Customer Service Sales

Scott Crimmin

*** ******* ******, *********, ** *4092

207-***-**** ********@*****.***

Profile

> Highly motivated individual with a history of progression in

assignments of increasing responsibility.

> Knowledgeable in inventory control, procurement, contract negotiation

and merchandise tracking.

> Adept in all aspects of business development, operations, plant/fleet

maintenance, OSHA and employee/vendor relations.

> Achieved safety awards five of seven years.

> Skilled in financial control, budgeting and strategic planning.

> Received operations bonus achievement award eight of eleven years.

> Awarded top sales location of the year.

> Effectively oversaw technicians, employee training, staff leadership,

branch management and performance reviews.

> Multitasked and prioritized by managing several ongoing projects and

crews.

> Supervised and assisted with installations of Residential & Commercial

projects making sure to adhere to ADA and UCC regulations.

Professional Experience

Branch Manager, Pratt Abbott Uniform & Linen, Westbrook, ME 2013 -

Present

. Supervising three routes with over $40,000 week in uniform and linen

rental business.

. Responsible to make quarterly visits on our Top 50 customers.

. Renewals of existing business and sales of new business.

. Team retention and sales quotas.

. Oversaw customer service reporting.

Partner, Great Bay Glassworks, Somersworth, NH 2012 - 2013

. Estimated, proposed, and sold various commercial projects based off

detailed blue print take-offs.

. Ensured jobsites were in compliance with worksite and OSHA requirements.

. Oversaw procurement/delivery coordination, schedule installations and

direct activities on job sites.

. Manage Accounts Receivable, Accounts Payable and employee payroll.

. Sold and serviced more than $300,000 in commercial storefronts for

clients including Sports Authority, Boston University, J Crew, Lush

Cosmetics, Wet Seal and Birches Charter School.

Market Manager, Portland Glass, Portland, ME (2004 - 2012) 2004 - 2012

. Blue print take-offs and working with CAD design programs on a regular

basis.

. Managed and supervised four locations with a combined crew of 12 - 15

technicians.

. Received certification in lead safety RRP.

. Directed efforts to increase name recognition using startup budget.

. Successfully achieved market area goals on a consistent basis.

. Helped implement new software program MainStreet at retail locations.

. Analyzed and updated internal computer hardware, internet, and phone

capabilities.

Scott Crimmin

Page Two

UniFirst Corporation, various locations 1986 -2004

Acquisition Team Member, (2003 - 2004)

. Team member helping to converting $90MM corporate acquisition.

. Worked as part of a successful conversion team that maximized potential

opportunities while controlling costs.

. Responsible for implementing company processes/procedures and training

management and staff.

General Manager, Albany, NY (2002-2003)

. Supervised this $13M, three-shift operation of more than 125 staff

including quotas, manufacturing, sales and customer service.

. Negotiated with vendors concerning procurement of services/supplies and

managed inventory and merchandise.

. Dramatically reduced workers compensation claims and merchandise costs to

102% of budget.

. Enforced company safety regulations.

. 'Work Place Safety Award' with no lost time.

Branch Manager, Manheim, PA (1997-2002)

. Drafted budgets and insured performance of this corporate location

encompassing Administrative, Sales and Service Departments.

. Established/implemented departmental goals in accordance with annual

budgets, ensured control merchandise and negotiated contracts with

vendors and customers.

. Initiated employee safety and recognition programs, leading to status as

5th in entire company for accounts receivable, 10th in company for

service and 3rd in whole company and 1st in region for sales.

. Drove finishing in top 10 of 50 branches in slashing of workers

compensation expenses.

. 'Top Sales Location/Top Sales' for two quarters in 2002.

Service Manager, Portland, ME (1992-1997)

. Ensured staff performance, training/professional development as well as

customer service.

. Drafted annual budgets, including monthly/quarterly benchmarks and

oversaw fleet maintenance for service vehicles.

. Oversaw two Managers, three Supervisors, 14 Route Men, Fleet Mechanic,

Customer Service Representative and Accounts Receivable Processor.

. Achieved second-place finish during national direct sales contest.

Route Manager, West Palm Beach, FL (1989-1991)

. Oversaw Service Department operations and developed sales team.

. Moved operation to larger Del Ray Beach facility as business outgrew West

Palm Beach location.

Route Supervisor, Route Salesman, Route Manager, Portland, ME (1986-1989)

. Oversaw five routes prior to taking over location's largest circuit.

. Moved from this position to next route and raised its level from 13th to

third place out of 14.

. Operated "house route."

. 'Route Salesman of the Month' on two occasions.

Corporate Accountant, Unum Provident, Portland, ME 1982 - 1986

. Employed for entry-level position in Maintenance Department, then

promoted to Clerk in Medical Benefits and finally to Corporate

Accounting.

Scott Crimmin

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Education

Bachelors - Business Management, University of Phoenix, 2013

Associate - Business Administration, University of Phoenix, 2006

Certified for lead safety for Renovation, Repair, and Painting 2010

Introduction to Sales Management, 2001

Basic Sales Systems, 2001

UniFirst Management Institute, 2000

Managing for Success, 1998

Quality Process, 1996

Train the Trainer, 1994

Dale Carnegie, 1987

Accounting studies, Westbrook College, 1986

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