Customer Service High School

Amber Liebermann

**** ******** ***

Joliet, IL 60435

HOME: 815-***-****

MOBILE: 779-***-****

*******.**@*****.***

Career Summary

Experienced Logistics Technician looking for a challenging opportunity.

Excellent customer service skills. Good reputation for consistently

providing quality and timely work, and going above and beyond initial

requests of supervisors. Has demonstrated strong motivational skills

for peers and coworkers to achieve group/office goals, while maintaining

a professional and friendly relationship.

Qualifications

. TWIC card

. Procedure Writing and diagramming

. Medical Terminology

. Office Equipment/Phone

. Customer Service/Scheduling

. Billing experience using such programs as SAP and OSCAR

. Computer Experience (Mainly Microsoft programs)

. Physical Abilities (Lifting 50+ lbs, standing and walking for long

periods of time, kneeling, crouching, bending, etc.)

. Map and Diagram Reading

. Cash Handling/Sales

. Stocking

. Loading/Unloading

. Safety Trained ( DOT Hazardous Training, HAZWOPER, Security

Awareness, Waste Disposal, GMP Practices, Placarding, etc.)

. HAZMAT and NONHAZMAT chemicals

. Transportation experience

. Forklift certified

Work Experience

. Oiltanking -Logistics Technician

April 2010-Current

Processing inbound and outbound orders using SAP and OSCAR for

shipments to be loaded with various HAZMAT and

NONHAZMAT chemicals. Inspecting semi trailers to ensure that they are

clean, dry, and odor free, and are capable of passing vacuum

tests. Office setting as well as outdoor work. Handling customer

service calls.

*Accomplishments:

-Signed off on numerous training modules dealing with chemicals,

safety, and procedures

-Developed organizational system for pre-arriving shipments to

improve speed and accuracy

-Brainstormed many ideas for the development of the terminal that

will be very effective in improving safety and overall performance

of employees.

. Nicor Gas -Meter Reader

February 2008-August 2009

Walking many miles a day at many different locations and sometimes in

extreme weather conditions to read meter dials. In charge of a

company vehicle and various equipment. Also in charge of yearly erosion

testing.

*Accomplishments:

-First to pass Meter Pro test to excel to next training level for

meter reading department

-Successful completion and perfect attendance for 120 day

probationary period

-Fully prepared for every random safety check

. Target -Planogram Specialist

September 2007-January 2008

Team oriented position that was in charge of following diagrams and

written directions for the setup and breakdown of

merchandise and aisles.

*Accomplishments:

-Assisted with the complete new store set-up

-Completed all safety training and certification on various store

equipment including pallet jacks, reach truck,

ladders, etc.

-Quickly gained the knowledge of store systems and procedures, cash

registers, RF guns, etc.

Education

. American School; High School Diploma received 2005

. Joliet Junior College; 22 successful credit hours received 2005-2012

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