Customer Service Quality Assurance

Nataly Alvarez

***** *********** *****, ****#****

Houston, TX 77070

Phone: 305-***-****

Email: ****************@*****.***

Objective: Obtain a position where I can maximize my management, organizational and quality assurance skills. I will utilize my

experience to improve customer satisfaction and team performance.

Qualifications:

Over five years of administrative and secretarial assistant experience.

Abilities to lead successful new programs and teams.

Skilled in problem resolution and customer service.

Strengths in organization and detail, exceptional judgment and initiative.

2009-2012

Education: Bachelor’s in Health Services Administration

Florida International University Miami, Florida

2006-2008

A.A. Business Administration

Florida National College Miami, Florida

July, 2013-Present

Experience: Accounts Receivable Specialist

American Medical Depot Miramar, Florida

• Responsible for over 200 customer accounts.

• Made 50 collection calls daily.

• Posted credit card payments and checks.

• Reconciled customer transactions.

• Sent monthly statements.

• Generated and printed daily invoices.

• Reviewed sales analysis reports.

• Updated CRM notes.

Sept, 2004- July, 2013

Administrative Assistant

Saeg Engineering Group, LLC Miami, Florida

• Generated purchase orders and set up vendors account.

• Matched & posted A/P Invoices.

• Processed over 100 checks weekly.

• Reconciled credit cards transactions.

• Created sales commission reports.

• Processed RMA’s, credit memos and tracked airway bills.

• Posted cash receipts, assisted with collections and statements.

• Reconciled bank accounts, cash flow analysis, journals entries, financial reports & general ledgers.

Aug, 2003- Sept, 2004

Assistant Manager

Med-Care Medical Services Miami, Florida

Supervised & managed medical supply company.

Handled patient information, submitted new patients.

Verified insurance coverage (HMO, Medicaid, and Medicare).

Processed referral.

Answered phone calls.

MDS, Lola, SAP Business One 2007, Peachtree, Microsoft Office, Bilingual English/Spanish, Typing Skills 55 W.P.M.

Skills:

Available upon request.

Reference:

Contact this candidate