Customer Service Administrative Assistant
Resume:
ROSEMARIE P LERON
Windcrest, Texas 78239
***************@*****.***
CAREER OBJECTIVE: I seek position as an Administrative Assistant
SUMMARY OF QUALIFICATION
• Over 20 years of Customer Service experience
• Knowledge in Microsoft Office
• Skills in alphanumeric typing of 45 words per minute
• Organized, efficient and effective worker
• Managed family owned business for over 25 years
WORK EXPERIENCE
Department of Treasury * Seasonal Data Transcriber * February 2008 to Present
• Evaluate details and process different income tax returns
• Assist team leader, train and work with new hires to meet deadline
• Able to sit for prolonged period of time
• Effectively and efficiently enters data, learns all update changes
• Extends employment by volunteering as needed with FEMA to help assist
victims file for relief assistance by giving great customer service
LK Jordan & Associates * Tech II-Application Support * August 2010 to January 2011
• Retrieves documents, reviews and analyze information from State benefits
applications, accurately input data and enroll clients to qualifying benefits
• Call applicants for any clarification and to schedule appointment
• Attends meetings and adapts to constant procedure changes
Texas Workforce Commission * Customer Service Representative * September 2009 to
February 2010
• Take inbound calls from applicants of unemployment benefits claims
• Interview and gathers important information to determine the type of claim
• Advise applicants of necessary step to follow regarding their claim
Affiliated Computer Services * In-home Data Transcriber * September 2007 to November
2007
• Accurately input data from medical claim forms such as HCDA and UB92
• Pay attention to details, type 45 words per minute
• Meet and process required number of documents to meet company goal
Washington Mutual Bank * ECC Consumer Representative * June 2007 to August 2007
• Take inbound calls and make outbound calls in a professional manner
• Answers and find solutions to account holders inquiries regarding their home loan
account
• Send email to proper department to communicate information
Manila Hong Kong Store and Kitchen * Co-Owner * September 1984 to June 2006
• Manage and oversee daily operation of the business
• Supervise 10 employees
• Prepare employee payroll, bank deposit, account payables and receivables
• Meet with suppliers, solicitors and government agency enforcers
EDUCATION
• University of Nevada-Reno * Undergraduate*
• Truckee Meadows Community College * Undergraduate *
• Reno High School * Diploma *
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