Customer Service Representative

Stephanie Mills

**** ******* ***

Lancaster, Tx *5134

Email:******************@*****.***

Cell: 469-***-****

Home: 972-***-****

Objective

I am always looking for new ways in improving my Public Relation Skills, I’ve provided Customer Service

to 300+ customers, in such industries as retail, fast food, call center, grocery stores and sales. What I

enjoyed most was getting to know my customers in which building a relationship and to know that they

were satisfied with my services.

Summary

I am striving to have the Best Public Relation Skills possible in which growing in every aspect of the

business hoping to my own business. My goal is to attend Phoenix College and gain a Bachelor’s Degree

in Business Management.

Education

Lancaster High School 200 E

Wintergreen Rd Lancaster Tx 75134

Graduated June 3rd 2011

Phone: 972-***-****

Work Experience

Capital One Auto Finance

6929 N Lakewood Ave Tulsa, Ok 74117

Position: Customer Care Representative

Dates: Dec 2012 Present

Reference: Monica 918-***-****

Job Duties: I work as a customer care representative. Taking inbound calls assisting customers with our

Online Banking System, resetting passwords, walking the customer through the enrollment process,

taking payments, etc. If the customer was unable to make a payment on their next due date, I would place

a hold on payments that was scheduled to be deducted from their bank account, provide extensions and if

they would like give change their due date. Also set "promise to pays" if they were experiencing hardship.

Send emails to our opts department if there were any mistakes on the account for example incorrect Date

of Birth, wrong social, incorrect spelling of the name. I would have the updated and corrected. I would

educate the customer about their loan with Capital, so there were no surprises. My goal was to provide

excellent customer service and to always provide options and I did just that.

MetLife (Tricare Care Dental Program)

12902 East 51st St Tulsa, Ok 74134

Position: Tricare Care Customer Service Representative

Dates: Feb 2012 Nov 2012

Reference: Michelle 918-***-****

Job Duties: I worked as a customer service Representative in the MetLife Tricare Dental Program. Taking

inbound calls answering customer questions they had about claims. The majority of the time questions

about claims were asked to why they were denied, and that’s when I would explain that there is missing

information that MetLife needed to reprocess & have it be reviewed by our consultants. As you know

Tricare is dealing with the military, all of customers were either the Sponsor (the person who is in the

military) or the Spouse. Sponsors would call in to enroll their wife and children into the program, I would

enroll them accept a down payment from their credit or debit cards. If they wanted I set up recurring

payments, also making payments on their accounts. I sent referrals if necessary to fix mistakes. I

promoted self-service if they wanted to go on our website. If they had questions about their bill answered

them, explaining when they missed payment. I updated information in the system, for example addresses,

phone numbers & email addresses etc.

TCIM (Sears Holding Corporation)

4115 South 100th East Avenue Tulsa, Ok 74146

Position: TSA Rep

Dates: July 2011 Jan 2012

Reference: Lashonda Tucker 918-***-****

Job Duties: Answered a high volume of calls also activated customer credit cards and resolve customer

issues. I greeted every call with a smile providing every caller with quality customer service, each Tele-

Communication Representative were provided a quota to reach each day in which I superseded every

aspect of my duties. As a representative we were awarded small monetary gifts for over exceeding our

quotas. I type 30 wpm with the daily use of a PC.

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