Customer Service Technician

Ronald Givens

Pharmacy Technician

Charlotte, NC

******.********@*****.*** - 704-***-****

Fiber Optics Technician

WORK EXPERIENCE

US Navy Corpsman

DoD Department of Defense - March 2008 to December 2013

Responsibilities

Provided health services, medical readiness training and support to 600 Marines and Sailors. Provide

sustained combat-ready Aviation Group support capable of rapid world-wide deployment in any hostile or

operational environment in support of real-world contingencies and other military operations. Train and deploy

an operationally read professional force while delivering effective, high-quality family-centered care to all

beneficiaries. Train and educate Navy Medicine's finest Family Medicine physicians.

Accomplishments

Being the sole Pharmacy Technician during deployment, I prepared 2 pharmacy authorized medical allowance

list blocks containing over 90 separate pharmaceutical items for 5 physicians. Ensured proper distribution and

successful treatment, I verified, filled, and dispensed $75K, worth of pharmaceuticals to over 450 Marines and

Sailors. Led urgent and emergent care for over 320 patients ensuring top quality healthcare.

Skills Used

Use knowledge to solve complex technical problems. Proactive leader/exemplary mentor, involved in

subordinates' personal development leading to professional growth and sustained commitment. I value

differences as strengths. Complied with physical standards. Energetic self-starter. Completes tasks or

qualifications early or on-time. Productive, motivated, and seeks extra responsibility. Understand goals and

employs good teamwork techniques. Performs well in stressful situations.

Pharmacy Technician

US Navy, BHC Everett - 2008 to 2013

Interacted effectively with other departments, management and clients, maintaining positive ongoing

relationships and good rapport.

• Trained and deployed an operationally ready professional force while delivering effective, high-quality, family-

centered care to all beneficiaries.

• Efficiently processed and dispensed 6,300 prescriptions monthly providing vital Pharmacy services to 23

tenant commands and 5,200 eligible beneficiaries assigned to the clinic.

• Streamlined monthly inventory procedures for 963 pharmaceutical line items valued at 157K.

• Excellent listening skills with the ability to defuse angry customers, thus maintaining high customer retention.

• Provided medical coverage's for over 20 mission essential Squadron training evolutions with zero injuries

or mishaps.

• Improved accountability and reduced the number of expired stock yielding 12K in credits returned to the

pharmacy OPTAR.

• Supervised an inventory of 84K worth of mediation and medical supplies, ensuring accountability and security

of all medications and consumable supplies.

• Keen attention to detail efforts resulted in my command receiving the highest readiness amongst the

companies at 95%.

SKILLS

Fiber Optics/Telecommunications, Management/Supervisory Skills, Customer Service, Execellent Microsoft

Works

ADDITIONAL INFORMATION

• Proficient in preparing, assembling, installing and testing fiber optics transmission systems at a given area or

project. These include setting up cables between computers, phones and faxes, as well as local area networks

to serve small area linked computers.

• Certified Fiber Optics Technician, certified Fiber Optics testing specialist, certified Fiber to the Home

Technician, certified Electronics Technician and FCC Commercial Radio Operation.

• Proven ability to work with arm-hand steadiness as the fiber are fine in nature, possesses good eye sight in

order to assemble cables, as well as mathematical skills used on working with detailed designs.

• Knowledgeable in the different tools and equipment for Fiber Optic Technicians.

• Proficient in problem solving, conducting research, analyzing and recommending the necessary steps for

change.

• Proven team builder with unique ability to inspire cooperation and progress.

• Dedicated to professional growth and training to help to stay current in my career field.

• Able to maintain composure and make solid decisions in high stress environments.

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