Customer Service Maintenance

A ngel Marks

**** ********* **. ******, ** ****7

Cell:817-***-****

E-mail: ******@*****.***

Creekview H igh School

Carrollton, TX, 2005-2008

Brookhaven College

Farmers Branch, TX, 2010

Experience

StateFarm Technical Support

10/11/2012-10/28/2013

• Provide client support and technical issue resolution via E-Mail, phone and other

electronic medium.

• Configuration of client’s equipment to connect to the In ternet via modem/DSL

Router (Dialup/DSL customers only).

• Configure software to connect to In ternet application servers.

• Provide t raining to clients in the use of system and applications as related to

Internet.

• Obtain general understanding of OS and application operations related to company

offered services.

• Identify and correct or advise, on operational issues in client computer systems.

• Perform creation of new accounts using company provide software tools.

Arbonne I n ternational

03/05/2012-09/01/2012

• Answers customer/client requests or inquiries concerning services, products,

billing, equipment, claims, and reports problem areas.

• May be required to work in one or multiple queues/skill sets over various

customer contact channels.

• Continually maintain working knowledge of all company products, services and

promotions.

• Make recommendations according to customer’s needs on features,

accessories and upgrades.

Walmart

09/2010-02/26/2012

• Provide customer service

• Maneuver automated cash register system

• Versatile positions: Janitorial, Maintenance, Stocking

Brookhaven College/Financial Aid Office

01/2010-08/2010

• Coordinate office work f low and communications

• Assist in counseling prospective students and currently enrolled students and

their parents concerning the financial aid process while ensuring compliance

with federal and state regulations.

• Input important documentation into data system for processing (social security

card, mar r iage licenses, identification, immigration cards, tax returns)

Taste of New Orleans Catering Co.

05/2007-2009

• Provide administrative/secretarial support such as answering telephones, assisting

clients.

• Operate personal computer to compose and edit correspondence and

memorandum from dictation, verbal direction.

• Sort, review, screen and distribute incoming and outgoing mail; prepare, compose

and ensure t imely responses to a variety of routine writ ten inquiries.

• Printing, maintenance, and other services.

Cashier, Taco Bell

09/2007-2010

• Provide customer service

• M aneuver automated cash register system

• Versatile positions: Janitorial, Food, Maintenance, Stocking

Skills and P roficiencies

Proficient with Microsoft Office software (Word, Excel, Power Point, and

Access, Outlook, Exchange) Lotus Notes Planning and Scheduling, Writ ten

Communication, Customer Service,

Telephone Reception

Contact this candidate