Customer Service Manager
Resume:
Donkeisha Housely
*** ******* ***** ***** ***. **01
******.*******@*****.***
Key Skills:
Communication - Deals with internal and external customers at all levels via telephone
and email, to ensure successful communication via actively listening and probing
questions.
Problem solving - Resolves in-depth queries in a methodical manner independently and
with internal and external business partners to find appropriate resolutions, efficiencies
and high level of quality.
Team Player - Enjoys sharing knowledge and encouraging development of others to
achieve specific team goals.
Planning and organizing - Refined planning and organizational skills that balance work,
team support and ad-hoc responsibilities in a timely and professional manner.
Systems knowledge - Experience in preparing and analyzing reporting data for
management accurately and to timescales.
2013-Present Extend Health,Richardson, TX
Insurance Rep
• Monitored customers files by utilizing computer system to generate reports.
• Ensuring the correct procedures have been carried out and to identify any training
requirements.
• Helping retirees enroll into their medical,dentasl,vision and RX insurance.
2009-2013 Operational Manager for Sprint, Shreveport, LA
Teleperformance Operations Manager
• Supervised, coached and counseled staff of 120 employees. Conducted training on
sprint phones, technical support, and coordinated all orientation sessions for new
hires.
• Recruited and scheduled staff to ensure balanced coverage at the information
desks, on the floor to restock merchandise, compliance with Sprint contract by
staffing .
• Adapted and revised weekly schedules.
• Documented stolen items on a daily basis and forwarded reports to Loss
Preventions Manager.
• Worked pro-actively with the management team and maintained awareness of
upcoming events.
• Recorded employee attendance, personal and vacation time and reported all
leaves of absence to the benefits department on a monthly basis.
• Coordinated daily operations including daily morning staff meetings, addressed
and resolved customer complaints. Dealt with difficult customers with a calm and
fair approach, using both diplomacy and empathy when required
2007-2009 Sam Town Casino Bossier, LA
VIP Clerk
• Counted, prepared and reconciled daily bank deposits, maintained a balanced safe
and requested maintenance checks on cash registers, computers and other
equipment.
• Scanned confidential documents into electronic filing system and categorized
them for retrieval and review.
• Ensured great customer service for all guests.
2003-2007 Methodist Hospital Houston, TX
Hematology/Oncology Secretary and Med Surg Secretary.
• Supported management by restocking merchandise and maintaining excellent
customer service standards.
• Coordinated daily operations including daily morning staff meetings, addressed
and resolved Patients complaints. Dealt with difficult patients with a calm
and fair approach, using both diplomacy and empathy when required.
Education:
Shreveport Vo Tech-Administration Certificate
Systems Experience:
Preparation and analysis of reporting data
.
Contact this candidate