Customer Service Manager

Edwin Alberto Lopez

**** ********* **** *** ***

Charlotte, NC 28216

Phone 704-***-****.

*************@*******.***

Objective

In search of a position of route driver where I can contribute my customer

service skills and knowledge of driving routes in a timely manner.

Summary

More than 9 years in driving experience and seafood production.

Bilingual -fluent English and Spanish.

Skills:

. Thorough knowledge of driving techniques and maintenance methods

. Excellent customer service skills

. Vast experience in driving heavy vehicles with excellent past work

history

. Tremendous knowledge of roads across the states

. Commercial Diver License holder.

. Excellent eye-hand coordination and healthy physique

. Excellent communication, writing skills and organizational skills.

. Great flexibility in terms of working hours

Previous Work Experience

Penske

Charlotte, NC

Dec 2010- Present

. Attending the duty hours on scheduled time

. Estimating the time and the shortest route from the specified

destination to the logistics

. Inspecting the vehicle in terms of fuel, spare parts and other

safety measures before the journey

. Followed all the safety measures strictly as per the instructions

by the company.

. Contacted the shipping supervisor to get the list of the goods

loaded in the container and checked accordingly

. Following strict deadlines for transportation

. Transported materials to various locations with a demonstrated

ability to navigate thick city traffic.

. Built positive customer relationships with primary contacts and

resolved service issues.

East Coast

Charlotte, NC

Operations Manager March 2006-

Dec 2010

. Responsible for loading and safely delivery of building materials

and freight.

. Reviewed transportation and shipping tags and verified accuracy of

inventory counts at all points of delivery.

. Daily maintenance of inspection reports and logbook.

. Monitored the vehicle status and prepared it for the journey.

. Followed all the traffic rules and regulations set by the states

officials.

Island Seafood Company. Charlotte, NC

Truck Driver January

2002- March 2006

. Manage numerous distribution routes and deliver to merchants and

restaurants.

. Handle billing issues and collect money from customers.

. Resolve complains and manage customer order and requests.

. Verify the unloading of shipments to avoid employee theft and

fraudulent claims of missing product.

. Train new drivers on delivery routes and distribution policies and

procedures.

. Perform daily truck inspection and maintenance of the vehicle.

. Assist with load and unloading of product at warehouse using a Pallet

Jack and forklift.

Education:

High School Diploma

Years Attended (1982-1987)

.

San Jose, Costa Rica

License: Commercial Driver License

Contact this candidate