Customer Service Quality Control
Resume:
Kayla R. Felix
Charlotte, Nc 28213
*********@*****.***
EDUCATION
Continuing Health Education
Phlebotomy Certification(NC)
August 2013-September 2013
University of Phoenix
MBA w/ concentration in Health Management
April 2013-February 2015
Claflin University; Orangeburg, SC
Bachelor of Science in Biology
May 12, 2012
COURSE WORK
General Biology General Chemistry
Genetics Organic Chemistry
Botany Biochemistry
Molecular Biology
Microbiology
Cell Biology
Anatomy and Physiology
EXPERIENCE
Plato’s Closet August 2013-
Present
Provide customer service to all customers
Sort Merchandise and make decisions on rather to purchase or not
Check Customers in at Kiosk
Claflin University Biochemistry Lab May 2011- May 2012
• Studying and Reviewing different protocols on metabolomics and nuclear magnetic resonance
• Quality Control on materials and samples coming into the lab
• Responsible for putting serum and mucus samples into the Nuclear Magnetic Resonance Machine.
• Inputting entries into software, and recording data.
• Presenting research to faculty, staff, and students
Claflin University Chemistry Lab August 2010-May 2011
• Assists Laboratory Students with experiments.
• Maintain Laboratory area
• Mentor Laboratory students post laboratory experiment
OLD NAVY March 2007-May 2009
• Provide Customer Service to all Customers
• Handle money at cash wrap
• Restock shelves
ORGANIZATIONS/LEADERSHIP POSITIONS
Public Health Alliance, Treasurer 2009-2012
Friends of the Earth, Claflin University 2010-2012
The V Newspaper 2011-2012
LANGUAGES/SKILLS/Certifications
Creative Problem Solver
Exceptional Communication Skills
Quick Learner
MS Windows Proficient
Certified Phlebotomist(North Carolina)
VOLUNTEER EXPERIENCE
Boys and Girls Club of Orangeburg, SC (August 2009-August 2011)
Voting Polls(September-November 2010)
First Zion Missionary Baptist Church Youth Department
Hardeeville Elementary School(May 2009-July 2009)
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