Customer Service Quality Control

Kai Jordan

619-***-**** ***********@*****.***

• Self Directed Administrator

• Highly Organized

• Computer Proficiency

• Collaborative Team Player

• Comprehensive Research

• Transportation and Warehousing knowledge

• Process and Procedure Compliance

• Records Management

Results driven Administrative Professional with a passion for attention to detail. Ability to provide administrative

support for complex and time sensitive projects as well as routine duties. Excellent interpersonal skills furthered

by transportation and warehousing background and activities that facilitate effective collaborative efforts and team

environments. Able to use discretion and sound judgment in every task, respecting highly confidential materials

and projects.

PROFESSIONAL EXPERIENCE

SADIE ROSE BAKING CO. SAN DIEGO, CA • 11//2012 – PRESENT

Production Supervisor

Responsible for a wide range of duties including production planning, supervision of employees, product transit,

records management, correspondence and technical support.

• Accurately prepare all production and waste reports. Maintain cleaning schedules and safety checklists.

• With a high level of customer service, address customer concerns, maintaining professionalism and

handling disputes when necessary. Offer open and supportive communication to staff and administration

assisting wherever needed.

• Act as liaison between staff and administration ensuring proper communication is delivered.

• Manage capital purchases, direct vendor relations and create and maintain equipment tracking records.

• Complete all duties including special projects with high level of proficiency and according to time frames

set forth.

• Assist administration in the execution of all special events including trade shows, food shows and wine

tastings.

KNB PRINTING SOLUTIONS SAN DIEGO, CA • 12/2009 – 10/2012

Executive Assistant

Assisted owner and managers in embroidery and printing operations. Oversaw and performed administrative

duties including cash handling, all account reconciliations, business correspondence, banking, payroll and human

resources functions. Effectively handled all sales and marketing efforts, training staff on quality customer services

practices and client relations.

• Offered open and supportive communications to team, providing leadership, guidance and support aimed

at improving employee morale, customer experience and a safe and harmonious work environment.

• Undertook all secretarial and administrative duties as required.

• Assisted Financial Officer whenever needed, creating and updating spreadsheets, databases and reports.

Printed and delivered reports to management team.

• Maintained calendar of events,

• Performed procurement analysis to ensure vendor negotiations and pricing was fair and equitable.

Maintained positive relationships with multiple vendors and oversaw all purchasing and inventory.

• Assisted with all Human Resource functions including recruiting, hiring, training and staff development.

Calculated payroll accurately and timely, delivering reports to accountant.

• Managed all member and employee paperwork and documentation, creating organized work flow and

filing systems that ensured seamless operations and retrieval.

• Assisted in the implementation effective marketing and public relations strategies that accurately

conveyed business culture and services.

UNITED PARCEL SERVICE (UPS) SAN DIEGO, CA • 6/2006 - 12/2009

Client Services Coordinator

Offered excellence in customer service to franchisees of The UPS Store. Performed billing functions and created

client invoices, maintained franchisee database electronically and oversaw printing and distribution of marketing

materials.

• Maintained positive rapport with franchisees aimed at offering a positive experience that promotes

franchisee retention and referrals.

• Maintained strict confidentiality and discretion when handling personal information.

• Provided technical support to franchisees and addressed any issues or concerns.

• Trained franchisees on new client software and international shipping

KAMINO INTERNATIONAL TRANSPORT SEATTLE, WA • 1/2005 - 2/2006

Managed and tracked shipments and provided customers with advice and shipment alternatives. Provided in

depth knowledge of managing appropriate documentation and billing issues.

• Logistics Coordinator

• Act as main point of customer contact

• Manage liaison with suppliers and origin station

• Provide shipment information to customers

• Liaison with different departments within the company to facilitate shipments

• Assist in tracking shipments and providing alternative information

• Provide transportation information and manage billing information

• Manage quality control by ensuring that all shipped orders are in working condition

EDUCATION

San Diego Miramar College San Diego, CA

Criminal Justice

Bachelors of Science degree in progress (2015)

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