Quality Assurance Customer Service

JOEL VAZQUEZ JAIME

Mobile: 939-***-**** / ****************@*****.** m

PROFESSIONAL PROFILE

Seasoned professional with over fifteen years of experience in the medical device, sales, real estate, and

health industry. Expertise in the areas of supervision, discrepancies investigation, problem solving, talent

management, decision making, administration, and communications. Knowledge of FDA, 21 CFR,

OSHA, and other federal regulations. Knowledge of Microsoft Office (Outlook, Word, Excel and Power

Point). Bilingual (Spanish and English).

KEY ACCOMPLISHMENTS

• Accomplished the revision and system uploading of over 400 operating procedures in three

months.

• Reduced by 90% the use and management of local operating procedures hardcopies by uploading

all the Puerto Rico regulatory documents into the eDOCs electronic system. This project

contributed to reduce the departmental operating costs by 60%.

• Developed and shared best practices across the company.

• Reduced overtime on shifts (46 % reduction) maximizing the employee's productivity.

• Developed and implemented a procedure to enhance customer service and increase the quantity of

international orders.

• Developed and implemented operational improvements to assure product quality, improve

production times and reduce costs.

• Reduced problem backlog by 90 % in two months.

• Recipient of the Golden Key International Honor Society - Ford Motor Scholarship

EXPERIENCE

AMERICAN RED CROSS, BIOMEDICAL, San Juan, PR 2007 – 2013

QA Document Control Manager (2011 – 2013): Managed, directed, and controlled daily operations and

long-term planning activities of the department. Supervised two employees and worked with hiring,

training, and performance management to ensure a well-qualified team. Supported the Quality Assurance

Department assuming responsibility of the FDA notifications and retrieval activities required by Consent

Decree. Mentored, coached and trained the Core Team members to ensure correct management of suspect

products during the manufacturing process. Identified and established goals and objectives for the

Document Control Department staff showing accountability and building coalitions across the

organization.

Manufacturing Supervisor (2008 – 2011): Responsible for the daily operations of the Blood Bank

Manufacturing Department. Recruited, hired and trained new employees for the Technical Services and

Hospital Services Departments. Successfully monitored project budgets on a monthly basis. Responsible

for coordinating shipments of blood components of International Orders (Grenada Red Cross, Antigua

and Barbuda Red Cross, Virgin Islands and Cayman Islands). Analyzed, in detail, the Hospital

Satisfaction Surveys (FY2009 and FY2010) and implemented immediate actions that helped the Hospital

Services employees to improve their customer services skills.

JOEL VÁZQUEZ JAIME, Mobile: 939-***-**** / ****************@*****.** m p.2

EXPERIENCE, continued

QA Problem Investigator, Associate (2007 – 2008): Managed the Automated Problem Management

System (APMS) to ensure that all problems assigned were correctly identified, risks were accurately

assessed, appropriate immediate actions were taken, and conduct investigation, analysis and permanent

resolutions of problems. Provided the necessary expertise and guidance and interacted with Operations

and Quality Assurance staff to ensure that problem investigations were accurately identified, documented,

investigated, and the corrective actions and effectiveness checks were adequate to solve problems.

COLDWELL BANKER, Guaynabo, PR 2006 – 2008

Real Estate Broker: Sold real estate as per clients’ instructions. Visited said properties in order to pre-

evaluate them for clients. Reviewed properties to ensure all applicable regulations are in check. Provided

buyers with virtual and actual tours of the properties in question.

BAXTER HEALTHCARE, Maricao, PR 1998 – 2001

Receiving and Incoming Inspector Coordinator (QA Technician): Coordinated and prioritized raw

material inspection including staff scheduling and task distribution. Worked with Plant's projects such as

APQP (implementation of Statistical Process Control) FMEAS Control Plans and Bar Codes

identification. Investigated internal and external supplier's complaints upon resolution. Participated as an

internal auditor in processes involving the Manufacturing and Final Packing Departments.

EDUCATION

BS in Chemistry

InterAmerican University of Puerto Rico, San Juan, PR

Additional Training: Supervisor Essential Course; Certificate of Achievement on Problem Solving Basics

- Stat-A-Matrix Training; Certificate of Achievement on Selecting the Solution for a Problem (Includes

Simulation) -SkillPath Training; Certificate of Achievement on Investigating the Problem - SkillPath

Training; 10 Hours - Occupational Safety and Health Training Course (General Industry Safety and

Health); Bloodborne Pathogens (29 CFR 1910.30) and Hazard Communication Program (29 CFR

1910.12)

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