB, Oracle 9i, JIRA, Windows 2000, Linux/Unix.
EDUCATIONAL QUALIFICATION
Masters in Computer Applications (MCA) University Of Madras (2003)
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