Management Customer Service
Resume:
Jason Moses Taliaferro
Email: *****.*.**********@*****.***
Work Experience:
Department Of Education
Management And Program Analyst
Conducts detailed analyses of complex functions and work processes of broad administrative or
technical programs and makes recommendations for improvement in the effectiveness and efficiency of
work operations. Develops new methods, organizational structures and management processes.
Counsels and advises program managers on methods and procedures, management surveys,
management reports, and control techniques. Explains complex legal terms/issues, to defend complex,
controversial decisions in a professional business manner. Works with federal contract laws and
regulations sufficient to develop contract specifications, monitor compliance and conduct professional
analyses of contractor statistics. Evaluates data and operational procedures to recognize conflicting
information, detect non-compliance, identify and examine trends, and make proactive corrective
recommendations. Assists the supervisor and/or facilitates team efforts by scheduling and planning work,
coaching, mentoring, and training the staff/team members. Works with Federal and agency regulations
and policies related to program/operations area to consider their impact on programs. Measures
effectiveness, efficiency and productivity of assigned programs. Authors new procedures and approaches
to identify and resolve significant issues and problems of Processing Division’s nation-wide activities.
Applies analytical and evaluative methods and techniques in development of new procedures and
approaches to identify and resolve significant issues and problems of a unique nature. Communicates
effectively to make recommendations to and brief management.
Federal Aviation Administration
Management And Program Analyst
Managed business planning activities for organizations. Prepared scheduled and ad-hoc reports.
Arranges and prepares briefing material. Analyzed data. Identified and reports concerns to
management. Developed long-range program plans, goals, objectives, and milestones. Reviewed
and interprets data. Disseminated materials and books both manually and electronically. Established
and maintained centralized repository of organizational goals. Collaborated with multiple
organizations to collect data. Conducted statistical analysis for performance management.
Constructed project plans. Conducted earned value assessments. Developed short and long-term
goals for organizational activities. Tracked project progress using Gantt Charts. Identifies critical
path of projects. Compiles reports for executive level management. Monitors and manage financial
activities. Automated processes for increased accuracy and efficiency. . Monitored high priority
activities to ensure timely completion. Created and maintains organizational charts, contact lists,
schedules, or other information needed to monitor and conduct projects. Conducted planning
sessions evaluating innovative ways and means of carrying out programs. Developed new
processes to resolving productivity problems or issues.
Federal Aviation Administration
Logistics Management Specialist
Managed the day to day logistics functions for several units simultaneously. Property management,
purchasing and contracting. Prepared financial reports analyze data and creates solutions to meet
operational and financial metrics. Performed duties of a COTR (Contracting Officer Technical
Representative). Served as a liaison between administrative and technical components of an
organization. Monitored contractor performance and assists in resolving contract issues. Participated in
source selections. Assists in operational and administrative needs of my organization. Prepared
statements of work (SOW). Used knowledge of budget to advise appropriate use of funds. Used in-depth
knowledge of overall division budget, accounting, and fund allocations, assures proposed expenditures
are within funding limitations and are aligned with district office Goals. Provided guidance to field
personnel on real estate, utilities, establishment/renewal of leases, and land acquisition. Reviewed need
for lease renewals and contract renewal, pest control, minor maintenance, refuse management, etc.
Defined contract requirements. Reviewed and provides guidance on contracts and non-technical
specifications. Utilized the FAR(Federal Acquisition Regulation) for procurement guidance. Streamlined
processes and Prompted field personnel for timely contract renewal. Performed all aspects of contract
administration, negotiation, and budget and problem resolution. Drove continuous improvement of
business processes. Office consultant for PRISM, an automated purchasing, procurement, and contract
management system. Assists field personnel with PRISM, makes corrections and generates procurement
request and purchase orders. Provides formal training to field personnel on PRISM, as required.
Represented District Office on FAA Logistics Center matters. Forwards depot supply support problems
and proposed solutions to management for action. Presented briefings on problem areas to
management. Monitored and manage financial activities. Developed new processes to resolving
productivity problems or issues.
Greatwide Logistics
Logistics Manager
Managed daily operations of the Transportation Operations Center. Resolved problems, monitored
quality, ensured KPI’s are met. Determined allocation of resources. Investigated service failures and
creates plan of action. Developed macros in Excel. Analyzed historic data. Managed, leads, and
develops logistic procedures and teams. Created daily reports for all operation centers for transportation
activity for the prior 24 hours; distributed via email. Completed and performed semi-annual reviews;
recommend pay increases. Managed international logistics. Trained and educated staff on latest
transportation policy and operations. Created processes for new accounts. Conducted briefings for
executive level management. Conducted root cause analysis for failures. Managed remote operations.
