Director of Operations / Food & Beverage / Catering / GM

Tony Perez

Operations Director

General Manager - Assistant GM - Director of Food & Beverage -

Hospitality Executive

**********@*****.*** 1001 South

Bayshore Blvd. # 106

C: 727-***-**** Safety

Harbor, FL 34695

Dedicated, experienced, and engaging leader. Equally adept at directing

operational goals and standards, as well as developing sales and

marketing strategies. Ready to maximize diverse organizational,

communication, and leadership skills, to develop a strong, goal-oriented

team. Bilingual markets and travel are a plus.

General Manager

2013 - November 2013

Safety Harbor Resort and Spa

*Historic landmark property features 173 guest rooms and suites, 50,000

sq-ft. luxury spa, 3 pools, elegant dining restaurant, 30,000 sq.-ft.

catering, 3 lounges, 6 clay tennis courts, and many upscale waterfront

resort amenities.

*Lead property through many building renovations, and significant

upgrades to service and standards.

Director of In Room Dining and Luxury Hotel Operations

2010 -2013

Caesars Palace Hotel and Casino - Las Vegas, NV

*Oversee team responsible for approximately 1.5 million in monthly

revenues including scope of Room Service, VIP services, Amenities, Mini

Bars, and helped coordinate butler services for 200 suites and villas.

*Property-wide leader in both food & beverage and hotel operations

including Forbes 5-star initiatives, special events, and implementation

of many new standards, and revenue growth programs.

*Pre-opening Team for both new Octavious Hotel Tower and Nobu Hotel.

Director of Food & Beverage

2007-2009

Stations Casinos - Las Vegas, NV

Red Rock Resort and Casino; Boulder Station Hotel & Casino

*Provided leadership to over 30 managers and 1500 team members;

expertise in budgeting, training, leadership development, labor

management and outside marketing initiatives.

*Directed team managing over $3 million per month in F&B revenue,

Responsible for 8 restaurants, 15 bars, 6 concession areas, In-room

Dining, 60K ft. Catering, multiple pools, and nightclub operations.

*Improved results in "covers/FTE", "food loss per cover", and "labor per

cover" from middle-ranking upon arrival, to consistently top of the

company.

*Achieved highest team member satisfaction scores in company history,

for spring 2009 results.

Director of Banquet Operations

2007

Hard Rock Hotel and Casino, Las Vegas, NV

*Directed all staff and operations for a versatile and dynamic team that

ran catering, banquets, special events, trade shows, world-famous Hard

Rock Pool Rehab event, and concert venues.

*Managed all budgeting, forecasting, expenses, scheduling and training

for the department. Coordinated communication between catering sales,

culinary, beverage, bakery and stewarding.

Director of Operations

2002 -2006

The Signature Grand, Davie, FL

*Managed approximately 150 staff, and all details of operations

including Food & Beverage Service, Convention set-up, Housekeeping,

Laundry, Security and Purchasing for the largest private catering

facility in the Southeastern United States. Directed and implemented all

Human Resources procedures, training, and hiring.

* Met objective of controlling and lowering primary expense lines,

including variable labor, by exceeding goals at a rate of 90% of all

months on the job.

Starwood Hotels and Resorts

1995 -2002

National Group Sales Manager - Sheraton Cypress Creek Hotel, Ft.

Lauderdale, FL

* Excelled by achieving over 110% of sales goal every month on the job.

Catering & Convention Sales Manager - The Westin Diplomat Resort,

Hollywood, FL

*Hired pre-opening to coordinate all sales and convention business, as

well as food & beverage, at five-star luxury property. Achieved 125%

bonus level for sales in every quarter.

*Helped lead team to achieve exemplary A-rating guest satisfaction

scores, thereby placing property in top 5% for all Starwood-managed

resorts.

Catering Sales Manager; Convention Services Manager; Banquet Manager -

The Westin Hotel Gaslamp Quarter, San Diego, CA

*Attained over 105% of individual sales goal 90% of months as a Sales

Manager.

*Created and installed training manual for instruction of all banquet

staff.

Additional Sales Management

Sales Manager, United Electronics * International manufacturer electronics

parts & military equipment.

Account Manager, First Investors Corporation * Sales and service for large

Wall Street financial firm.

Event Manager, Glen Ivy Promotions * Lead team of on-site promotional

models at many public venues.

Additional Operations Management

Del Mar Race Track - Restaurant Manager / Maitre D'

*Managed exclusive restaurant and club at prestigious location.

Launched completely brand new food and beverage operation

from initiation of pre-opening, to high levels of success.

Hornblower Dining Yachts - Maitre D', First Officer, Beverage Supervisor

*Managed F&B operations "onboard", as well as The Abbey, a high-volume

banquet facility.

*Achieved Ship Captain Status upon successful completion of Coast Guard

Certification.

Education

Bachelor's Degree: The University of Florida, Sociology

with Business Administration 1986

Sales Training: Starwood Direct Certified Corporate Sales

Training, Levels I & II

Leadership Training: Relationship Breakthrough Development; Leadership

Development I

Certified: Food Safety Training Manager

Licensed: Series-6 Investment, Life & Health Insurance

Licensed: Coast Guard certified 100-ton Inland Marine

Captain

Licensed: Non-denominational Minister / Wedding Official

Special Skills

*Specialist in stadiums, concert venues, and all special event and festival

enterprises.

*Background and training in social services, counseling, youth development

and security

*Proficient at consistently leading staff to realize increasing revenue

goals.

*Adept at identifying target markets and building prospect lists for new

business.

*Experienced at identifying expense reduction opportunities and

implementing new strategies.

Personal

*Continuously looking to make the world a better place through:

Community Family Center, Habitat For Humanity, Special Olympics,

national and local cancer and diabetes foundations.

Active with exercise and fitness, biking, camping, hiking, skiing,

racquetball, tennis, and youth coaching.

Multilingual and multicultural:

*Speak, read and write Spanish fluently. Effective at avoiding and

resolving cultural and language conflicts with clients. Have handled

numerous Hispanic markets as an account manager.

*Experienced traveler in eighteen nations, and most of the United

States.

Contact this candidate