Customer Service Manager

Kenya D. Brown

**** ********** **.

Richmond, VA 23234

Email: *************@*****.***

Cell: 804-***-****

EDUCATION

Bachelor of Science in Mass Communications 2006

Virginia Commonwealth University, Richmond, VA

PROFESSIONAL EXPERIENCE

Wells Fargo- Richmond, VA 2012

Online Customer Service Representative - 07/12-Present

Satisfy all of Wells Fargo's customers' needs and helping them succeed

financially, while also meeting aggressive sales goals. Provide excellent

customer service.

.Assess every customer's need. Proactively engage each Wells Fargo

customer. Maintains up-to-date knowledge of all Wells Fargo products and

services

.Assist customers with payments to credit cards and loans, answer any

questions they may have concerning accounts, always looking to provide the

customer with information about products that meet their needs

.Filing necessary claims and or disputes concerning fraud, incorrect

payments or payments not being made in a timely manner

Escape Massage- Richmond, VA 2011- 2012

Sales Associate/Front Desk - 02/11-7/12

Providing excellent service to members/ guests by answering phone calls,

setting appointments, greeting members/ guests upon arrival and selling

memberships.

.Assists in administrative tasks including filing, member folder

maintenance, and data entry of client records and surveys

.Liaison between all impacted departments to ensure proper communications

and reporting practices

.Organize the details of special events

.Staff Training

.Responsible for receiving payments from guest and being able to provide

them with accurate information in regards to Insurance and cost

Levi's Strauss & Company - Richmond, VA 2007- 2011

Sales Manager -10/07-02/11

To deliver friendly, efficient customer service and to create a warm and

welcoming atmosphere for all of our customers. To ensure the smooth running

of the store in the manager's absence, with the key aim of retaining and

attracting new customers.

.Taking time with each customer to ensure they find the perfect Levi fit,

also assist in building a complete outfit for them

.Keep up to date with current promotions and new products

.Identify and take an active role in the recruitment of new staff members .

.assist store Manager in hiring process, employee orientation, development,

and training logistics and record keeping

.Train/coach new employees as well as existing team members

SKILLS

Sales, Customer Relationship Management, Intermediate skill level in

Microsoft (Office,Word,Excel,Outlook), familiar with Photoshop, Indesign,

Illustrator and Adobe Premiere Pro, proficient knowledge of salon/spa

software Millennium.

Contact this candidate