Customer Service Sales

Wendy Peebles

San Diego, CA *****

858-***-**** Email: **************@*****.***

Summary

Competent and resourceful individual offering over 12-years of

comprehensive order fulfillment and customer service experience with

emphasis on fostering sustainable customer relationships. Accomplished

in coordinating activity between various departments including

Planning & Logistics, Purchasing, and Accounting to obtain accurate,

timely responses to customer needs and expectations.

Attributes

. Excellent written communication and proofreading skills.

. Proactive and able to communicate strong sense of urgency.

. Ability to think critically, analytically, problem solve, and work in

a team environment.

. Exceptional interpersonal and collaborative skills.

. ERP systems utilized - SAP, DELTEK COSTPOINT, JD EDWARDS.

. Well-developed organizational skills, detail-orientation and follow-

through.

. Accurate 60-word/min typing.

. Skilled in MS Office applications.

. Debit and credit processing experience.

. Consistently meets deadlines.

. Recognized as a top-performer in providing expeditious and accurate

order fulfillment.

Employment/Functional Duties

Kontron America - Poway, CA

10/1999 - 01/2012

Sales Order Administrator

Performed accurate, efficient sales order entry, processing and

follow-through. Verified

quotations for correct pricing, terms, conditions and stock

availability to ensure accurate information was conveyed

to customers. Worked closely with sales, production control,

accounts receivable, and purchasing to resolve or expedite

any issues which may have resulted in delays in processing orders.

Assisted customers in resolving any credit term disputes or

discrepancies. Monitored order delivery status to ensure on-time

delivery and update customers on possible or unforeseen delays.

Familiar with relevant ISO procedures and US export control measures.

Provided daily departmental order entry statistics and other reports

as required to management.

References

Thomas Sparrvik - CEO, Kontron - Letter of recommendation is attached

Cyndi Bolseth - Purchasing Manager, IOS Technologies - 858-***-****

John Plunkett - Channel Sales Manager, Kontron - 760-***-****

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