Sales Customer Service

Diane M. Carlton

Cell 516-***-****

**********@*****.***

Fall, 2013

Dear whom it may concern,

I found your recent job listing on the web. I have several years of experience in a variety of fields including

sales executive, customer service, and light website management.

In addition to my extensive office experience, I have strong communication, computer and administrative

skills. I am seeking a position where the utilization of my experience and skills will be mutually beneficial.

M y broad background makes me an excellent candidate for this position.

T hank you for your consideration. I look forward to hearing from you to arrange an interview.

Sincerely,

D iane Carlton

Diane M. Carlton

Cell 516-***-****

**********@*****.***

OBJECTIVE To obtain a position with a company offering career incentives and growth,

utilizing my B.A. in Psychology, strong interpersonal skills, and over 10 years of

business background in administrative, sales, and customer service.

SUMMARY OF QUALIFICATIONS

Effectively increased company sales

Excellent communicator with strong relationship building skills

Proven ability to maintain and expand a customer base through a service orientation

Negotiate with vendors for beneficial promotional rates and terms

Experienced with regional trade shows, retail sales, and inside sales

Computer proficient in MS Office Suite and management databases

Skilled in trouble-shooting and problem-solving to meet customer needs

Maintaining dynamic websites

BUSINESS BACKGROUND

2011-2013 THE GOLD STANDARD, Syosset, NY

Precious Metal Buyer/Website Maintenance

• Purchase precious metals, jewelry, diamonds, watches, and coins

• Completing daily administrative aspects of daily sales in accordance with state laws

• Building customer relationships for repeat and referral business

• Train new employees on the process and laws expected from a precious metal dealer

• Retail sales for gold, silver, and platinum bars, coins, pre-owned jewelry, and watches

• Maintenance of company website

• Maintenance of Companies presence on Amazon

2008-2011 MJC ASSOCIATES, Smithtown, NY

Managed and assisted in production for MJC Associates, a company that produces, markets, and distributes various

types of custom products nationwide.

Office Manager/ Production Assistant

• Responsible for product research, and managing projects.

• Supervised high volume order processing for key accounts, as well as all general office duties.

• Responsible for production, inspection, and QC control of plastic ID/promotion cards

2000-2008 KASSOY LLC, Plainview, NY

Promoted to a sales/promotions role for a company with a wide range of jewelers’ tools, gemological equipment

and supplies, bar coding and packaging to a global clientele.

Website Manager (1/08-11/08)

Sales Account Manager/Promotions Coordinator (1/01-11/08)

Administrative Assistant (5/00-1/01)

• Coordinate, expedite, and document high volume order processing from key clients

• Plan and coordinate regional and national trade shows to the industry

• Dual responsibilities in inside sales and retail sales at 47th Street store

• Key contact for product research for special and customized orders

• Participated in the responsibilities of purchasing product and supplies from vendors

• Gained in-depth technical product knowledge of numerous and wide-ranging products

• Provide product demonstrations and technical training to end users

• Maintenance of company website

EDUCATION SIENA COLLEGE, Loudonville, NY

Bachelor of Arts, Psychology (1999)

SKILLS Proficient in Microsoft Office, Management Databases

REFERENCES Excellent references available upon request

Contact this candidate