Service Engineer

D avid G. Leeds

***** ***** * *** ** A PT. G R enton WA 98058

206-***-**** n ********@*****.***

Objective:

Q ualifications:

• 17 years’ experience in technical and field support for biomedical corporations

• Responsible for implementing procedures and processes to ensure quality

p roducts and meet and exceed goals in line with company strategic plans

• H ighly experienced collaborator/liaison with both management and vendors

• Strong communication and interpersonal skills, award-winning customer

service

Service Skills: P rogram Skills: P rocess

I mprovement:

Field Service Budgeting Trend Reporting

Technical Support Service Resource Planning Problem Analysis

Implementation Product Launch Escalation Procedures

Documentation Product Training Test Standards

Inventory management Product Int roduction FDA

regulated

Service Contracts Product Upgrades documentation using

Pricing and warrantees MS Office FDA required

software

T echnology:

MS Office applications Real Time Solutions (RTS)

Tosoh AIA-360,600II, 900, 1800, 2000 Complex Microprocessor based

i njectors for

Tosoh HPLC 2.2, G7, G8 CT, Cath-Labs and MRI

DPC Immulite one, 1000, 2000, 2500 Immunoassay methodologies by

Sample Management System (SMS) chemiluminescense,

f luorescence,

HPLC: H igh Performance polyclonal antibody assays

L iquid Chromatography

David G. Leeds pg. 2

Work H istory:

F ield Service Engineer 2006-

2013

Tosoh Bioscience

• Terri tory included Washington, Oregon, Western Idaho and Alaska

• Provided technical phone support to dealers and customers

• Sold and promoted all service department programs

• Provided service and installation of AIA product line: 360, 600II, 1800, 2000

• Provided service and installation of HPLC product line: 2.2,G7, G8

F ield Service Engineer 2000-

2006

D PC I nc.

• Received numerous Gold Club awards for outstanding sales and product

support

• Service and installation of RTS systems (real t ime solutions) a network based

Software program that monitors customer’s equipment and reports errors to

i nternal service department before instrument failure

• Service and installation of SMS (sample management system) a robotic

system interfaced with analyzers to pick and place patient samples according

to bar codes

F ield Service Engineer 1996-

2000

Medrad I nc.

• Received Rookie of the Year award, for outstanding customer support

• Sold and promoted all service department contracts

• In-field t raining of new hires

• Installed and repaired complex microprocessor based injectors in CT, Cath-

Labs and

MR I suites

Education:

I T T Technical I nstitute, BA of Applied Science Electronic Engineering

T echnology (BSEE)

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