Customer Service Assistant

Rene Washington

Veteran, Experienced Operations Assistant, Peer Support Advocate, Community Organizer

****.**********@*****.***

Summary

Experienced Operations Assistant in Insurance, Automotive, Financial Services industry. Poised, personable,

problem-solver, tracking customer issues, accounts, performing training, improving operating procedures.

Extensive experience in all aspects of office administration, planning, scheduling, billing, record keeping,

collaborating with vendors, suppliers, overseeing day-to-day operations. Focused on customer service, client

relations, creating, building relationships, brand loyalty. Served 15 + years in corporate environment at top

ranked insurance company, 2 years in accounting department of internationally recognized brand. Specializing

in customer satisfaction, gathering, analyzing, researching information. Highly effective communicator,

advanced writing skills, empathetic listener, giving, receiving feedback. Organized, detail oriented, expert in

meeting project deadlines, handling multiple work assignments, presentations, providing status updates.

Committed to consistently delivering quality results. Excels at prioritizing, delegates when necessary.

Instrumental as part of a team, performs optimally as gatekeeper, confident, self-directed, self-motivated.

Takes instruction, decisive, dependable, reliable. Seeking a role of

leadership, increased responsibility.

SKILLS: Analytical, Meticulous Attention to detail, Strong interpersonal skills, Microsoft Office, QuickBooks,

Excel Spreadsheets

Experience

CORPORATE OFFICE - TAX AND LICENSING at Family Dollar

June 2013 - October 2013 (5 months)

As Administrative Specialist II, provided store support and administrative services to more than 200 retail

discount stores. Processed revenue payments, secured business licenses, permits. Collaborated with vendors,

suppliers, government offices. Knowledgeable in interpreting city, county and state laws, ordinances, codes,

and policies relative to obtaining applicable business licensing.

COMPANION CARE (Non-Medical) at Volunteer

March 2012 - June 2013 (1 year 4 months)

Provided social companionship, interaction with residents at assisted living home as part of activities

program. Sang songs, conversed, visited with residents. Set up, arranged activities, conducted Bible study,

reading, answered inquiries, held discussions, giving, receiving feedback. Assisted, escorted residents to

meal times.

Car Title Administrator at Enterprise Rent-A-Car

March 2010 - March 2012 (2 years 1 month)

Provided intensive customer service support as part of remarketing team of accounting department. Focused

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on processing vehicle title, tax and tag documentation. Received, screened internal, external

communications. Disseminated information to staff and clients via web sites, mail services, email,

correspondence. Facilitated collections, receipted checks, processed invoices, warranties, contracts.

Performed data entry, utilized macros, computer screens, spreadsheets. Answered multi-line phone systems,

printed, faxed, scanned, imaged, copied, typed. Opened, sorted, distributed mail to staff offices.

1 recommendation available upon request

Senior Claim Service Assistant at State Farm

1984 - September 2009 (25 years)

Provided administrative support as part of operations department at top ranked insurance company.

Performed investigative, analytical, research skills, gathered information, assisted adjusters in determining

validity of claims, negotiating settlements. Transcribed written statements, consulted with insureds,

claimants, witnesses, law enforcement, physicians, any others with relevant information. Requested police,

fire, theft reports, medical records, examined diagrams, photos. Maintained compliance records. Prepared

monthly reports, presentations. Performed mail room duties, purchased office supplies, tracked expenditures.

Volunteer Experience

Front Desk at Urban Ministry Center

Answering multi-line phones, greeting guests, mail distribution.

Skills & Expertise

Microsoft Office

Word

Excel

Front Office

Data Entry

Answering Phones

FedEx

Customer Service

Office Administration

QuickBooks

Record Maintenance

Record Storage

Transcribing

Dictaphone

Vehicle Remarketing

PowerPoint

Postage Meter

Postal Automation

Switchboard Operator

Multi-line Phone

Client Relations Skills

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Customer-focused

Laser Scanning

Imaging Technology

Keyboard Skills

Typing

Compliance Procedures

Legal Documents

Microsoft Word

Microsoft Excel

Training

Telephone Skills

Invoicing

Software Documentation

Marketing

Access

Education

Central Piedmont Community College

Medical Office Management/Administration, 2016

Theocratic Ministry School

Qualified to Teach Biblical Studies, Theological and Ministerial Studies, 1998 - 2013

Activities and Societies: Volunteer

Barnwell High School

High School Diploma

Activities and Societies: African Languages

Psychology

Modern Dance

Interests

personal development, salesmanship, interior decorating, design, reading novels, music, southern cuisine,

romantic getaways, socializing, networking, fashion, shopping

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Rene Washington

Veteran, Experienced Operations Assistant, Peer Support Advocate, Community Organizer

****.**********@*****.***

1 person has recommended Rene

"Rene is committed and motivated with exceptional customer-relation and decision-making skills. Rene

demonstrates a strong work ethic, professional demeanor and great initiative. Her positive personality and

huge spirit made working together an absolute delight. Rene would be an asset to any company and I, fully,

endorse her."

Ginger Carnes Massengale, Claims Adjuster, State Farm Insurance, worked directly with Rene at

Enterprise Rent-A-Car

Contact Rene on LinkedIn

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Contact this candidate