Customer Service Data Entry

Shade N. Johnson

**** ********** ***. ***.*, San Diego Cell: 323-***-**** **************@***.***

EDUCATION

California State University Los

Angeles

Bachelor of Science in Health and Human Services; Specialization: Public Health

June 2013

WORK EXPERIENCE

Pier 1 Imports

Pasadena, CA

Sales Associate June 2012-

present

• Provide proper customer service to customers, while being able to identify and satisfy the customer’s needs

• Assist with transporting items over 50 lbs.

• Processes transactions on Point of Sales (POS) system

• Replenishing merchandise and update inventory in data base

• Create and place orders on merchandise

• Respond to and resolve customer inquiries, complaints and issues.

Children’s Hospital Los Angeles Los

Angeles, CA

Research Intern April 2013-

Nov. 2013

• Assist in enrolling participants into the clinical study

• Looking into depressive symptoms in children with type 1 diabetes

• Report and enter the results into a confidential study website

• Review medical charts and paperwork in order to collect clinic information

Homeless Outreach Program/ Integrated Care System Los

Angeles, CA Intern

Dec. 2011- April 2012

• Assisted Senior Manager with paperwork for Women and Children Program with scanning, copying, answering

phones, setting up meetings.

• Set up appointments with future clients

• Shadowed and conducted informational financial guidance classes and parenting classes for clients

Cal State University of, Los Angeles Los Angeles,

CA

Front Desk Assistant Aug. 2009-

Aug.2013

• Performed clerical duties such as answer /transfer calls data entry, coping, scanning and giving out vital

information to customers about services and parking

• Assisted the Director of Parking and Transportation Services of Police University, Parking Accountant, and Parking

and Transportation Administration Coordinator with clerical work such as filing, data entry, and copying/scanning,

and transporting files.

• Transport employees in shuttles and giving out vital information to customers about services and parking.

ABILITIES AND SKILLS

• Able to utilize point of sale, computer and print/job production equipment

• To communicate effectively with customers, vendors, and other team members

• Perform work activities requiring cooperation and instruction

• Able to work with minimal supervision

• Able to work in group settings as well as carry out leadership roles when needed

• Maintain adequate records of the work performed and of the use of supplies and materials for reporting purposes

• Proficient in documentation, scheduling appointments, record keeping, research data entry

• Great communication and interpersonal skills

• Able to multi-task and complete assignments in a timely fashion

CERTIFICATES

• Certification in Good Clinical Practice (GCP) approved by the IRB

COMPUTER SKILLS : Microsoft office, Outlook, Access, Live Scan and Returnity

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