Customer Service Management
Resume:
O LUWATOMI “TOM I”
A DESANYA
**** *. ******* ****** *******, I L 60612
*********@*****.***
A nalytical MBA Graduate with Concentration in Project Management Seeks Entry-Level
P roject Manager Position
MOT IVATED ● S ELF-STARTER ● RESOURCE FU L ● LEAD ER
Summary of Qualifications
• Recent graduate with MBA in Project Management and MA in English coupled with
k nowledge of project management principles & processes.
• Excellent time management and organizational skills to manage multiple projects &
t asks simultaneously while maintaining emphasis on accuracy, quality, and service.
• Exceptional verbal presentation and wri t ten communication skills to convey complex
p roject management information to audiences from diverse backgrounds.
• H ighly detailed, analytical self-starter with strong skills in Microsoft Word, Excel,
and PowerPoint with ability to learn new technology skills quickly.
Education
Master of Business Administration in P roject Management J uly 2013
Keller Graduate School of Management at DeVry University
Bachelor of Arts and Masters of Art in English
Chicago State University
Technology
• Proficiency in M icrosoft Word, Excel, PowerPoint, and Project
Professional Experience
Supervisor, CVS Pharmacy, March 2013 – October 2013
• Supervised, t rained, and motivated team of 4 customer service cashiers along with
daily retail pharmacy operations including staff recruitment, employee scheduling,
accounts receivable, and vendor relations for $1.46 million retail pharmacy location.
Human Resource Assistant, Greenspring School, October 2010 – October 2011
• Re-organized human resources recordkeeping and filling system to improve office
efficiencies.
Substitute Teacher, Chicago Public School, March 2008 – September 2010
• Led 6 daily classes of up to 25 middle and high school students in courses including
E nglish, science, math, history, and art and presenting materials designed to address
each student’s learning style.
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