Human Resources Customer Service

MP

Monique Perrilloux

*** ********** ***** *** *******, LA 70122

Phone: 504-***-**** E-Mail: *****************@*****.***

Human Resources Management

Senior level manager with more than 6 years experience in management and human resources including

conflict resolution, labor relations, and benefits administration. Exceptional ability to address and implement

strategic plans for talent acquisition and retention.

Areas of expertise:

• Employee Relations • Training & Development • Employee Relations

• Operations Management • Project Management • Policy Design & Administration

Professional Experience

Metro Disposal, New Orleans, LA [May 2001 – Present]

Human Resources Director

Hired as customer service team member, accepted Human Resources Director position within 5 years. As a

member of management team, was challenged to maintain a pool of potential qualified candidates for

corporation with up to 130 direct employees in addition to 75+ outsourced employees. Manage payroll

administration. Manage unemployment claims and hearings. Manages Workers’ Compensation claims.

Oversee department that accurately produces monthly billing for over 600 customer accounts.

• Extensive background in staff recruitment and retention

• Responsible for recruiting, hiring and orientating of all staff

• Management coaching

• Oversight of staff performance and evaluations

• Effective resolution of all employee issues and concerns

• Successfully implemented HR policies and programs, which ensure consistency throughout company and

provided supervisors with tools to enhance productivity

• Established progressive discipline policy

• 95% win rate in unemployment claims

• 90% employee retention

• Rewrote portions of old Employee Manual, including revising outdated policies and adding new policies to

ensure compliance and improve performance, safety and morale.

• Accurate weekly payroll for over 100 employees

Education

DILLARD UNIVERSITY, New Orleans, LA

BA in Business Management

Professional Affiliations

Society of Human Resource Management (SHRM)

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