Customer Service Manager

John F. Altieri

**** ******* ******, ********, **** 43015

Email: ****.********@*****.*** Mobile Telephone: 614-***-****

General Management Professional

Chief Operating Officer * Successful Entrepreneur * Project and Program

Management

A well-educated executive and successful entrepreneur in the highly

competitive medical equipment and pharmaceutical industries for more than

15 years. This requires a very broad skill set along with outstanding

sales & marketing, operations, finance and administrative skills to achieve

the desired results of promoting corporate growth and increasing profits.

HIGHLIGHTS OF QUALIFICATIONS

Revenue Generation * Startup & Turnaround Successes * Process Analysis *

Operations Excellence

Outstanding Negotiator * Proven Leadership Skills * Skilled Decision-Maker

* Relationship Builder

Regulatory Compliance * P&L Expertise * Customer Service Champion *

Synergistic Solutions

Calm, Authoritative Leader * Management Team Development * Mentor, Trainer

& Coach

Business Plan Development & Execution * Dynamic Problem-Solver * Agile

Collaborator

Effective, Creative Communications * Logistics & Scheduling * Strong

Financial Acumen

SELECTED PROFESSIONAL ACHIEVEMENTS

ESTABLISHED system of metrics to measure performance of company and staff;

also, helped facilitate a company culture that was both productive and

enjoyable.

INCREASED patient base and revenue each year in an environment of fierce

competition and decreased reimbursement.

GREW respiratory business from 1 to 1,600 patients. Annual gross revenues

up to $6 million.

ACHIEVED profitability in first six months of operation.

NAVIGATED company through an extensive regulatory and compliance

environment dealing with such issues as accreditation, operating system

changes, Medicare, Medicaid, private insurance and competitive bid issues.

EDUCATION

Master of Business Administration - Capital University, Columbus, Ohio

Bachelor of Arts; Political Science - John Carroll University, Cleveland,

Ohio

John F. Altieri Page 2 of 2

Email: ****.********@*****.*** Mobile Telephone: 614-***-****

PROFESSIONAL SYNOPSIS

Direct Medical Solutions, OH 2011 -

Present

Independent Representative

. Strategic consulting with physicians and practices to optimize

revenue.

. Facilitate distribution and sales of medical, pharmaceutical and

diagnostic products.

. Generate new business from existing and mine for new clients from

hospitals, physician practices, cancer centers and other vendors.

Signature Medical, Westerville, OH 2007 -

2010

Chief Operating Officer, Co-Owner

. Successfully oversaw all operations of this nationwide, mail order

diabetic supply company including management of A/P, A/R, marketing,

staffing and personnel, and inventory & logistics.

. Navigated company through a complex regulatory and compliance

environment dealing with such issues as accreditation, operating

system changes, Medicare, Medicaid, private insurance and competitive

bid issues.

. Instituted viable system of metrics to measure performance of each

associate and departments to ensure proper strategic and tactical

planning and measurements of goal attainment along with corrective

actions.

RMS Pharmacy, Columbus, OH 1999 - 2007

Owner/Principal

. Founder and operator of durable medical equipment supplier and

pharmacy specializing in diabetes supplies and respiratory

medications. Marketed to and solicited referrals from professionals

such as doctors, nurses, suppliers, home health agencies, hospitals,

respiratory therapists. Hands-on with all operations, marketing,

billing and shipping.

. Strong attention to customer satisfaction quickly grew patient base to

more than 600.

. Increased patient base and revenue each year in an environment of

fierce competition and decreased reimbursement.

. Achieved profitability in first six months of operation

. Ensured full compliance with all Medicare, Medicaid, AOB and HIPAA and

state board of pharmacy rules and regulations.

Express-Med, Inc., Columbus, OH 1996 - 1999

Manager

. Promoted to Product-line Manager piloting marketing, operations,

customer service, staffing of respiratory medication business efforts.

. Effectively managed P&L statements and took corrective actions to

ensure goal attainment.

. Managed, coached and trained a staff of 10-15 employees.

. Dramatically grew respiratory business from 1 to 1,600 patients and

annual gross revenues up to $6M.

. Promoted within company from Marketing Supervisor to Manager of

respiratory product line.

Prior knowledge and expertise gained as:

. Member, Orange Township Economic Advisory Board, 2011 - present

. Member, John Carroll University Columbus Chapter Board - present

. Advertising and Account Coordinator, Mars Advertising, 1995 -1996

. Marketing and Public Affairs Coordinator, Tomasi Marketing Group, 1995

. Political Campaign Manager for various Ohio candidates, 1990 - 1994

. Ohio Senate Aide, Ohio Senate, 1991 - 1992

. Founded Capital City Soccer League, 1992 - 1999

. Founded Columbus Sports, LLC, 2001 - Present

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