Customer Service Assistant

LILIANA KNOX

Contact 619-***-****

Email: ***********@*****.***

OBJECTIVE

To obtain a position that will allow me to utilize my skills and abilities.

SUMMARY OF QUALIFICATIONS

• • •

Bilingual (Eng/SP) Customer Service MS Word/Excel

• • •

Multi-Phone Lines Multi-Task Keyboarding

• • •

Self-Starter Team Player Punctual

• • •

Internet Explorer Flexible/Responsible Honest/Trustworthy

WORK EXPERIENCE

Assistant Manager, The Spring Apartments, La Mesa, CA. Mar, 2013-Sep, 2013

• Answer phone, forward calls, providing information units

• Sent out emails, memos, fax, copies, make Word/Excel documents

• Order office supplies

• Collect rent

• Close out repair orders

• Internet search

Receptionist/Assistant, Century 21 Award, San Diego, CA. Nov, 2008-Mar, 2013

• Answer phone, screen and forward calls, providing information.

• Taking messages, scheduling appointments and maintain and update appointment calendars.

• Filing, faxing, emails, make fryers on publisher.

• Analyze data to determine answers to questions from customers or members of the public.

• Provide information about establishment such as location of departments or offices, employees within

the organization, or services provided.

• Maintained client files in an orderly fashion.

Admin Assistant, Maximus, San Diego, CA Dec, 2008-May,

2010

• Used Microsoft Excel and Word to input the data.

• Checking information on database regarding client’s hours on weekly basis, or on demand.

• Typing documents, sending emails and faxing as required.

• Work to and meet specified deadlines.

• Gathered all clients’ attendance records, filing all copies and making the information immediately

available to ECM’s when requested.

• Ensure office equipment was kept in good working order.

• Assisting with general administration s required by management.

Front Desk, Nony’s Total Beauty Salon, Chula Vista, CA. Apr, 2003-Oct, 2008

• Operate telephone switchboard to answer, screen and forward calls

Providing information, taking messages, scheduling appointments and maintain and update

appointment calendars.

• Receive payment and record receipts for services.

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them

to specific destinations.

• Hear and resolve complaints from customers and public.

• File and maintain records.

• Instilled professional etiquette by cleaning salon.

• Inventoried and updated stock for beauty supplies.

Cashier, Target Stores, Chula Vista, CA. Nov, 2002-Mar,

2003

• Operated cash registry routinely.

• Handled cash, processed credit card, debit card and check transactions.

• Ensured customers were happy with shopping experience.

• Kept area clean and presentable.

EDUCATION

Office Support, Grossmont College, El Cajon, CA., Aug, 2007-Nov,

2007

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