Human Resources Customer Service
Resume:
Eric Steinwascher 586-***-**** -
Cell
- Home
Sterling Heights, MI 48313
*************@*****.***
Objective To capitalize on proven Human Resources and Operations
Management experience in a decision-making role... where a
resourceful problem solver with the capacity to translate
organizational needs into results-producing action can impact
operating performance.
Qualifications Summary
. Decisive, results-driven professional with broad operations and human
resources management experience, including policy development,
compensation/benefits administration, marketing staff
development...qualified payroll administrator, familiar with ADP,
Paycor and in-house systems.
. Skilled organizer and administrator who welcomes challenges and
problem solving... devised and initiated actions enhancing
productivity, cost control, customer satisfaction, staff
performance...knowledgeable in many areas of human resources that help
the productivity and growth of a business.
. Enthusiastic, confident communicator with excellent listening and
observation... works well with all interests and authority levels,
stimulating understanding, cooperation and action.
. Bilingual in Spanish...read and write.
. Self-motivated, adaptable team player and leader... personal
attributes include a willingness to assume responsibility,
determination and a high degree of professional integrity and
competence.
. Proven professional with the ability to effectively resolve problems
or issues by using judgment that is consistent with standard business
practices, policies, procedures, regulations or government law.
. Skilled in researching, analyzing and developing/applying best
practices in multiple human resources related disciplines...excellent
interpersonal skills...excellent communication skills, both orally and
written...strong organizational skills and attention to detail.
. Proficient with Microsoft Word, Microsoft Excel, Outlook, PowerPoint,
Foundation Construction Software and competent with HRIS processes and
systems.
Career Highlights
NATIONWIDE CONSTRUCTION GROUP 2012 - Present
Chesterfield, MI
Human Resources Director/Payroll Administrator
The Human Resources Director responsibilities were to manage the day-
to-day operations of the H.R. department including but not limited to
managing the administration of Human Resources policies, procedures
and programs. To carry out responsibilities in the following
functional areas: employment and compensation, employee benefits and
employee relations with effective conflict resolution, Provide
guidance and support to Project Managers and employees regarding
company policies, procedures and guidelines. Prepare any necessary
H.R. reports and manage all Workers Compensation claims. As the
Payroll Administrator, the duties were to analyze, input and process
weekly and interim payrolls. Be responsible for garnishment
administration, voluntary deductions, any and all required legal
notifications and the processing of unemployment claims and employment
verifications. Perform accounting tasks such as accounts payable,
reports generation, monthly analysis and auditing.
EDIBLES REX, Detroit, MI 2011 - 2012
Human Resources Manager
Responsibilities include full cycle recruiting; including job
description development, candidate screening, interviews, offer letter
development, pre-employment screening, new associate on-
boarding/orientation. Administer, monitor and report on all employee
leaves including FMLA, personal leaves of absence, long-term
disability, workers' compensation, etc. Facilitate the administration
of payroll, paid time off, overtime, etc. in ADP. Promote employee
understanding of programs, policies, and objectives along with
developing positive employee morale. Implement organizational
development programs such as performance management, succession
planning, compensation, benefits, etc. Provide a team-work attitude
with accountability and ownership of all processes to successfully
exceed expectations.
NATIONAL CONEY ISLAND, Roseville, MI 1996 - 2011
Human Resources Manager 1998 - 2011
Charged with establishment of Human Resources Department of rapidly
growing restaurant chain. Formulated policies and procedures
consistent with corporate objectives. Devised, negotiated and
introduced employee benefits package, developed formal wage scale and
administer compensation and benefits programs. Resolve employee
problems, advise management on human resources issues, coordinate
recruiting efforts and ensure compliance with all state and federal
regulatory requirements. To respond to HR related questions from all
restaurants. Responsible for employee understanding of programs,
policies, and objectives along with developing positive employee
morale. Implement organizational development programs such as
performance management, succession planning, compensation, benefits,
etc. Responsible to continuously monitor all HR procedures and
standards to improve and refine their efficiencies. Developed the
establishment of training practices and morale building programs to
reduced employee turnover. Provide guidance to managers on policies
and procedures related to Human Resources.
Operations Manager 1996 - 1998
Exercised diverse management responsibilities ranging from store
planning and layout to staffing, training, customer relations and
operational management. Participated in hands on training of
management and staff, administered operating budgets, monitored and
analyzed operating costs, implemented, clarified and administered
policies. Devised and executed business building
advertising/promotional strategies. Oversaw daily restaurant
operations to assure timely, professional resolution of customer
complaints, often dealing with situations requiring diplomacy and
tact. Initiated action to maintain high levels of customer service
and satisfaction. Launched a catering division that caters to all
types of events.
Education MICHIGAN STATE UNIVERSITY
Bachelor of Science
Affiliations SHRM
President, Peruvian-American Club of Michigan
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