Customer Service Manager
Resume:
*** *. ****** *** ***. A, Glendora, Ca ***** •626-***-****•**************@*****.***
Mandi Owen
Objective
Seeking a challenging opportunity as a customer service manager. Background to include the
following important categories: knowledge and experience using Word Perfect, MS Office (Word,
Excel, Access, PowerPoint, Outlook, Publisher), Customer Service, Administrative work, handling
heavy phones, counting and balancing safe, Scheduling of server staff, and managing a profound
staff with a high volume of customer interaction.
Experience
Oct 2012 – Current
The Corner Bakery Cafe
Chino Hills, Ca
Manager
Adequately manage staff of 20 to 30 employees per shift achieve highest customer service.
inventory counts and inventory analysis
in charge of keeping the decline budget in line.
currently in a certified training cafe; training other managers to go into neighboring area
cafes.
April ‘ 12 – Oct 2102 Daphne’s California Greek Pasadena, Ca
General Manager
Adequately manage a staff of 15 to 20 people with only assistance from Shift
leaders.
inventory counts and processing. Maintaining a food cost of actual vs. theoretical.
maintaining hours vs. sales on labor cost
Staff scheduling
Food orders
Working closely with vendors to maintain the highest standards and quality of
restaurant for my guests.
August ’08 – April ‘12
The Corner Bakery Cafe
Chino Hills, Ca
Manager
Adequately manage staff of 20 to 30 employees per shift achieve highest customer service.
inventory counts and inventory analysis
in charge of keeping the decline budget in line.
currently in a certified training cafe; training other managers to go into neighboring areas.
December’06 - July‘08 The Old Spaghetti Factory Duarte, Ca
Manager
Adequately manage staff to achieve highest customer service.
Staff scheduling for sever department.
Assisted in closing of Hollywood location.
Managed staff at Newport and Rancho Cucamonga.
Experience running kitchen cook line and preparing entrees.
April’05 - December‘06 The Old Spaghetti Factory Duarte, Ca
Checkout Server/Bookkeeper
Customer service, accountable for handling all closing responsibilities for back of house.
Handling money and balancing books.
Preparing daily deposit and using Aloha system.
Jan’05- Jan’06 West Coast Connections Trucking Co Glendora, Ca
Manager of Trucks/Bookkeeper
Customer Service, Accountable for paying Truck Drivers
Responsible for booking loads
Responsible for managing repairs and load documents for tax purposes
February’05- Raven and Paul Company San Dimas, Ca
December’05
Temporary Tax Office Assistant
Scanning of documents for tax preparation.
Filing of customer’s personal assets.
Handling customer service phone calls.
November’03- Denny’s Inc Irwindale, Ca
December’04
Sever/Bartender
Customer Service.
Banquet serving.
Money handling.
October’02 -November 03’ Baskin Robbins Glendora, Ca
Customer Service Representative
Customer Service.
Handling money.
Training new employees.
December’00-September’05 Millie’s Inc. Glendora, Ca
Hostess/Server/Expeditor
Customer Service and money handling.
Preparing entrees for delivery in service window.
Greeting and seating customers.
Education
January’05- Century 21, Citrus San Dimas, Ca
December’05
Real Estate Principles License
Perfect attendance.
November’00-June’02 Glendora High School Glendora, Ca
High School Diploma
Honor Roll.
Perfect attendance junior year.
ROP work experience.
ROP computer learning.
References
References are available on request.
Contact this candidate