Customer Service Representative
Resume:
Chante Allison Brown
**** *** *** *****, *** York 10466
Cell# 347-***-****
Email: *************@*****.***
CUSTOMER SERVICE PROFESSIONAL
More than 10 years’ successful experience in customer service and support with
•
Profile
recognized strengths in account maintenance, problem-solving and trouble-
shooting, sales staff support, and planning/implementing proactive procedures
and systems to avoid problems in the first place.
1. Excellent working knowledge using Lotus, Excel, Powerpoint, Word and
QuickBooks.
2. Ability to train, stimulate and supervise customer service employees.
3. A team player, acknowledged as “Total Quality Customer Service
Professional.”
4. Licensed New York State Security Guard
Identification number: 100********
•
Synopsis of
1. Proactive planning led to notable increase in morale in all departments.
Achievements
2. Created customer satisfaction survey, drastically reducing potential
problems.
Interactive Response Tech, Inc, Feb 2013
Employment
600 Jefferson st
Houston, Texas 77002
Customer Service Representative
• Answering Inbound Property Insurance related calls
• Filing new claims and checking on existing ones per
customer request.
• Notating each account to keep both insured and
Insurance adjuster up to date on insured claim(s)
Jordan Health Service,
207 munger st
Pasadena, Texas 77504
Caregiver 2011-2013
1. Administering Medication to client as needed or
recommended by doctor.
2. Aiding with any and all daily regimen that the client is
unable to do by themselves.
3. Running errands and assisting with their doctors’
appointment.
Affiliated Computer Services, 2011-2012
3100 Hayes rd
Houston, Texas
Sprint Billing Agent
1. Answering inbound billing calls from customer who have
inquires about their account and/or bill
2. Receiving over the phone payments to be applied toward
customer accounts. Making payment arrangement if
needed
3. Activations, trouble shooting, market migrations,
Micro Center,
1717 west loop south
2010-2011
Houston, Texas 77027
Customer Service Representative
1. Assisting cash office associates with making deposits,
written paperwork, and filling daily documents.
2. Balancing my own register at the beginning of my shift
and at the end of my shift with my paperwork,
3. Checking and bagging merchandise
4. Receiving credit, debit, cash, check and store credit tender
for merchandise and giving back correct change and/or
cash back.
5. Assisting customers with any store related or merchandise
related questions they may have.
CJL Security, Brooklyn, New York 2013-2013
Education
Security Guard Training, Fire Guard Training
Texas Southern University, Houston, Texas 2004-2005
Business management and administration
Langham Creek High School, Houston, Texas 2002-2004
Radio Broadcasting and General Studies (diploma)
References Furnished Upon Request
Contact this candidate