Customer Service Human Resources

ELAINE MAMARY

Home: 973-***-**** Cell: 201-***-****

Email: ********@*****.***

PROFILE: Office professional with extensive experience in diverse office

environments and benefits administration. Key skills include record

keeping, word processing, client relations, data entry, invoice processing,

training, and analytical and problem solving ability. Organized, detail

oriented individual with strong interpersonal and communications skills,

possessing a strong awareness of confidentiality.

EXPERIENCE:

2008- Present ASHLAND SPECIALTY INGREDIENTS, WAYNE, NJ (formerly

INTERNATIONAL SPECIALTY PRODUCTS)

HR Coordinator, Human Resources (2010-2013)

. Administrative support to Director of Benefits and

Corporate Benefits Department

. Verify accuracy, resolve discrepancies, and properly code

invoices for payment

. Record and process premium payments for benefits; COBRA,

Long Term Disability, Retiree Medical

. Provide result-oriented customer service to vendors and

employees, backup for other coordinator

. Develop and maintain payment spreadsheet for quarterly

tracking of contributions by retirees

. Support all aspects of annual open enrollment

. Research data and back-up information for annual pension

and 401(k) audits

. Manage group-term life insurance claims for retirees and

active employees

. Create and maintain benefit files

. Coordinate benefit mailings (COBRA, Long Term Disability

and Retiree Medical)

. Compile new hire benefit orientation materials and conduct

new hire orientation

. Administer COBRA ensuring appropriate recordkeeping and

adherence to federal requirements

. Responsible for special projects as needed

INTERNATIONAL SPECIALTY PRODUCTS, WAYNE, NJ

ISP In-House Temporary Employee, Human Resources (2008-2010)

. Supported Director of Benefits, Benefits Specialist and

Benefits Administrator with activities described above

. Handled administrative overflow for recruitment and

generalist activities

. Assisted with temporary and part-time sourcing and on-

boarding processes

. Responsible for weekly payroll related reports using

Reportwriter and Excel

. Coordinated vendor site visits (book fair, Costco, BJs,

etc.)

. Managed relocation activities for domestic and

international employees

2002-2008 KINNELON PUBLIC SCHOOLS, KINNELON, NJ

Basic Skills Instructor - third through fifth grade

1991-2002 CHILDCARE AND COMMUNITY VOLUNTEER ACTIVITIES

1983-1991 AT&T INFORMATION SYSTEMS, PARSIPPANY, NJ

Account Support Representative, Marketing Department

. Effectively worked and communicated with internal sales

representatives and customers to facilitate resolution of

conflict issues, returns, collections, credit or other

sales-related issues within company policy and practice

. Summarized receivables for sales by maintaining invoice

accounts, coordinating monthly transfer to accounts

receivable account, verified totals, prepared reports

EDUCATION and CERTIFICATIONS:

BS, Business Administration, Concentration Marketing, College of

St. Elizabeth, Morristown, NJ

New Jersey State Teacher Certification, Elementary Education K-

8, College of St. Elizabeth, Morristown, NJ

SKILLS: Microsoft Office, Excel, Word, Power-Point, Access,

Outlook, ASPEN 360 (invoice processing system), ADP

Enterprise HRV5 (HRIS product), Travis benefit software

REFERENCES AVAILABLE UPON REQUEST

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