mortgage processor / closer

-*Karon Moore

*** ***** *** ******, ***** *****

**********@***.***

214-***-****

Professional Summary

Enthusiastic Mortgage Loan Processor and Closer with 20 years of experience in the field of banking and

general finance. Strong focus on achieving customer satisfaction and customer loyalty. Address business

needs, well organized, efficient, and a quick learner with a strong sense of responsibility as a team worker.

Skills

Customer-oriented with strong interpersonal skills

Ÿ

Knowledge of loan documents

Ÿ

Proficient in Microsoft outlook

Ÿ

Work History

Mortgage Loan Closer 07/2012 to 10/2013 - Black Mann and Graham LLP - Flower Mound, TX

Ÿ Maintained high level customer service resulting in meeting all service level expectations, scheduling

requirements, and coordination of all efforts through direct contact with borrowers, loan officers,

processors, title agencies, attorney’s and underwriters.

Ÿ Ability to succeed in fast paced work environment that requires organized handling of a large number of

emails and phone calls daily.

Ÿ Review of the final HUD-1 Settlement Statement for compliance and approval to meet all regulatory and

lender requirements prior to release of closing package.

Ÿ Monthly average portfolio of 60 + loans closed each month, exceeding company expectations.

Mortgage Loan Closer 08/2011 to 06/2012 - Atlas REO- Irving, TX

Ÿ Adhered to all federal and state compliance guidelines relative to retail mortgage lending.

Ÿ Ensured all title and underwriting issues were resolved prior to closing.

Loan Processor 10/1993 to 06/2011 - Citi Mortgage - Irving, TX

Ÿ Reviewed files, records and obtained necessary documents required for underwriting conditions and title

clearing, coordinating with both internal and external clients.

Ÿ Provided an elevated customer experience to generate a loyal clientele.

Ÿ Recipient of multiple positive reviews, dedication to excellent customer service.

Ÿ Handled Repossession and Collection in auto finance department of Transouth Financial

Ÿ Worked in Associates Finance Branch, generated new customer client base for Home Equity expansion

program through solicitation in local retail establishments with home owners.

Ÿ Closed Equity Loans, notarizing borrowers signatures with full explanation and understanding of

mortgage documents.

Education

High School Diploma; administration and office 1980 Robert E. Lee - Midland, TX

Fair Lending Training Certificate 11/2012

Appraisal, Title, and Survey knowledge

Contact this candidate