Manager Customer Service
Resume:
Chaitali
Contact Number 510-***-****
Email: ********@*****.***
Objective: An HR professional seeking to provide top quality HR support. My assets include
excellent communication skills, computer proficiency (word, excel, intuit, outlook, workday).
An understanding of organization strategies to help meet corporate objectives.
Summary: Payroll processing, HR policies and procedures, Training new managers, Reporting,
Orientation new hires, Exit interviews, Employee benefits communication and education,
E- verifying.
HRIS Expertise
• Designed and maintain a procedural manual related to data entry and reporting, which
helped new employees in the team.
• Maintain HR intranet for HR department ensuring all data was accurate and up to date.
• Created various adhoc reports with accurate and up-to-date information
• Responsible for training employees to use intuit/workday.
• Oversee the process of creating and maintaining personal files within company guidelines
and in compliance with government agencies.
• Responsible for new hire paperwork.
• Partnering with payroll to ensure accuracy of data.
• Experience in processing payroll end to end (Syncomint Inc)
• Provide backup facilitation for new hire orientation
• Data entry of pertinent info in various HR information system
• Create all employee files(personal, benefit, 401K)
• Assist with intranet postings and employee communications
• First responder to employee inquiries including employment verification requests
• Responsible for file room maintenance including filing and document retention policies.
• Various other projects as assigned
RMS Inc, California Sept.2013 – Present
Human Resource Specialist
Responsible for timely and accurate processing/ data entry of all personnel
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transactions, including new hires, change to rates of pay for consultants, alteration to
transfer, status and termination on Workday.
Maintain employee records (both On-line and physical copies)
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Assisted HR manager coordinate with 401K, Medical Insurance documentation to
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ensure compliance with all the policies, procedures, laws and regulations
Acknowledging employee’s birthdays, anniversaries to ensure workers that they're
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appreciated.
Audited medical benefit invoices for accurate billing.
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Sending out welcome mails to new hires.
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Responsible for filing all employee documents.
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Assisted accounts payable by updating employee payroll excel to ensure accurate
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payouts
Coordinated and participated in employee orientations.
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Meeting up with new hires to get the paper work done and answering queries.
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Performed other administrative duties as directed by the manager
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Point of contact for all employee queries (both email and phone)
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Syncomint Inc, California Jan.2007 – Aug.2013
Admin/Vendor Services/Human Resources
Admin Jan.2007- Sept.2008
o Regular communication and interaction with internal customers, external customers
and co-workers to ensure that administrative tasks completed.
o Dealing with a diverse group of important external guests and visitors as well as
internal contacts at all levels of the organization
o Assist with various administrative duties
o Responsible for incoming and outgoing mails
o Performed adhoc duties as directed.
o First point of contact for all employee-related queries
o Updating HR database accurately and regularly
Manager Vendor Services Oct.2009 – Jan.2010
o Tracked accounts payable and receivable.
o Responsible for managing vendor relations
Carried out any other reasonable ad hoc duties as directed by manager.
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Liaison with vendors and employees.
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Responsible for vendor contract management
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Responsible for sending payment reminders to vendors.
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Ensured payments were accurately entered in QuickBooks
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Enhanced vendor relationship and ensured repeat service.
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Manager Human Resources Feb.2010-Aug.2013
o Responsible for collecting timesheets from all employees.
o Schedule appointments and coordinate meeting schedules
o End to end processing of company’s payroll on Intuit.
o Identified qualified consultants for projects to fulfill company’s IT staffing needs and
completed pre-employment processes reference checks and background/drug tests
required by the end client.
o Reported to Manager business operations
o Tracked accounts payable and receivable
o Served as the point of contact for employee’s queries and complains.
o Organized team lunch and other activities for employees
o Responsible for organizing meetings, making travel arrangements and hotel
reservations for guests
o Reached out to all employees through communication with employees at regular
intervals.
o Carried out any other reasonable ad hoc duties as directed by manager.
o Update new hires and terminations in payroll system.
o Handled back office operations, inter-office correspondence, confidential mails,
quotations, monthly billing, checks, etc.
o Maintain employee records and files in order for ease of reference (both On-line and
physical copies of the records)
o Manage the new hire process from offer letter through to joining instructions
o Responsible for E-verifying employees.
EDUCATION
Bachelors in Arts Karnataka University, India
Certified Customer Service Professional
Certified in Human Resource Management - (Villanova University)
Certified in Organizational Effectiveness - (Villanova University)
Certified in Strategic Organizational Leadership - (Villanova University)
Masters Certification in Human Resource Management - (Villanova University)
SKILLS
o Proficiency with MS Office, Outlook, Intuit, Workday.
o Able and willing to learn new technologies and tools
Ability to manage multitasks simultaneously and adapting when priorities change.
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Strong attention to detail
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Ability to maintain highest level of confidentiality
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Eager to take on new tasks and work as team.
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Quick Learner
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Strong organizational, interpersonal and time management skills
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Good written and oral communication skills
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Team player with customer service focus
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Willing to go an extra mile for better service
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Own initiative and can work independently as well as in a team
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Appreciate that projects need to be completed, methodical approach with an ability to
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work under pressure
o Records information accurately
References available on Request
Contact this candidate