Customer Service Assistant
Resume:
Cathy L. Crain
Sarasota, FL **243
******@*****.***
EDUCATION: Manatee Community College, Construction Management
Montgomery College, Business Administration
EMPLOYEMENT: Logistic Assistant
2011 – 2013 On-Site Sign Group, Lloydminster, AB
Coordinate and dispatch all facets of operations of a multi-
service sign design/build/install group. Manage hours, truck
maintenance and safety, coordinate and schedule 25+
employees, payroll, estimating and invoicing.
VOLUNTEER:
2010 – 2011 Volunteer
Lloydminster Bobcats, Lloydminster, AB
Superior customer service. Prepare and update operational
procedures. Supervised work staff for game day events.
Sales and Marketing. Fundraising coordination. Prepared
monthly budget reports. Coordinated monthly board
meetings. Created and improved relationships with vendors
and community businesses.
EMPLOYMENT:
2009 Director of Operations/Human Resources
Cutting Loose, University Park, FL
Responsible for creating long term budgets, goals, business
plans, square foot expansion and multi-location franchising
of a high end, high volume salon. Creating and implementing
training manuals, mass marketing, customer service and
community involvement.
2007 - 2008 Chef/Personal Assistant
Wade Investments, Naples, FL
Chef and Personal Assistant for private 90' yacht. Travel the
Eastern Seaboard from New England to Florida.
Coordinated travel for guests, organized entertainment,
menus, wines and champagne. Chief dog walker.
2005 - 2008 Purchasing Agent
John Cannon Homes, Sarasota, FL
Experienced at creating budgets, preparing vendor start up
packages, soliciting bids, negotiating prices, preparing
purchase orders. Working with the designers and architects,
coordinating contract addendums and change orders.
1999 - 2005 Executive Assistant to Principal
Venice High School, Venice, FL
Responsible for maintaining confidential staff and student
files, coordinating office activities and schedules.
Development of office procedures and site safety. Review
and summarize administrative reports and projects.
Coordinate conferences.
1997 - 1999 Chief Executive Officer - Demolition & Construction
Operations
Millennium Contractors, Inc., Germantown, MD
Responsible for all facets of the daily operations of a minority
contracting business. Worked with city, county, state and
federal agencies regarding contracts. Overseeing human
resources, marketing, contracts, accounting, bid operations,
estimating, bonding, scheduling sub-contractors and
supervising projects. Familiar with OSHA Construction
requirements.
1986 - 1997 Vice President - Operations
Advance Property Maintenance, Inc. - Gaithersburg, MD
Responsible for all facets of the daily/nightly operations of a
street sweeping business. Supervised the activities of 35+
employees, daily interact with clients, sub-contractors, city
and county officials for coordination of projects. Developed
fleet maintenance and training manuals to increase profit.
Sales and marketing of commercial parking lot sweeping,
property maintenance, landscape installation and snow
removal.
KNOWLEDGE, SKILLS AND ABILITY:
• Proven Leadership Skills
• Excellent written/oral communication
• Environmental experience
• Organizational skills with the ability to make quick
decision
• Word, Excel, Quick Books, Simply Accounting
• Ability to multitask and make deadlines
• Efficient and detail oriented
• Self-starter
Contact this candidate