Created business strategies. Responsible for profit and loss. Worked with SAP and Manhattan.
Developed employees. Coordinated logistics operation with multiple companies. Negotiated carrier rates
for tendering. Determined best mode to utilize base on size, distance, and cost. Managed transportation
management group. Developed policy standards, processes, and procedures. Conducted statistical
analysis for forecasting. Developed and documented standard operating procedures. Created process
maps. Compile ad-hoc reports to substantiate responses to inquiries. Developed new processes to
resolving productivity problems or issues.
CEVA Logistics
Operations Supervisor
Managed pick/pack, quality control, shipping and transportation for a pharmaceutical distribution center.
Responsible for administrative activities, development, and monitoring of key performance indicators and
implemented continuous improvement initiatives the result was the ability to accomplish more tasks with
less personnel. Maintained operational readiness, data accuracy, training, organizational structure,
logistics systems and technologies, policy and handled other issues. Performed analytical duties and
planned resources to support the operation. Identified gaps in strategic, operational, and logistics
processes and procedures. Determined best allocation of equipment. Negotiated rates and tendered
loads to carriers, brokers, and freight forwarders. Tracked shipments. Worked with SAP, Manhattan,
PKMS and other WMS systems. Managed and arranged international shipments. Developed employees.
Coordinated logistics operation with multiple companies. Implemented a system of RF ID tags to track
inventory. Utilized cross docks and hubs for cost effective operations. Developed new processes to
resolving productivity problems or issues.
Ryder Integrated Logistics
Account Lead
Maintain day-to-day operations for multiple accounts. Responsible for training and developing teams.
Developed cost saving processes. Resolved escalated issues. Conducted carrier performance reports.
Liaisons between customers, management, and carriers. Assisted in developing and initiating cost
reduction programs. Developed macros in Excel. Routed shipments daily ensured the required delivery
date in met. Established relationship with drop carriers to maintain trailer pool. Acted as a liaison
between customers. Prepared detailed monthly reports. Managed and arranged international shipments.
Created and evaluated KPI’s. Developed employees. . Coordinated logistics operation with multiple
companies. Utilized hubs and cross docks to reduce expedited and LTL freight. Supply chain
optimization. Negotiated carrier rates for tendering. Determined best mode to ship base on size,
distance, and cost. Developed new processes to resolving productivity problems or issues.
Texas National Guard
Automated Logistics Specialist/ULLS-G Clerk
Created and maintained unit parameters, maintained PLL, tracked orders, prepared reports, tracked man
hours, licenses and qualifications of personnel. Prepared maintenance documents for equipment and
prepared documents for equipment transfers and new equipment.
United States Army
Automated Logistics Specialist
Sole storage and shipping personnel for the Sensitive Item’s Warehouse on Fort Hood, TX. I was in
charge of the proper storing and shipping of sensitive items per AR 710-2. I also operated the SARSS
(Standard Army Supply System). Deployed in 2003 to work at the Joint Theater Distribution Center in
Kuwait. Routed shipments to their appropriate units. I was transferred to Iraq where I supported the 1st,
2nd, 3rd, and 4th Brigade Combat Teams (BCT’s) of the 4th Infantry Division. Handled all classes of
supplies excluding Class VI. I ensured the daily shipment of supplies shipped for both air and ground
operations. Returned to Fort Hood in 2004 and was allocated the Map Depot on Fort Hood, TX where I
distributed maps to all units under III Corps command. In 2004, I was also deployed to Iraq to support the
JDCA Class 1 Yard in Balad, Iraq. Acted as a liaison between my battalion, the 129th LTF (Logistics Task
Force), and the Kellogg, Brown and Root personnel who provided the personnel for the Class 1 Yard.
Created and present detailed reports daily to the Support Operations Officer (SPO), the battalion
commander, and his staff.
Education:
Villanova University Villanova, PA United States
Technical or Occupational Certificate 05/2011
Major: Lean Six Sigma Sensei Certification
Keller University
Master's Degree( Still attending)
Major: Project Management
University Of DeVry Irving, TX United States
Bachelor's Degree 05/2009
Major: Operations Management
Relevant Coursework, Licenses and Certifications:
05/12 Appropriation Law
04/12 Fund Certification
02/11 Simplified Acquisition Procedures
03/11 Contracting Officer Representative Training
04/10 Crucial Conversations Management Course
06/09 Providing Exceptional Customer Service
06/08 SAMS-E, Army Maintenance System – Enhanced
06/06 Maintaining Interpersonal Relationships and Personnel Management
09/01 Army Automated Logistics Course
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